Inside Virtual Call Center

Five9 announced the implementation of its Five9 Virtual Call Center Suite by TMone who is a leading business process outsourcing company. TMone was able to successfully integrate Five9 Virtual Call Center with its Salesforce.com CRM suite in order to maintain the high level of customer service its call center agents have been able to provide. This has resulted in more business for TMone as their reputation lures more customers to them.

With Five9, TMone was able to enhance its existing Salesforce.com solution in order to provide even better customer service in a much more efficient fashion. Five9 was chosen for a number of factors including its scalability and reliability. Five9 has allowed TMone to achieve its record growth ever since its implementation.

TMone is able to provide reliable and superior customer service to its clients after the implementation of Five9. Its integration with Salesforce.com has allowed TMone to provide accurate information and consistent performance to its clients. The productivity provided through this integration has given TMone a competitive edge on many of its competitors, allowing TMone to continue its growth.

Five9 has helped to automate many of TMone’s existing tasks and simultaneously improving productivity. This frees up employees time and improves morale, allowing employees to be more dedicated to serving customers. As a result, customer service has greatly improved and the business has grown dramatically.

Technorati Tags: Call Center Suite, Salesforce.com Integration, Virtual Call Center Software

Angel.com has announced that it has released the newest update to its popular Virtual Call Center platform. Spring Forward, its newest release, is introduced as a product that puts the customer first.

Spring Forward is a solution that intends to improve customer service so that customers will continue to come back to you for business. Its features aim to improve the customer experience while increasing the efficiency in how calls are handled. With improved visibility over all that goes on within the call center, companies can make the necessary changes to improve upon areas that are deficient.

With the tough economy continuing to hit companies, it is very difficult for many companies to acquire new customers. This has made it essential for companies to retain current customers. Spring Forward helps companies maintain and improve upon existing customer relationships in order to keep them as loyal customers.

Key Functions of Spring Forward include:
- Customizable System prompts
- Voice Recognition Tools.
- Transfer Options
- Call Management

Technorati Tags: Call Center, Customer Service, Virtual Call Center Software

International food safety company, NSF-CMi, handles client inquiries from companies all over the world on all types of food-related issues. As a result, NSF-CMi’s call volume can be a lot larger than many companies are able to handle. This made it necessary for NSF-CMi to consider a variety of solutions in order to adequately address the inquiries in a timely fashion.

With thousands of calls and inquiries yearly, it becomes difficult to answer to and track progress of all of these inquiries in an efficient manner. In addition, with new regulations requiring the reporting of work injuries to NSF-CMi, they are forced to take on additional call volume. However, NSF-CMi has been able to deal with this in a relatively effective manner.

The key to maintaining a productive and efficient call center was to be organized and prepared, traits that NSF-CMi carried. With calls coming from all over the world, NSF-CMi uses a virtual call center solution to help facilitate the need for call center agents at different parts of the day. With this solution, agents are able to work from the comforts of their own homes, yet still being able to maintain the high levels of customer service and response necessary. NSF-CMi has discovered that maintaining a virtual call center has enabled it to keep up with the demands of its organization and provide great customer service at a low cost.

Technorati Tags: Virtual Call Center, Virtual Call Center Agent

In this time of economic uncertainty, which software products can help your company thrive in today’s tough economy? Virtual Call Center software is becoming an increasingly popular software amongst companies due to its low cost and the flexibility it provides for its users. Companies may not realize the benefits that are associated with virtual call center software. VIPdesk will showcase the benefits of virtual call center software in its live Webinar, “Leveraging the Virtual Call Center to Thrive in a Tough Economy”.

This free webinar will teach businesses how a virtual call center solution can assist them in achieving their goals. All businesses are looking to achieve the common goals of cutting expenses and increasing revenue. VIPdesk will help companies easily realize these goals in teaching viewers how to accomplish these goals with virtual call center software while also being able to increase customer service at the same time.

For more information on this presentation, you can find all the information here.

Technorati Tags: Call Center Benefits, Virtual Call Center, Virtual Call Center Software

CallFire has been providing a number of services for small businesses as it offers a wide array of call center and voice solutions which specifically address the needs of SMBs. In addition CallFire provides unique Voice Broadcast services which provide voice updates to customers to help boost sales.

This feature enables agents to easily reach out to a number of prospective customers for a new product that they may be offering or a new promotion that customers may be interested in. This allows customers the opportunity to benefit on deals many customers may have not usually known about. CallFire’s Voice Broadcast Services allow businesses to easily and quickly promote their products to provide the best returns on their promotions.

CallFire’s advanced voice broadcast technology is capable of sending text messages as well as voice messages to customers. Also, CallFire is capable of leaving a message ensuring that customers will get the message.

With its easily usable and highly affordable solutions, CallFire’s products are definitely something many companies should consider. Their new innovative products can provide companies with the competitive edge necessary in order to capitalize effectively on many prospective customers. For more information on CallFire products, you can read the full article found here.

Technorati Tags: CallFire, Virtual Call Center, Voice Broadcast, Voice Technology

VEGA Telecommunications recently made the switch to CosmoCom to maintain its virtual contact center capabilities. In making the switch to CosmoCom, VEGA was able to consolidate its previous 28 separate telcos into one 150 seat contact ceter that is open 24 hours a days and 7 days a week. This improvement should provide customers with a dramatic boost in customer service levels, allowing customers to get the best support possible.

As VEGA continues to plan for its continued growth, they eventually plan to expand their contact center to hold more seats and handle the expected increase in customer service requests. CosmoCom’s contact center platform provides a host of award winning features that make it easy for employees to provide top notch customer service to customers.

CosmoCom was able to follow through on its guarantees in being able to consolidate all VEGA’s seperate telcos into one unified system in a short period of time, limiting any shutdowns to service while also providing the ability to sustain future growth within the organization. VEGA Telecom is pleased with the overall results and recognized the importance of having the technology to support its growing business.

For more information about CosmoCom and VEGA’s experience with the implementation process, you can read the full article here.

Technorati Tags: CosmoCom, Telecommunications, Virtual Contact Center

With competition among virtual contact centers heating up, providers have to compete to come up with the most innovative features at the lowest price. Promer Software recently announced its new offering of an inexpensive SaaS Call Center package focused on small to medium sized call center clients.

This new inexpensive call center software should greatly benefit companies with small call center departments. Benefits of this inexpensive software offering include quick setup, minimal training and low startup and recurring costs. Its flexible pricing options also allow companies to choose the package which is cheaper for them. With per transaction pricing or per user pricing, companies are able to cut costs with the pricing model that works best for them.

Contact Center Anywhere provides a host of features offered in other traditional Virtual Contact Center packages. Features include ACD. skills based routing, queues, web collaboration, and more. Also, chat platforms enable customers to interact with call center agents in other ways allowing customers to choose the more convenient option that works for them.

With over 49 industry awards, Contact Center Anywhere is definitely a call center software platform many customers should consider. For more information about Contact Center Anywhere, visit the website found here.

Technorati Tags: Contact Center, SaaS Call Center, Virtuall Call Center

Five9 announced that its virtual call center suite was selected to receive the “Product of the Year” award from SearchCRM.com. This award recognizes Five9 as a leading provider in on-demand call center software. Its virtual call center suite is noted for its robust functionality and ease of use.

Five9 is delighted to be rewarded with this award. With the amount of investment it dedicates to its products, its nice to see that it has paid off. Five9 is honored to be recognized for its committment to delivering high quality and innovative products. With the continued improvements and innovations in its software, companies should continue to expect high quality solutions from Five9.

To learn more about Five9 solutions, you can read the full article found here.

Technorati Tags: Call Center Functionality, Predictive Dialer, Virtual Call Center

As companies continue to look for cost savings, the interest in establishing virtual call centers continues to grow. Virtual Call Centers are experiencing increased interest from a number of different industries and Virtual Call Center providers are providing solutions that continue to meet the needs of new customers.

With a number of useful and advanced features, virtual call center agents can continue to be as productive working from home. Inquiries from prospective virtual call center buyers continues to grow as companies become interested in how these solutions can benefit their existing businesses.

 The popularity of at home call centers continues to increase dramatically as people being to recognize the benefits associated with establishing virtual call centers. For more information on this increasingly popular technology, you can find the full article found here.

Technorati Tags: At Home Call Centers, Call Center Agents, Virtual Call Center

On-demand virtual call centers offer companies many benefits. For companies where customer service is important to its success, virtual call centers become all the more critical to be a successful business. Office Depot, a leader in providing office products and services, recently was looking for a call center solution to improve on its customer service. Understanding that customer service was a key component of its success, Office Depot made its choice carefully. They settled on Seratel to act as its contact center platform to improve the overall experience for its customers.

With Seratel, Office Depot is able to dramatically reduce call hold times while simultaneously providing a better customer service experience. All this was able to be done with low infrastructure costs due to Transera’s SaaS approach. Office Depot is able to continue to grow and expand its operations while using Seratel as it provides the necessary capabilities and tools to support Office Depot’s growing contact center operations.

The use of Transera’s contact center solution has helped Office Depot improve in a number of aspects. With the increased customer service capabilities and its ability to expand free of technological constraints, the future for Office Depot looks bright.

For more information on this exciting new partnership, you can read about the full article here.

Technorati Tags: Contact Center Solution, Customer Experience, Technological Constraint, Virtual Call Center