Inside Virtual Call Center

Virtual Call Centers continue to grow in popularity despite the many concerns with deploying and maintaining a virtual call center. Virtual Call Center Security has been a key concern of many companies who are hesitant in implementing a virtual call center solution. Ascend One is one company that had recently implemented a virtual call center, but was looking for more security. Ascend One had previously chosen IPSec to secure its virtual call center but felt that it was necessary to look for security as critical and confidential financial information routinely cross through their call centers.

After looking through a number of solutions, Ascend One decided upon SonicWall to provide virtual call center security. Ascend One had many problems recently with its past security solution, with deployment and constant troubleshooting becoming a big hassle. They chose SonicWall due to its ease deployment as well as its ability to secure many of its applications that are remotely accessed. In addition, SonicWall provided superior customer support, allowing quicker troubleshooting of many issues.

For more information on SonicWall and its Virtual Call Center Security Solution, you can read the full article found here.

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