Angel.com has announced that it has released the newest update to its popular Virtual Call Center platform. Spring Forward, its newest release, is introduced as a product that puts the customer first.
Spring Forward is a solution that intends to improve customer service so that customers will continue to come back to you for business. Its features aim to improve the customer experience while increasing the efficiency in how calls are handled. With improved visibility over all that goes on within the call center, companies can make the necessary changes to improve upon areas that are deficient.
With the tough economy continuing to hit companies, it is very difficult for many companies to acquire new customers. This has made it essential for companies to retain current customers. Spring Forward helps companies maintain and improve upon existing customer relationships in order to keep them as loyal customers.
Key Functions of Spring Forward include:
- Customizable System prompts
- Voice Recognition Tools.
- Transfer Options
- Call Management
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