Inside Virtual Call Center

Five9 announced the implementation of its Five9 Virtual Call Center Suite by TMone who is a leading business process outsourcing company. TMone was able to successfully integrate Five9 Virtual Call Center with its Salesforce.com CRM suite in order to maintain the high level of customer service its call center agents have been able to provide. This has resulted in more business for TMone as their reputation lures more customers to them.

With Five9, TMone was able to enhance its existing Salesforce.com solution in order to provide even better customer service in a much more efficient fashion. Five9 was chosen for a number of factors including its scalability and reliability. Five9 has allowed TMone to achieve its record growth ever since its implementation.

TMone is able to provide reliable and superior customer service to its clients after the implementation of Five9. Its integration with Salesforce.com has allowed TMone to provide accurate information and consistent performance to its clients. The productivity provided through this integration has given TMone a competitive edge on many of its competitors, allowing TMone to continue its growth.

Five9 has helped to automate many of TMone’s existing tasks and simultaneously improving productivity. This frees up employees time and improves morale, allowing employees to be more dedicated to serving customers. As a result, customer service has greatly improved and the business has grown dramatically.

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