Inside Virtual Call Center

With the airline industry continuing to post slumping sales figures, airlines need to come up with new ways to draw in and keep customers. With notoriously inefficient and confusing customer service provided by airline industries, improvement within customer service could be vital towards attracting and maintaining loyal customers.

Continental Airlines acted upon this perceived weakness in the airline industry by introducing its new Virtual Expert technology. With this solution, customers have around the clock support which allows easy interaction with customers in order to satisfy all customer inquiries that may come up. With this new technology, booking a flight has never been easier as all questions are quickly and easily answered by a qualified call center agent.

Customers would never know that there isn’t a human responding on the other line. This advanced technology has a programmed robot on the other line that is designed to emulate the voice of an actual human. With speech recognition as well as chat capabilities, this advanced robot can handle a vast majority of customer questions and provide quick and efficient customer service.

This Virtual Expert can handle a majority of the questions asked by Continental Airlines customers. With this new technology, customers are quickly satisfied as their questions are rapidly answered. Continental continues to maintain an advantage in the customer service arena over its other competitors as they continue to innovate and strive to provide the best service for its loyal customers.

Technorati Tags: Call Automation, Call Center, Customer Service, Customer Support

Call centers are traditionally very organized, very efficient ways of providing customer service. With the focus on efficiency and productivity at many call centers, the focus on the customer and their experience is often lost or forgotten about. With many call center to choose from, companies may often try to choose the most productive solution with the lowest cost. However, this may not always be the wisest choice as many different platforms offer a wide range of features.

One popular solution to consider is Contactual’s On Demand Platform. With Contactual, companies can quickly set up their call centers at a very low cost. For companies focused on developing the customer experience, Contactual is a great choice. Its comprehensive features enable companies to do a lot more than other traditional call center platforms.

Contactual provides the capabilities for call center agents to easily work from the comfort of their own home or anywhere as long as they have access to a phone line. In addition, Contactual provides integration with other CRM platforms to make it easy to fit into your existing CRM System. With Contactual, companies save money while simultaneously increasing productivity, providing significant benefits to the company.

With Contactual, a wide range of activities are easily carried out that could not be done with other traditional call center solutions. Many of Contactual’s customers have found unique ways of utilizing their software within their organizations. For more information regarding this advanced call center solution, check out Contactual’s website today.

Technorati Tags: Call Center, Call Center Agent, Customer Service