In 2009, there was a large H1N1 virus outbreak that almost shut down Algonquin College in Illinois. Students both on and off campus were at risk of contracting the virus and Algonquin had to come up with a way to track the impact on the students without coming in contact with them. This is where a hosted IVR solution came into play. Vocantas, which is a provider of hosted IVR solutions, got a system up and running for the college so that there was no risk involved when talking with students. The hosted IVR solution was set up to ask approximately twelve questions in one minute that would allow students to give answers regarding their health and what precautions they were taking to avoid catching H1N1. This hosted IVR solution was a life saver for Algonquin College and it can do the same thing for your company.
Uses For Hosted IVR Solutions
Algonquin College had such good luck with their hosted IVR software in 2009; they used it again last fall in order to connect with freshman students on an educational level. Since the first semester of college life is so hectic, the hosted IVR solution made it easier to contact them rather than having them pile in the offices in bunches. The hosted IVR this time was set up to ask a series of questions that would determine which areas they felt they needed the most help in. This survey proved to be very successful and help was given to those in need.
Why Hosted IVR Solutions Work
Depending on what industry your company caters to, there are a thousand different reasons that you may need to make multitudes of calls to clients, potential clients, employees, etc. No matter what the reason may be, these calls can take hours out of your day or maybe even days to complete. Hosted IVR solutions will make the same amount of calls for you in less time and more efficiently. Also, while the hosted IVR system is working for you it will allow you the freedom to handle other things that need to be done. A lot of companies have turned to a hosted IVR program to eliminate cold calling and follow up calls as well. Customer satisfaction is what it is all about and if the calls can be handled quickly and efficiently it only makes sense to streamline the process.
Letting a Hosted IVR Find a Place in Your Company
Consider the time it takes for ten employees to make five hundred calls. If each employee makes fifty calls and each call lasts five minutes, this is a little over four hours per employee. If these employees each make $10.00 per hour, you have just spent a little over $400 getting your phone calls made. A much easier solution would be to implement a hosted IVR system and save your $400 on employee labor. This is something to consider if your company makes a lot of calls for various reasons. It doesn’t seem like much sometimes but when you put the numbers together on paper you will see that letting a hosted IVR solutions have a home in your company will be well worth your time and effort.