Worldwide Access Solutions Inc. has released a new ACD software product that will work hand in hand with other call center technology. They have successfully launched modules to their virtual contact center platform that will enhance and customize their call center services based solely on the needs of their users. They started their research in [...]

In 2009, there was a large H1N1 virus outbreak that almost shut down Algonquin College in Illinois. Students both on and off campus were at risk of contracting the virus and Algonquin had to come up with a way to track the impact on the students without coming in contact with them. This is where [...]

The ability to convert unstructured customer communications and conversations into actual occurrences is what IVR software was designed for. Because they have been so successful at doing this, the speech technology market is projected to be at about $20.9 billion by the year 2015. Despite the state of the economy, companies are seeing the need [...]

Hosted PBX systems were designed to minimize and eliminate long distant charges on phone bills for hosted call centers. Helping businesses grow and thrive are just a couple of goals that hosted PBX systems will meet. Because phone calls are fed through the Internet, the high cost of long distance is a thing of the [...]

Companies that have run on-premise call center operations for years may view a hosted call center solution as a more risky proposition, yet research shows that the demand for such platforms is growing in the global market. Now that the recession is squarely in the past, companies like yours are considering the benefits inherent in [...]

Health and human services within different cities are accessed through 2-1-1 dialing. To provide information and other services through this type of platform, there must be a proven provider in place to support 2-1-1 calling. inContact is providing that platform, recently launching its largest 2-1-1 contract to date. In this case, the company is providing [...]

When conducting focused research on web based call center options, it can be an overwhelming flow of information. The good news is that proven providers in web call center solutions can enable you to drive the effective performance you need to ensure optimal performance on all platforms. RightNow is enabling a number of different global [...]

Interactive voice response, or IVR system, has come full circle for a lot of companies. The benefits of using an IVR system are astounding depending on what line of work your company is in, and there are huge benefits for in implementing some form of IVR system, especially for hosted call centers. The perfect example [...]

Have you spent much time investigating the potential in the web call center, also known as a hosted call center software? You have likely seen much written about why the web call center wins over on-premise solutions, but do you know why? There are a number of organizations that are migrating their operations to the web [...]

Virtual PBX systems give small businesses and home offices an affordable, reliable and integrated phone system that is interchangeable with other office equipment as well as with mobile devices, and they’re one of the core features of virtual call center solutions. Because of this, it makes the virtual PBX systems more efficient than traditional calling [...]