Hosted call centers are growing in popularity as they continue to climb the ladder in today’s market. The growing trend towards hosted call centers can be attributed to a number of benefits provided, with quick service at the top of that list. Hosted call centers improve the speed of customer service, boosting confidence in your [...]

Have you discovered the virtue of virtual call center software? Perhaps you’re one of those key industry players who has significant investments in your in-house contact center and have yet to be able to justify the move to virtual call center software. If you have already implemented self-service initiatives, the good news is that you [...]

You have been given the directive: upper management wants you to look into this thing called cloud computing. You’ve heard the buzz and you know the benefits, but you are uneasy about making the move and putting your network at risk. Vendors are telling you that these fears over network breaches are unfounded, but you [...]

It may have come to your attention in this virtual call center software comparison that the companies of focus are not what you typically think of when you think of virtual call center solution providers. You may think of companies such as Five9, Contactual and others who specialize in this area of technology. A virtual [...]

Do you view your employees as an asset or a liability? This is an important question for anyone running a contact center as this division of the company often represents significant cost. If the employees are not considered an asset, there may be something in your culture you need to change before you can expect [...]

You know you want to make the jump to a virtual call center platform, but you also know that there is a wealth of options available. Trying to weed through all of the current providers and available options can seem somewhat daunting. Here, you will have the opportunity to compare virtual call center software providers [...]

In a review of all the virtual call center software options, you have probably noticed that there are a number of different features that can be added to any virtual call center deployment. The challenge exists when you try to determine which features you need and which features are simply add-ons that sound good but [...]

It is no secret that when the economy began its downward spiral, companies of all industries were hit hard. Your company was probably not an exception, and you were probably left wondering how to make things better. Now that the economy has picked up, you and a million other business owners are trying to find [...]

You are considering making the jump to implementing virtual contact centers, but you are nervous about the level of service your agents will deliver to the customer base. The good news is that the technology available today enables you to monitor performance of all agents, regardless of their location. What should be the primary focus, [...]

While it may not always catch your attention when the federal government is making a move, this latest in terms of the virtual call center solution should be enough to turn your head. Why? The fact that the CIO for the U.S. government has recognized the value of cloud computing, especially where the call center [...]