Virtual Call Center

AccountNow has chosen to deploy Echopass Corporation’s on-demand call center solution. AccountNow has noticed more efficiency in its agentbase after the implementation of Echopass’ contact center technology. It has allowed their agents to maintain the call volume response as well as allowed agents to work from the comfort of their own homes.

Since AccountNow does not have a physical location for its customers to actually go to, deploying a reliable virtual call center solution was much more critical. Echopass is able to manage calls from multiple sources which allows AccountNow to manage its agents from a number of locations. Echopass has provided AccountNow with the ability to provide quality customer service for its clients at a very low cost.   AccountNow has really benefitted from the use of Echopass and should improve as Echopass continues to improve its call center solution.

For more information regarding this topic, you can read the full article here.