Virtual Call Center

OAISYS has announced the released of its newest version of Tracer Software. Tracer Software is a technology that can greatly benefit a company’s call center. Some features of Tracer technology include call recording, call storing, telephone playbacks, and more. The newest release has a number of new features and functions that should provide a company with more options and a much easier time to use. Some of these new features including easier to use interfaces as well as more powerfull call management and recording tools.

The Benefits of deploying a technology for your call center can be great. In addition to provide call logs and records for a company’s calls, you can track employee performance. This should greatly improve productivity and customer service of the call center as employees know that their moves are being tracked and calls are being recorded.

For more information on this new technology, you can read the full article found here.