Virtual Call Center

Omega Direct Response has announced that it has chosen Five9 as its virtual call center software provider. Five9 will implement its virtual call center suite in Omega Direct offices worldwide. The newest release of Five9 Virtual Call Center added a number of new features such as improved predictive dialing as well as IVR and call routing. In addition, a number of other improvements to its existing virtual call center software have made Five9 a much more attractive option for prospective customers. 

Five9 Virtual Call Center offers a number of features that enhance both outbound and inbound campaigns for businesses. Omega decided on Five9 due to its multilingual capabilities which are vital to the work Omega does. Omega has a number of company offices that use a variety of different languages and finding a solution that can fit into that business model was very important to Omega. In implementing Five9′s new software, Omega now has a step up on the rest of the competition.

For more information regarding this new partnership, you can read the full article found here.