Virtual Call Center

CallFire.com, a voice over IP (VoIP) developer and virtual call center provider, recently released their newest product, the Hosted Interactive Voice Response (IVR). IVR is a feature of advanced cloud-based virtual call center systems that eliminates the need for agents to do time-consuming tasks. It serves as a virtual receptionist and can handle thousands of calls at one time.

There are many advanced features of CallFire’s IVR system, including realistic ‘Text to Speech’, where the system can read text. This feature is useful for menu options and the virtual receptionist who speaks to the caller before they are transferred to an agent. CallFire’s Text to Speech option can even be used for outbound calls if companies want to send messages to callers. It can also send appointment reminders or survey previous callers. The press menu feature, which allows agents to gather information about a caller through key presses before they ever speak, is a feature of CallFire’s IVR. IVR can also transfer calls to specific agents, which saves time because callers are routed to the appropriate agent to handle their inquiries. If callers hang up, the calls are disconnected so that agents do not have to waste their time on abandoned calls. Users can even record their calls with CallFire’s IVR if they press the pound button before speaking.

CallFire’s advanced IVR system saves time, money, and prevents hassle. Agents do not have to waste their time gathering information from customers or transferring them to other agents because the IVR system directs callers to the appropriate person. CallFire’s IVR is very easy to customize because it has an IVR designer, which has a user friendly interface so agents can monitor past calls or change settings for future ones.

CallFire’s Customizable IVR Designer

While IVRs are generally used for larger companies, CallFire’s IVR is targeted for smaller to mid-size businesses. It is an easy to use system, where no programming skills are required. CallFire’s IVR is pay-as-you-go, at 5 cents per minute, so there are no installation or monthly fees. There is no minimum or contract, so users can stop using the service whenever they want. Hosted IVR services can be deployed in as little as a few minutes. You can sign up for a free trial on CallFire.com to see how it works for your company.