Virtual Call Center

Last week, CallFire announced the launch of their new SMS text messaging product. It is a part of CallFire’s call center, as it complements its Interactive Voice Response and Voice Broadcast features. The SMS text messaging capabilities allows CallFire customers to engage their callers or customers in a whole new way.

CallFire’s SMS Text Messaging service is easy to use. Users just need to upload their list of targeted customers to CallFire’s platform along with the message that they want to send. Users can send up to 160 characters per message, and they can forward the message to one or thousands of clients. This is an easy and advanced way to reach a lot of people. CallFire users can avoid abandoned or missed calls because text messages are a foolproof way to make sure that their message gets through.

CallFire’s SMS features are ideal for many different types of companies or individuals. The SMS service could be useful for pharmacists who want to send refill reminders to their customers. Professors could send homework assignments or reminders to their students. Marketers could even send prize information to contest winners via text message. CallFire will even send users delivery reports and analytics so that companies can evaluate how many people they reach out to and whether or not the text messaging service works well for them. Users can even upload the CallFire reports or messages to their computers using Excel.

Text messaging services have grown over the last couple of years. SMS text messaging has become a necessity for many phone users. It is an easy way to reach out to a large group of people, in a low-cost and low hassle way.

CallFire’s SMS messaging service is pay-as-you-go, at 3 cents a message. There are no setup or startup fees. Users can send as many text messages as they want. Read more about CallFire’s SMS product on their website.