Virtual Call Center

Internap Corp., a provider of Internet business products and services, stated in a press release today that Five9, a virtual call center software provider, will use Internap’s New York City data center to shore up Five9’s cloud capabilities.

“Our selection of Internap represents a key strategic decision for Five9,” said Jim Dvorkin, CTO of Five9, “as it provides high availability and geographical redundancy for our Silicon Valley data center, and the New York location is in closer proximity toEurope to facilitate our continued expansion. Internap’s network backbone provides us with resiliency and high quality connectivity for the tens of thousands of call center agents we support worldwide.”

The data center will serve as a geographical redundancy for Five9 as the call center provider continues to expand globally.

To lay it on thick, Internap’s New York facilities feature “multiple layers of hardened physical security and is staffed and secured 24/7. The state-of-the-art data center is served by top-tier telecommunications carriers and is equipped with fully-redundant power and HVAC systems to ensure service continuity.”

Five9 has been a regular of the on-demand call center market. The company covers both inbound and outbound call center capabilities. Founded in 2001 and based in Pleasanton, California, the company has over 170 employees worldwide.