Virtual Call Center

Angel.com Partners with VoiceVault, Novauris and Plug’n Pay to Maximize Caller Experience

McLean, VA — August 24, 2009

Angel.com, the leading provider of on-demand business voice solutions, today announced integration partnerships with VoiceVault, Novauris and Plug’n Pay, three pioneers in speech and voice recognition technology. By pairing with these leading-edge companies, Angel.com extends the reach of its IVR and call center technology solutions, helping customers maximize business productivity and efficiency, reduce telephony costs, and improve caller satisfaction.

“Angel.com’s top priority is to put the caller first by increasing customer satisfaction through innovative technology development and partnerships,” said Dave Rennyson, President and COO of Angel.com. “By partnering with VoiceVault, Novauris and Plug’n Pay, we have created solutions that offer a better way for callers to connect with our customers in a more efficient and convenient way.”

By partnering with VoiceVault, the specialist provider of voice-based biometric identity verification solutions and services, Angel.com can integrate both companies’ best-in-class technologies to provide customers with secure, efficient and quick identity verification services. These services offer a more practical and secure alternative to PINs, passwords and other security options, ultimately saving the caller time and improving their experience.

Angel.com’s Name and Address Capture Solution incorporates Novauris’ patented NovaSearch® speech recognition technology. When applied to addresses, this technology lets callers enter any basic U.S. street address in a single, continuously spoken, utterance as they would naturally provide it to a human operator, rather than having to adopt the awkward and time-consuming process of entering each part of the address separately as required by existing spoken address-capture systems.

The Plug’n Pay partnership was put in place to utilize the company’s secure, reliable eCommerce solutions. These solutions simplify the real-time order management aspect of payment processing, saving time for both agents and customers, which ultimately lowers business expenses and simplifies the pay-by-phone process.

“We are excited to have the opportunity to work with VoiceVault, Novauris and Plug’n Pay to expand our own capabilities as well as continue to help our customer’s offer a world-class user experience,” Rennyson said. “These companies are three unique and cutting-edge players in the voice technology space and we are pleased to count them among our partnership network.”

About Angel.com

Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations to quickly deploy enterprise-level telephony applications. More than 1,600 customers turn to Angel.com’s proprietary Voice Site technology to power customer service and marketing functions using intelligent speech recognition that can automate most phone-based interactions. Angel.com’s solutions are built on the Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing. For more information, visit http://www.angel.com.

About VoiceVault

VoiceVault is a specialist and leader in the provision of voice-based biometric identity verification solutions and services. With operations in the United States, United Kingdom and Ireland, the company has a global customer base of public and private organizations, such as government agencies, banks and insurers.

VoiceVault is the only voice verification service certified and accredited to issue Advanced Electronic Signatures (voice digital certificates) and to be ISO 27001 rated.

VoiceVault provides a more convenient, practical and secure alternative to PINs, passwords or security tokens. As well as verifying an individual’s identity over the phone or the Internet, VoiceVault can be employed across a diverse range of business applications, including procurement, payment authorization and corporate security. Organizations that deploy VoiceVault can deliver enhanced levels of service to their customers and increase security while optimizing identity verification costs. For more information, visit http://www.voicevault.com.

About Novauris® Technologies

Novauris’ NovaSearch® technology, based on its own speech recognition engine, lets people access information quickly and easily by voice. With just a single utterance, a user can select from millions of items (addresses, POIs, music tracks, etc.). NovaSearch can run entirely locally on mobile devices such as smartphones or PNDs, or it can run on a server, handling many voice search requests simultaneously. For more information, visit http://www.novauris.com.

About Plug’n Pay

Since 1996, Plug’n Pay Technologies has been on the forefront of bringing secure, reliable eCommerce solutions to businesses of all sizes. Since 1996 more than 40,000 merchants have trusted us to manage their Internet transactions. Our transaction programs are developed specifically to meet the needs of today’s Internet merchant and we provide secure connectivity to all of the nation’s largest credit card processors, offering merchants the option to work with any bank they prefer.

With Plug’n Pay’s seamless “plug-in” technology, merchants can accept and manage both credit card and electronic check payments in a secure environment. Plug’n Pay’s products enable customers to maximize online and point-of-sale profits, reduce risk of fraud and build customer loyalty with a wide array of leading-edge premium products and services. Our industry-leading digital fulfillment systems allow merchants to offer digital goods for real-time fulfillment and to manage and maintain online membership and recurring billing services. All of our products are simple to use, fast to integrate and highly cost effective. For more information visit http://www.plugnpay.com.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Angel.com Receives TMC’s Speech Technology Excellence Award for SalesforceByFone Solution

McLean, VA — August 12, 2009

Angel.com, a leading provider of enterprise business voice solutions, announced that Technology Marketing Corporation (TMC) has named it as a recipient of the Customer Interaction Solutions 2009 Speech Technology Excellence Award for the company’s SalesforceByFone suite of products, which provide seamless integration with Salesforce.com to extend the use of an application to the telephone.

The TMC awards program honors products that display innovation, unique features and significant contributions towards improving communications technology.

“Angel.com has proven its commitment to quality and the further development of the IP communications industry through its SalesforceByFone products,” said Tom Keating, CTO and TMC Labs Editorial Director. “These awards are presented to the best and the most unique products and services that this industry has to offer. Congratulations to Angel.com for earning this great honor. I look forward to seeing more innovative solutions from Angel.com as the company continues to contribute to the future of IP communications.”

Angel.com’s SalesforceByFone suite of IVR integration products makes it easier for organizations to voice-enable Customer Relationship Management (CRM) solutions to automate their sales, marketing, customer service and support functions. By phone-enabling a CRM application such as Salesforce.com, customers can easily access and update their account through the phone, which greatly increases productivity, efficiency and overall call center performance.

The SalesforcebyFone suite of products includes:

    SupportbyFone- Provide complete caller information to support representative. Empower service and support callers to automatically check the status of a case, open a new case, update a case description, or transfer to a live agent. Easily turn on/off system functionality through the phone, such as call queuing, recording and call whispering.
    SalesbyFone – Access, update and manage key prospect information directly through voice commands, with no typing or web access required. Leave notes about meetings, easily retrieve lead information, lookup phone numbers and send an e-mail just by speaking into the phone.
    ReachbyFone – Place outbound calls by clicking directly on the contact number in Salesforce and all outbound phone activities are logged automatically.
    SurveybyFone – Build and manage automated customer satisfaction phone surveys, instantly customize survey questions and answers, and capture open-ended, recorded customer feedback directly into Salesforce.
    LeadbyFone – Automatically capture all phone leads including names and addresses and import data directly into Salesforce. Features an advanced “say-and-spell” functionality and an address verification service to increase the accuracy of data collected.
    RecordbyFone – Record and analyze all phone calls made and received by sales and support agents, which are stored directly into Salesforce.

“We are excited to be recognized for our achievements and specifically for our SalesforceByFone products,” said Dave Rennyson, President and COO, Angel.com. “This award is further testament to the quality and innovation of our solutions and also reinforces Angel.com’s commitment to customer service and ‘putting the caller first.’”

The Customer Interaction Solutions magazine Speech Technology Excellence Award is published in the August 2009 issue.

About Angel.com

Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations to quickly deploy enterprise-level telephony applications. More than 1,600 customers turn to Angel.com’s proprietary Voice Site technology to power customer service and marketing functions using intelligent speech recognition that can automate most phone-based interactions. Angel.com’s solutions are built on the Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing. For more information, visit http://www.angel.com.

About Customer Interaction Solutions magazine

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. For more information, please visit http://www.cismag.com.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by as many as three million unique visitors each month worldwide, according to Webtrends. TMCnet has ranked within the top 3,000 in Quantcast’s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Websites. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossfire Media), Digium|Asterisk World and AstriCon (in conjunction with Digium), and Communications Developer Conference. For more information about TMC, visit http://www.tmcnet.com.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Angel.com Powers Findlocation.com’s Business Locator Solution

McLean, VA — September 10, 2008

Angel.com, the leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, today announced that it has partnered with Findlocation.com to power its Phone Locator solution, a service which allows consumers to find the nearest location of a business through an intuitive phone-based application.

“Findlocation.com’s Phone Locator solution is an ideal example of what’s possible when you combine accurate data with best-of-breed IVR and software-as-a-service technology,” said Michael Zirngibl, President and CEO of Angel.com.

With Findlocation.com’s Phone Locator solution, callers can search for the nearest location of a business by zip code, area code, product, radius or any other business logic. Findlocation.com’s Business Locator provides the database and the information can be customized to ensure an effective search. The Phone Locator requires no programming; it is a simple turn-key subscription service that can be deployed in 48 hours or less thanks to Angel.com’s hosted IVR platform. More than 6,100 companies already utilize Findlocation.com’s innovative technology including Weyerhauser, Linksys and Payless.

Jason Tragesser, Director of Operations for PostNet, a provider of printing, packing and shipping services, said fast and seamless setup and data integration were the key factors that convinced PostNet to add the Phone Locator solution.

“With over 900 Postnet locations worldwide it’s essential that we make it easy as possible for customers to find their closest store,” said Tragesser. “Findlocation.com’s Phone Locator allowed us to quickly setup the phone service and seamlessly integrate it with our existing web-based store data. Findlocation’s service and product are an unbeatable value.”

“Our number one goal is to get the consumer to our customer’s storefront to make a purchase. With its minimal set-up costs and integration with our existing web-based store locator application, The Phone Locator solution offers our clients almost immediate ROI,” said Jon Knokey, Director, Sales and Marketing for Findlocation.com. “Angel.com’s streamlined, on-demand IVR platform and high-level speech recognition capabilities allow businesses to improve customer service, lower live agent costs and increase in-store traffic and revenues by seamlessly placing consumers in touch with the information they need. Most importantly, the Phone Locator provides a great vehicle to enhance the lead generation of our customers. “

About Angel.com

Angel.com is a leading provider of on-demand business voice solutions. The Angel.com solution delivers value to organizations of all sizes to more productively and efficiently address business problems through the power of voice technology. As a fully hosted solution, no investment in hardware, software, or human resources is required, delivering immediate ROI and easing and simplifying deployment of voice applications that meet unique business needs. Angel.com is the only provider to offer a web-based toolkit, Site Builder, that facilitates voice menu design through a simple Internet connection and our innovative technology enables complete integration with databases or CRM tools, enhanced scalability, and flexible applications. For more information, visit http://www.angel.com

About Findlocation.com Software

Findlocation.com is one of the innovative suites of products offered by Xionetic Technologies, Inc., a privately held company located in Bozeman, Montana. Xionetic Technologies, Inc. has been operating since 1991, first as Bridger Systems and since 2003 as Xionetic Technologies, Inc. Xionetic is dedicated to bringing a cost effective, full-service suite of innovative technology solutions to drive consumer spending to our customers’ products, services and store-fronts. Today, more than 6,100 companies use a Xionetic created product. See more about us and other products built on our innovative technology at http://www.findlocation.com.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Angel.com Launches Next Generation of Virtual Call Center Solution, VCC’08

Angel logo

McLean, VA — March 31, 2008

Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, introduced today the latest version of its industry-leading Virtual Call Center solution, VCC’08. Angel.com VCC’08 combines powerful automated call distribution (ACD) and IVR tools into a single, hosted application that allows companies to quickly and effectively address caller needs.

“Angel.com has set the standard in the industry for continuous and customer-focused innovation and product design,” said Michael Zirngibl, President and CEO of Angel.com. “VCC’08 confirms our leadership position by using the latest technology and software-as-a-service platform to create a call center solution that combines a user-friendly interface, ease of deployment and wealth of features.”

The new VCC’08 solution from Angel.com offers several significant new features for all system users, including agents, supervisors, managers and administrators. Highlights include:

Agent Monitor — VCC’08 provides call center agents unparalleled flexibility and productivity tools to improve performance and help manage the caller experience. Agents can set their status, set away messages that are viewable by supervisors, and screen incoming calls to engage callers they know they can assist. Agents can also view the caller and agent queue, extend call wrap-up times and select pre-approved caller dispositions for better agent-manager communication.

Supervisor Monitor — VCC’08 gives supervisors real-time access to comprehensive call center data selectable on-the-fly, without the need to create reports. Call queue and agent monitoring tools allow supervisors to view calls abandoned, redirected and answered; monitor agent utilization; and access critical call center statistics such as average speed to answer, wait time and more.

High-level Management Reporting — With VCC’08, managers and other key stakeholders have instant access to detailed call activity, call outcome and agent stats at their fingertips to proactively manage the call center. A call drill-down feature provides a step-by-step account of an individual call for the ultimate in call center transparency. Data filters allow managers to analyze calls based on outcome, agent action, dialed numbers and more. Managers can also access filters and stat reports that measure hundreds of key metrics, from average wait time and speed-to-answer to agent actions and skills analysis, providing unparalleled ability to evaluate the entire call center operation.

Top-level Administrator Control — From transferring music and fail destination routing to setting service levels, top-level tools within VCC’08 empower administrators to improve the call experience and customize data collection and reporting for effective management.

A Collaborative Effort

Many of the most powerful and unique features of VCC’08 are the result of significant development collaboration between Angel.com and its customers. As Angel.com set about to redesign and improve its already highly-rated Virtual Call Center solution, existing VCC customers participated in testing to gather first-hand feedback on the features most prized by the solution’s day-to-day users. Their suggestions were instrumental in the development of a VCC platform aimed at improving the call experience for caller, agent, manager and company.

“We have been very pleased with how Angel.com’s current Virtual Call Center solution has helped optimize our very active support center,” said Rodney Edmonds, Help Desk Lead for Unisys. “After test-driving VCC’08, we’ve seen that Angel.com has made a great product even better. Our service and support operation will remain a competitive advantage for Unisys customers and employees thanks to VCC’08.”

Sam Aparicio, Chief Technology Officer for Angel.com, said the company’s customers were instrumental in helping Angel.com deliver a world-class product in VCC’08.

“Our customers are among the most respected and innovative companies in their respective industries,” said Aparicio. “They recognize how state-of-the-art technology applied properly can improve the satisfaction of both internal and external customers. VCC’08 was developed with their stringent requirements in mind.”

About Angel.com

Angel.com is a leading provider of on-demand business voice solutions. The Angel.com solution delivers value to organizations of all sizes to more productively and efficiently address business problems through the power of voice technology. As a fully hosted solution, no investment in hardware, software, or human resources is required, delivering immediate ROI and easing and simplifying deployment of voice applications that meet unique business needs. Angel.com is the only provider to offer a web-based toolkit, Site Builder, that facilitates voice menu design through a simple Internet connection and our innovative technology enables complete integration with databases or CRM tools, enhanced scalability and flexible applications. For more information, visit http://www.angel.com

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Angel.com Integrates Secure Voice Authentication Technology from VoiceVerified®

McLean, VA — June 17, 2008

Angel.com, the leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, announced today an integration partnership with VoiceVerified, Inc., a leading provider of voice biometric verification technology and services. This partnership will deliver VoiceVerified’s Point Service Provider® to customers using Angel.com’s hosted IVR and call center solutions.

“As a leader in business voice solutions, we are delighted to announce our partnership with VoiceVerified,” said Michael Zirngibl, President and CEO of Angel.com. “The integration of voice authentication technology with our IVR and call center solutions reinforces Angel.com’s ongoing commitment to driving a personalized and efficient experience – for both our customers and their callers.”

VoiceVerified’s authentication technology allows callers to access account information without requiring them to remember or use passwords, PINs or personal information to confirm identity. Instead, VoiceVerified technology analyzes each person’s voiceprint – which is as unique as a fingerprint – to grant access to information with their unforgettable password ™. By verbally repeating a few random digits to the IVR, caller identity can be immediately verified by matching to a previously stored voiceprint.

“With VoiceVerified’s biometric voice authentication technology, IVR providers such as Angel.com can help companies save money while improving the quality, efficiency and security of their call centers,” said David Standig, Executive Vice President of Business Development for VoiceVerified.

Enhanced Productivity, Improved Caller Satisfaction

With VoiceVerified’s patented speaker authentication technology, Angel.com customers can maximize call center productivity by facilitating customer self-service and reducing the need for agents to verify identity. For some organizations, the reduction in caller identification time alone can be reduced by up to 30 seconds per call. Overall, speaker authentication can reduce call handling times, caller wait times and call abandon rates without sacrificing security.

“Speaker authentication technology is an important step in delivering a truly intelligent and customer-friendly IVR solution,” said Zirngibl. “By shifting activities such as caller identification from live agents to an automated, secure system, organizations can make their operations more efficient while improving caller satisfaction.”

About Angel.com

Angel.com is a leading provider of on-demand business voice solutions. The Angel.com solution delivers value to organizations of all sizes to more productively and efficiently address business problems through the power of voice technology. As a fully hosted solution, no investment in hardware, software, or human resources is required, delivering immediate ROI and easing and simplifying deployment of voice applications that meet unique business needs. Angel.com is the only provider to offer a web-based toolkit, Site Builder, that facilitates voice menu design through a simple Internet connection and our innovative technology enables complete integration with databases or CRM tools, enhanced scalability, and flexible applications. For more information, visit http://www.angel.com.

About VoiceVerified

VoiceVerified is a Software-as-a-Service (“SaaS”) provider of voice biometric technologies. Founded in 2002, VoiceVerified has licensed and developed proprietary, patent-protected software to provide quick, highly accurate, automated identity authentication services for call centers and Internet applications. Delivering solutions through a patented hosted service or customized on-premise installations, VoiceVerified is changing the way clients authenticate and protect their customers’ privacy by using their voice as the unforgettable passwordTM. VoiceVerified is headquartered in New Hope, PA and serves clients in the financial services and telecommunication industries. For more information, visit http://www.voiceverified.com or call 215-862-7800.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Angel.com Announces New Enterprise Reporting

McLean, VA — August 31, 2009

Angel.com, a leading provider of on-demand, cloud-based business voice solutions, today announced that the company’s new Enterprise Reporting will be generally available in Fall of 2009. Enterprise Reporting utilizes Microstrategy Business Intelligence software to enable business managers and application developers alike to track caller behavior and trends, all which directly relate to operational efficiency and maximizing ROI.

With the on-demand, web-based reporting functionality, customers can easily manipulate data and generate a number of different reports, schedule reports to run in the background, as well as perform advanced sorting, filtering, and charting. Customers also have access to detailed call and page information and can drill to the call level from any metric simply by clicking a hyperlinked number in a report. This detailed level of business intelligence enables customers to better understand and analyze call metrics to improve business processes as well as drive enhanced caller satisfaction.

“Now more than ever, business managers are looking at ways to keep customers happy, lower costs and improve efficiency throughout the enterprise,” said Dave Rennyson, President and COO of Angel.com. “By having the ability to easily access detailed information about callers through a simple and robust web-based reporting solution, our customers can directly correlate these reports to business results and run a more strategic and successful business.”

Some other features included in the upcoming release include:

    Application Performance Reports: Measures the performance of applications based on containment and task completion
    VUI Reports: Measures the health of applications via hit counts, hang-ups points, entry/exit points, speech error counts.
    Call Detail Reports: Provides detailed call records and enables customers to drill to recordings, page events, task completion rates, and variable data all on a pre-call basis.
    Call Volume Reports: Measures the performance of applications based on containment and task completion

Please visit http://www.angel.com for updates on product availability.

About Angel.com

Angel.com is a leading provider of on-demand, cloud-based call center and Interactive Voice Response (IVR) solutions, which enable organizations to quickly deploy enterprise-level telephony applications. More than 1,600 customers turn to Angel.com’s proprietary Voice Site technology to power customer service and marketing functions using intelligent speech recognition that can automate most phone-based interactions. Angel.com’s solutions are built on the Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing. For more information, visit http://www.angel.com.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

— June 24, 2004

thinkingVOICE, a sales and customer service optimization platform for small and midsize ecommerce businesses today announced a joint marketing program with Angel.com to provide a full range of communication services to eBay Power sellers. Angel.com enables small or medium-sized businesses to create, manage and deploy interactive voice response systems, allowing even a one or two person operation to launch call center applications that sound just like that of a large company. Using its patented web-based Site Builder technology, Angel.com customers can build IVR applications that require no hardware investment in a matter of hours.

thinkingVOICE provides Sellers with the ability to add live customer service on demand from their auction listings. After activating their account, thinkingVOICE generates HTML code which the Seller cuts and pastes in their listings. Prospective customers can immediately connect by phone to a sales agent by simply clicking on a CallActivatorTM button or link.

“We are pleased to be affiliated with Angel.com”, says DC Cullinane, CEO, thinkingVOICE. “We share common objectives, to provide a cost efficient voice communication solution for small and mid size businesses. For auction sellers operating in a time sensitive environment, being able to provide quality service is vital to their business. Sellers who utilize both services will have a competitive advantage.”

“Our experience shows that small businesses want cost-effective phone solutions designed to enrich their customers’ experience. We are pleased to be working with thinkingVOICE to provide eBay sellers with a full service telephony solution, including our self-service IVR applications. This will certainly improve perception and increase sales, two major objectives of auction sellers,” says Michael Zirngibl, president and CEO of Angel.com

thinkingVOICE and Angel.com now offer free trials of their services to eBay Sellers. To sign up go to: www.thinkingvoice.com/angel

About Angel.com

Angel.com is the leading provider of on-demand IVR solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 2,000 customers turn to Angel.com’s patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With a unique Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for superior communications with affordable pay-as-you-go pricing.

About thinkingVOICE

thinkingVOICE is a highly flexible, hosted communication service that enhances the customer experience and increases revenue at commerce sites, auction listings, for service companies while providing a powerful conversion tool for any company’s direct marketing and online advertising. Its CallActivator application provides live voice call back on demand. thinkingVOICE’s intelligent call buttons and links can convey more than a voice connection. They combine telephony capability with contextual messaging and can deliver integrated information to multiple devices. thinkingVOICE works with ecommerce sites, auction listings, online ads, directories, email signatures, direct marketing offers, Google AdWords search optimization. For more information and to sign up for the free trial log on to: www.thinkingvoice.com/startfreetrial

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Angel.com Receives 2009 TMC Labs Innovation Award for SupportbyFone with Salesforce CTI Solution

McLean, VA — September 7, 2009

Angel.com, a leading provider of on-demand, cloud-based business voice solutions, today announced that Technology Marketing Corporation (TMC) and Customer Interaction Solutions magazine named Angel.com a 2009 TMC Labs Innovation Award winner. Angel.com was awarded this honor for its SupportbyFone with Salesforce CTI. Angel.com’s SupportbyFone with Salesforce CTI is a Salesforce.com integration solution that automates phone support functions and provides seamless CTI ‘screen-pop’ functionality to call center agents.

“We are honored to be recognized as an innovative company with gripping solutions and thank TMC Labs for this highly-respected award,” said Dave Rennyson, President and COO, Angel.com. “SupportbyFone with Salesforce CTI takes into account the needs of the callers by offering a new level of automation, efficiency and accuracy, which ultimately enhances the caller’s entire experience.”

With Salesforce CTI, a caller’s information provided by the IVR is presented to the agent prior to the call being routed, saving time for both agent and caller, and increasing the productivity of the call itself. Additionally, callers are directly connected to SupportByFone where they can check the status of a case, open a new case, update a case description or transfer to a live agent.

“We’re proud to reward companies who have proven their outstanding accomplishments with a TMC Labs Innovation Award,” said Nadji Tehrani, founder and chairman of TMC. “Although many new companies, products, and services in the CRM and contact center industry are introduced each year, this award honors those companies like Angel.com that make significant contributions in the advancement of this industry.”

The TMC Labs Innovation Awards are granted to companies with the most gripping solutions brought to market.

About Angel.com

Angel.com is a leading provider of on-demand, cloud-based call center and Interactive Voice Response (IVR) solutions, which enable organizations to quickly deploy enterprise-level telephony applications. More than 1,600 customers turn to Angel.com’s proprietary Voice Site technology to power customer service and marketing functions using intelligent speech recognition that can automate most phone-based interactions. Angel.com’s solutions are built on the Software as a Service (SaaS) platform and require no investment in hardware, software, or human resources, balancing the need for high quality communications with affordable pay-as-you-go pricing. For more information, visit http://www.angel.com.

About TMC

Technology Marketing Corporation (TMC) is a global integrated media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by as many as three million unique visitors each month worldwide, according to Webtrends. TMCnet has ranked within the top 3,000 in Quantcast’s Top U.S. sites, placing TMCnet in the nation’s top .03% most visited Websites. In addition, TMC produces ITEXPO, 4GWE Conference (in conjunction with Crossfire Media), Digium|Asterisk World and AstriCon (in conjunction with Digium), and Communications Developer Conference. For more information about TMC, visit http://www.tmcnet.com.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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