Virtual Call Center

So sieht das Leben als Call-Center Agent aus, wenn es nicht gut läuft… Mehr Ausschnitte, Trailer und alle Infos zum Film DAS GANZE LEBEN LIEGT VOR DIR hier www.trailerseite.de
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In diesem Video stellt Pixmania seinen Kundenservice vor. Sie erhalten alle wichtigen Informationen in einem Video (deutsche Untertitel).

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Join us on a virtual tour of Avaya’s booth at VoiceCon 2010 and learn about Avaya Contact Center 7.0 with Scott Hanwell. Learn more at www.avaya.com.

This Week on TelecomWeb’s ‘The Next Generation Contact Center Report’: News Briefs and Feature Articles

Parsippany, NJ — May 3, 2007

TelecomWeb’s “The Next Generation Contact Center Report” (http://www.telecomweb.com/ccr) features free weekly news briefs and articles geared toward helping companies migrate effectively to an IP contact-center environment.

This week’s briefs include:

Envision Receives ‘Positive’ Rating
Envision Telephony Inc. is ranked “Positive” in Gartner’s latest “MarketScope” study…

PSS IVR A-OK With Avaya
Product Support Solutions says its FlexxGate Media Gateway is compliant with key Avaya contact-center solutions…

UEI Adds Another Cableco Customer                    
NewWave Communications will use UEI’s Active Support service to handle overflow inbound repair calls …

White Paper Talks Up Hosted IVR Services
Retailers increasingly are looking to speech-enabled IVR solutions to improve business performance …

Should Call Centers Receive Tax Abatements?
The San Antonio City Council may revise its tax phase-in guidelines to include call centers …

Featured articles on the “The Next-Generation Contact Center Report” include:

Survey Sez: More C-Level Support Needed For Contact Centers

Are contact centers perceived by senior enterprise management as strategic assets to their businesses and a high priority when it comes to investment in growth and capabilities upgrades?

Save Your Center (and Job) from Offshore Outsourcing

During the past few years, a number of businesses have made the decision to outsource their contact center operations overseas. However, if your company is only looking at wages when considering outsourcing, then it risks making a dangerously short-sighted decision.

Top Ten Leverage Points for Improving Contact Center Performance

Why do some contact centers achieve quantum leaps in performance while others just chug along?

To read articles, news briefs and white papers, please visit “The Next Generation Contact Center Report” at http://www.telecomweb.com/ccr.

About “The Next Generation Contact Center Report”

“The Next Generation Contact Center Report” microsite is devoted to providing news, analytical articles, white papers, case studies, interviews with executives and other forms of information designed to help companies migrate effectively to an IP contact-center environment.

About TelecomWeb

TelecomWeb encompasses global market-intelligence InfoTrack reports; daily e-letter TelecomWeb news break; TelecomWeb wireless, TelecomWeb broadband and TelecomWeb policy content packages; tariff consultancy Tarifica; and the Web-based business-telephony-product database TelecomTactics. To learn more about TelecomWeb, please visit http://www.TelecomWeb.com.

Contacts:

Sharon Valencik, research & marketing director, 800/610-3109, telecom @ telecomweb.com

Debra Wayne, managing editor, 301/354-1801, telecom @ telecomweb.com

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Related Avaya Contact Center Press Releases

Houston, TX — October 24, 2007

Spectrum Corporation, a leading provider of real-time software and display technologies for the contact center, today announced that its neXorce software is compliant with key Internet protocol (IP) telephony and contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

The neXorce software, a powerful data collection and delivery system, helps businesses communicate actionable information to desktop dashboards, plasma screens, wallboard statistics, web pages, scheduled email or mobile devices. The application now is compliance-tested by Avaya for compatibility with Avaya Call Management System 14.0, an application that helps businesses monitor and analyze contact center performance.

“Over the years Spectrum has built a significant base of customers who use our software and display products in their Avaya contact centers,” said Gary Liddell, vice president of Spectrum. “neXorce allows these customers to deliver contact center intelligence throughout their organization and achieve new levels of performance. Companies can take advantage of today’s open, standards-based platforms and deliver key performance data from multiple sources to specific targets throughout the organization…anywhere in the world.”

Spectrum Corporation is a member of the Avaya DevConnect program–an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Platinum Level member of the program, Spectrum Corporation is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure–speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Spectrum Corporation who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya delivers Intelligent Communications solutions that help companies transform their businesses to achieve marketplace advantage. More than 1 million businesses worldwide, including more than 90 percent of the FORTUNE 500®, use Avaya solutions for IP Telephony, Unified Communications, Contact Centers and Communications-Enabled Business Processes. Avaya Global Services provides comprehensive service and support for companies, small to large. For more information visit the Avaya Web site: http://www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Spectrum Corporation

Headquartered in Houston, Texas, Spectrum Corporation is a global provider of real-time software and display technologies. Since 1971, Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency for the contact center. The company has serviced FORTUNE 100® and FORTUNE 500® companies with software and hardware installations worldwide. Spectrum’s real-time reporting and alerting software delivers database statistics, metrics and critical messages to plasma screens, wallboards, desktop screen pops and more. Award-winning products include software applications, state-of-the-art display devices such as IP wallboards and integration/installation services. For more information, visit www.specorp.com.

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Related Avaya Contact Center Press Releases

Houston, TX — April 5, 2007

Spectrum Corporation, a leading a solutions-based sales organization specializing in contact center applications, today announced that its VectraView™ Suite software is compliant with key contact center solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

VectraView Suite software creates dynamic graphical displays that can be distributed to a single screen or globally, empowering viewers with current information to make better decisions. Data from multiple sources can be combined to create colorful charts, gauges, messages, video or other graphical content displayed in real time. Businesses can feature real-time statistics or metrics, training videos, presentations, Web pages, corporate employee communications and news or financial information on plasma screens, flat panels, LCDs or large displays. Multilevel thresholds and automatic color schemes are additional features that add power and a very professional look to this easy to manage product. The application now is compliance-tested by Avaya for compatibility with the Avaya Call Management System, a solution that provides businesses with the tools they need to analyze and improve the performance of their contact center operations.

Spectrum Corporation is a member of the Avaya DeveloperConnection Program–an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

“Integration with the Avaya’s open, standards-based platform of products was a natural for us and has been well-received worldwide,” said Gary Liddell, vice president of Spectrum Corporation. “Bringing the VectraView Suite to market and getting it in front of so many so quickly could not have been done without Avaya’s DeveloperConnection program. Compliance testing from Avaya was a crucial step in our development and ensures that our customers around the world get an innovative and reliable product that is compatible with their Avaya contact center operations.”

As a Platinum member of the DeveloperConnection program, Spectrum Corporation is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure–speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Spectrum Corporation who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications – and distinguished by comprehensive worldwide services – Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

About Spectrum Corporation

Headquartered in Houston, Texas, Spectrum Corporation is a global sales organization specializing in real-time display technologies for the telecommunications industry. Since 1971, Spectrum has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency for the contact center. The company has serviced Fortune 100® and Fortune 500® companies with software and hardware installations worldwide. Spectrum’s real-time reporting and alerting software delivers database statistics, metrics and critical messages to plasma screens, wallboards, desktop screen pops and more. Award-winning products include software applications, state-of-the-art display devices such as IP wallboards and integration/installation services. For more information, visit www.specorp.com.

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Die Sparkasse Krefeld ist ein langjähriger und zufriedener Kunde. Unsere Contact Center Lösung, der Service, die partnerschaftliche Zusammenarbeit und die stetige gemeinsame Weiterentwicklung, haben den Kunden von Avaya überzeugt. Das haben Herr Heggen (Vertriebsdirektor Sparkasse Krefeld) und Herr Dörkes (Abteilungsdirektor Organisation Sparkasse Krefeld) in unserem Kundenvideo auch dokumentiert. Unser Ziel besteht darin, qualitativ hervorragende Kommunikationslösungen anzubieten, durch die Unternehmen leichter ihr Potenzial freisetzen können. Mehr Informationen unter www.avaya.com/de Avaya ist ein weltweit führender Anbieter von Kommunikationssystemen für Unternehmen jeder Größenordnung. Dazu gehören Unified Communications- und Contact Center-Lösungen sowie Dienstleistungen, die sowohl über Avaya direkt als auch über Vertriebspartner erhältlich sind. Kunden setzen Avaya-Lösungen und -Services ein, um die Effizienz ihrer Geschäftsprozesse zu steigern, die Zusammenarbeit von Mitarbeitern, Kunden und Partnern zu optimieren, den Kundenservice zu verbessern und ihre Wettbewerbsfähigkeit zu erhöhen. Für die Branchen Fertigung, Finanzdienstleistung, Gesundheitswesen, Hotellerie und öffentlicher Dienst stehen spezifische Lösungen zur Verfügung.
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See how Avaya contact centers can give customers the answers they need and agents the freedom to work from anywhere. Learn more at www.avaya.com.

Charlottesville, VA (Vocus) March 18, 2009

Inova Solutions, a leading provider of real-time call center reporting, today announced that its Inova LightLink™ middleware is compliant with Avaya IQ from Avaya, a leading global provider of business communications applications, systems and services.

The LightLink middleware helps contact centers monitor and report key metrics from various sources, including automatic call distributors, workforce management systems and internal databases, in order to streamline operations and improve productivity. LightLink supports visual reporting on LED displays, LCD monitors, web-based dashboards and computer desktops. The application now is compliance-tested by Avaya for compatibility with Avaya IQ.

“Avaya compliance is important to many of our clients,” said Inova Solutions President and CEO Tom Hubbard, who noted that Inova has been serving call centers for 25 years. “By integrating with Avaya, our clients raise awareness of call queue data that empowers agents and managers to act more quickly and deliver superior service,” said Hubbard.

Inova Solutions is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Gold member of the program, Inova Solutions is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. There a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like Inova Solutions who are members of our DevConnect program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya

Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.

About Inova Solutions:

Founded in 1984, Inova Solutions is a global provider of real-time visual communications that help inbound and outbound call centers, public transit systems, schools, manufacturers and others instantly communicate vital information. For details, visit www.inovasolutions.com/call-center-reporting.

Maureen Mcgrath

Inova Solutions, Inc.

434-951-8126

mmcgrath (at) inovasolutions.com

Lynn Newman

908-953-8692

Avaya

lynnnewman (at) avaya.com

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