Virtual Call Center

Essex, CT — August 22, 2008

Integration Technologies, Inc. (IT), the market and technology leader in on-demand solution integration, today announced the availability of AscentTM in IT’s “Integrated Supply Chain” (ISC) Solutions for InterWeave Customers. ISC Solutions integrate “Best of Breed” Vendors; companies like Salesforce.com CRM, Nexternal and Merkatis Order Management System, Ascent’s Online Inventory and Warehouse System and Intuit’s Quickbooks. These core applications are supported by Contactual’s On-demand Contact Center and HelpStreams Customer Service Application. Customers choose only the applications they need to build a customized Integrated Supply Chain Solution; this is not a legacy application which customers have no control over function or cost and it’s all configurable with the InterWeave Customer Portal (ICP).

“The ICP offers an excellent on-demand platform for InterWeave customers to expand their existing applications with integration capabilities. Ascent provides customers with robust Inventory and Warehouse functionality in a SaaS form – the first on the force.com platform. InterWeave provides complete integration Solutions for Ascent; CRM’s like Salesforce.com, financial application like Quickbooks, Great Plains, MAS, eCommerce platforms like Nexternal and Merkatis and many more.” Bruce Magown, Chairman of Integration Technologies said. “And if a customers business or business processes change, simply sign-on and configure a new solution – it’s that simple. InterWeave aligns your business processes and workflows with your applications.” And now, On-demand Inventory on the force.com platform – completely integrated with CRM’s, financial applications, eCommerce and more – changes all the rules.”

“Recognizing the requirements of our customers, this partnership aims to close the loop by creating a complete SaaS ERP application on the force.com platform. Ascent delivers solutions that significantly reduce the time, cost and complexity without overhauling the customer’s business practices or interruption to their daily work load.” says VP of Sales and Marketing Shaun McInerney. “The Ascent Inventory and Warehouse Solution is the first On-demand inventory control solution designed specifically for the force.com platform. As a native application, a company can have immediate inventory, sales, purchasing and costing visibility across their entire organization.”

The InterWeave Customer Portal is another example of “Powered by InterWeave”. The ICP is the world’s first on-demand solution integration platform. The ICP provides unprecedented ease of customization and integration for force.com deployments, as well as enabling a whole new generation of on-demand applications. The ICP enables integration solutions to be easily created with point and click selections. The InterWeave Customer Portal can be found at www.interweave.biz.

About Integration Technologies          

Integration Technologies is a pioneer in the development of technology Solutions for uniting systems, legacy applications, databases, workflows, and Web services, from within and across the enterprise as a service; and then extend those systems to connect with their suppliers and customers. As a leading Systems Integration solution, Integration Technologies InterWeave Product Suite offers a rapidly deployable and infinitely scalable Services Oriented Architecture (SOA) for integration of business-to-business, business-to-consumer connectivity, business processes optimization and application integration – the deployment of Dynamic and Global Web Services. For more information, please visit www.interweave.biz

About Ascent    

Ascent is the force.com Solution developed by Presicio Business Solutions. Precisio was founded in January of 2006 as a joint venture between Symbology Enterprises and Trent Network Technologies. Precisio delivers a totally-integrated inventory control solution that combines the core competencies of each. While Symbology is a leading provider of wireless inventory management products and TNT delivers warehouse computer network solutions, Precisio software combines both resources for a turnkey Inventory Control system. For more information, please visit www.myinventorynow.com

About Salesforce.com         

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company’s Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com’s on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at www.appexchange.com. Customers can also take advantage of Successforce, salesforce.com’s world-class training, support, consulting and best practices offerings.

As of January 31, 2006, salesforce.com manages customer information for approximately 20,500 customers and approximately 399,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol “CRM”. For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

For more information         

For more information, please visit www.interweave.biz.

Contacts:

Bruce Magown

Phone: 203-274-5226

Fax: 801-439-3476

Email: bmagown @ interweave.biz

Web: www.interweave.biz

###

In this video Wendell Black, VP of Worldwide Sales and Marketing at Contactual, explains the advantages of moving to an OnDemand Contact Center.

San Carlos, CA — July 27, 2010

Contactual (www.contactual.com), the leading global provider of hosted customer interaction management solutions, today announced it has been chosen by AlwaysOn as one of the AlwaysOn Global 250 winners. Inclusion in the AlwaysOn Global 250 signifies leadership amongst its peers and game-changing approaches and technologies that are likely to disrupt existing markets and entrenched players in the Global Silicon Valley. Contactual was specially selected by the AlwaysOn editorial team and industry experts spanning the globe based on a set of five criteria: innovation, market potential, commercialization, stakeholder value, and media buzz.

Contactual will be honored at AlwaysOn’s eighth annual Summit at Stanford on July 27th, 2010, at the Frances C. Arrillaga Alumni Center at Stanford University in Palo Alto, CA.

This two-and-a-half-day executive gathering highlights the significant economic, political and commercial trends affecting the global technology industries. Summit at Stanford’s goal is to identify the most promising entrepreneurial opportunities and investments in the global tech industry.

“After examining the companies that are on the AO Global 250 list, it’s obvious that innovation is not only alive and well in the Global Silicon Valley, it’s accelerating in economic power and scope.” says Tony Perkins, founder and editor of AlwaysOn. “The companies certainly represent some of the highest-growth opportunities in the private company marketplace.”

The AlwaysOn Global 250 winners were selected from among thousands of domestic and international technology companies nominated by investors, bankers, journalists, and industry insiders. The AlwaysOn editorial team conducted a rigorous three-month selection process to finalize the 2010 list.

“Contactual was founded on the premise that software-as-a-service and VoIP would revolutionize the way companies interact with their customers and we are honored the OnDemand editorial team recognizes our leadership in enabling this fundamental shift,” said Chris Brennan, president & CEO of Contactual. “With Contactual’s innovative hosted solution, hundreds of companies have experienced dramatic service level and cost improvements in their customer service, telesales, technical support and internal help desk environments.”

The Contactual solution provides rapid time to value and allows customer-facing organizations to break their long-standing dependency on specialized hardware and software. Delivered in the software-as-a-service model, the OnDemand Contact Center augments existing communications infrastructures or can be deployed as an alternative to standalone on-premises call center technology. Contactual has customers ranging from Fortune 500 companies to small and medium businesses, and distribution partners serving the U.S., Canada, Europe, Japan and Australia.

A full list of all the AlwaysOn Global 250 winners can be found on the AlwaysOn website at:

http://www.aonetwork.com/AOStory/Announcing-2010-AlwaysOn-Global-250

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to the inaugural AlwaysOn OnDemand 100 as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit www.contactual.com.

About AlwaysOn

AlwaysOn is the leading business media brand networking the Global Silicon Valley. AlwaysOn helped ignite the social media revolution in early 2003 when it launched the AlwaysOn network. In 2004, it became the first media brand to socially network its online readers and event attendees. AlwaysOn’s preeminent executive event series includes the Summit at Stanford, OnMedia, OnHollywood, Venture Summit Mid-Atlantic, OnDemand, Venture Summit Silicon Valley, Venture Summit East, GoingGreen Silicon Valley, and GoingGreen East. The AlwaysOn network and live event series continue to lead the industry by empowering its readers, event participants, sponsors, and advertisers like no other media brand.

# # #

Contactual Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award

Redwood City, CA — January 7, 2011

Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, announced today that its Multichannel Connect for Salesforce solution has received a 2010 Product of the Year Award from Technology Marketing Corporation (TMC®) Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982.

The Contactual OnDemand Contact Center provides an alternative to the traditional approach of purchasing on-premises call center technology and hiring a team to implement and maintain it. Delivered in the Software as a Service (SaaS) model, the Contactual solution allows companies to immediately implement a contact center for a low subscription fee. Contactual’s Multichannel Connect for Salesforce is a pre-built integration that allows contact centers to easily add multimedia interaction channels through a single interface with the added benefit of working seamlessly within their preferred CRM environment.

“Contactual has a reputation for providing powerful contact management solutions that are fast to deploy and easy to use and we used that same philosophy in developing our enhanced integration for Salesforce environments,” said Chris Brennan, CEO and president of Contactual. “Organizations are embracing the cloud as they look for new ways to connect with their customers and effectively manage customer interactions in a world that is moving beyond the telephone for service and support.” “The Multichannel Connect solution provides our customers with industry leading multimedia interaction capabilities, increased flexibility and real-time visibility across their contact center operations”, added Brennan.

“Contactual was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. Multichannel Connect for Salesforce has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Contactual has earned its place with this distinguished honor.”

The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, http://www.cismag.com.

For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com.

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to AlwaysOn’s inaugural “OnDemand 100” as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC’s Customer Interaction Solutions Innovation Award. For more information, visit http://www.contactual.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com for more information.

About TMC

Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.

Contactual Contact:

Kimberly Odom

Sr. Director of Marketing

650-292-8611

kimberly(dot)odom(at)contactual(dot)com

TMC Contact:    

Jan Pierret

Marketing Manager

203-852-6800, ext. 228

jpierret(at)tmcnet(dot)com

###

©Copyright 1997-2011, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Find More Contactual Press Releases

Unkind to mankind yo fully contactual deliberate Pointoutlet-2 90920101292.mp4
Video Rating: 0 / 5

Satyanarayan Jatiya (Former Union minister of Labour & Social justice) Speaking in National Seminar Program in Delhi arrange by Anand Sahu (Chairman Miracle Aasra)

Contactual enables Direct Interactions to create jobs for Americans with disabilities
Video Rating: 1 / 5