Virtual Call Center

— August 3, 2005

Coming events for the Quad Cities and outlying areas:

Aug. 02: Mississippi Valley Fairgrounds – Tracy Lawrence 8pm $ 35 Fun Card

Aug. 02: Rock Island’s Lincoln Park – Starlight Revue Concert Series; The Ambassadors 7pm

Aug. 03: East Moline’s Wiman Park – Riverboaters Jazz Band 7pm

Aug. 03: Mississippi Valley Fairgrounds – Big and Rich 8pm $ 35 Fun Card

Aug. 04: Davenport First Presbyterian Church – Captive Free; contemporary music ministry team 7pm

Aug. 04: Mississippi Valley Fairgrounds – Montgomery Gentry 8pm $ 35 Fun Card

Aug. 04: Mojo’s – Funktastic Five Live@5 Mixer 5-8

Aug. 04: Moline Bier Stube – Dave Ellis; solo guitar and keyboard 8-12

Aug. 04: RIBCO – Pale 10pm $ 3

Aug. 04: the Rusty Nail – Nine-1-1 9-1

Aug. 05: Eleventh Street Bar – Claudie Smith Revue 8-12

Aug. 05: Fargo – Meet The Press

Aug. 05: Hollar’s – Stoopifunk 9-1 $ 3

Aug. 05: Isle of Capri – Funktastic Five 7-10

Aug. 05: Mississippi Valley Fairgrounds – Jim the Mule, Brad Paisley, ZZ Top 8pm $ 35 Fun Card

Aug. 05: Mixers – Blitzkreig Brat, Katalina 10-1

Aug. 05: Mojo’s RMX Live – Sin City Orchestra 6-9

Aug. 05: RIBCO – Driver Of The Year, The Goodyear Pimps 9pm $ 5

Aug. 05: River House (Finney’s) – Minus Six 8-11

Aug. 05: the Rusty Nail – Nine-1-1 9-1

Aug. 06: Colona Legion – Alicia Edwards fundraiser; Guns For Hire $ 5

Aug. 06: Copia – Metrolites 9-1

Aug. 06: Downtown Davenport ArtStroll – Intensity

Aug. 06: Eleventh Street Bar – Hap Hazard 8-12

Aug. 06: Fargo – Meet The Press

Aug. 06: Hunter’s – Evil Twin 9-1

Aug. 06: Mississippi Valley Fair – Dani Lynn Howe Band, Double Take

Aug. 06: Mixers – Mariannis, Katalina 10-1

Aug. 06: Mojo’s – open Jam with Ken Kline 2-5

Aug. 06: Mound Street Landing – Stoopifunk 9-1

Aug. 06: RIBCO – The Afrodisiacs 9-1 $ 2

Aug. 06: River House (Finney’s) – Mommy’s Little Monster 8-12

Aug. 06: the Rusty Nail – Nine-1-1 9-1

Aug. 06: the Veranda – Why Not Band 8-12

Aug. 06: Torchlight – Smooth Groove, Los Mocambos

Aug. 06: Toucan’s at Milan Lanes – Down the Deuce 8-12

Aug. 07: Mississippi Valley Fairgrounds – Phil Vassar 8pm $ 35 Fun Card

Aug. 07: Mojo’s Songwriter Showcase – Local and regional songwriters perform their own original songs. 2-4

Aug. 07: The Last Chance – Black and Blue Blonde; jazz 7:30-10:30

Aug. 08: Brew and View – Skeleton Key 7pm $ 7

Aug. 09: Rock Island’s Lincoln Park – Starlight Revue Concert Series; Los Mocambos and Quad City Ballet Folklorico 7pm

Aug. 10: Cedar Falls:The Reverb – Speedfinger 9-1 $ 5?

Aug. 10: Quad City Live – Civilized Anarchy, Society 1 8pm

Aug. 10: Torchlight – Claudie Smith Revue 9-1

Aug. 11: Comedy Sportz – Kenneth Lonergan’s “This Is Our Youth,” My Verona Productions 7:30 $ 12

Aug. 11: Mojo’s – Ernie Peniston Band Live@5 Mixer 5-8

Aug. 11: RIBCO – Mozely Rose 10pm $ 3

Aug. 11: Theo’s – Parish Festival 7-9

Aug. 11: Vanderveer Park – The Capri Sisters 6:30-8pm

Aug. 12: Bent River – Blue Collar Band 10-1

Aug. 12: Comedy Sportz – Kenneth Lonergan’s “This Is Our Youth,” My Verona Productions 9:30 $ 12

Aug. 12: Crave – Stoopifunk 10-1

Aug. 12: District East Stage – Ya Maka My Weekend; Public Property 5:00-6:30, Carl Brown 7:00-8:30, Reggae Cowboys 9:00-10:30, Barro 11:00-12:30 $ 5?

Aug. 12: District West Stage – Ya Maka My Weekend; Roots Rock Society 6:00-7:30, Gizzae 8:00-9:30, Yabba Griffiths and Traxx 10:00-12:30 $ 5?

Aug. 12: Eleventh Street Bar – Sin City Orchestra 9-1

Aug. 12: Fargo – West Side

Aug. 12: Greenbriar Pub – Daddy’s Lunchbox 8-12

Aug. 12: Hollars – Cobalt Blue 9-1 $ 3

Aug. 12: John O’Donnell Stadium – Third Day (Grammy winning Christian Rock), Hyper Static Union 8pm $ 35

Aug. 12: Le Claire – IA: Mississippi Valley Visitors Center, Intensity 7pm

Aug. 12: Lumpy’s – Echodrive, Mariannis, Left of Center, Paradigm 10-1 $ 5

Aug. 12: Mixers – Jam Night with C.J.

Aug. 12: Mojo’s RMX Live – Hal Reed and the Mob 7-9

Aug. 12: The Rockin’ Ham – Jammers Band 10-1 $ 2

Aug. 12: Theo’s – Scott Bravo 9-11

Aug. 12: Village Pub in Milan – Gray Wolf Band

Aug. 13: Blueport Junction – Papa Razzi 9-1

Aug. 13: Comedy Sportz – Kenneth Lonergan’s “This Is Our Youth,” My Verona Productions 9:30 $ 12

Aug. 13: District East Stage – Ya Maka My Weekend; Wailer B 2:00-4:30, Yabba Griffiths and Traxx 5:00-6:30, Gizzae 7:00-8:30, Barro 9:00-10:30, Roots Rock Society 11:00-12:30 $ 5?

Aug. 13: District West Stage – Ya Maka My Weekend; Carl Brown 6:00-7:30, Public Property 8:00-9:30, Reggae Cowboys 10:00-12:30 $ 5?

Aug. 13: Eleventh Street Bar – Sin City Orchestra 9-1

Aug. 13: Fargo – West Side

Aug. 13: Greenbriar Pub – Down the Deuce 9-1

Aug. 13: Hunter’s – Nervous Rex 9-1

Aug. 13: Lumpy’s – SordiD (from Des Moines)

Aug. 13: Mixers – Dead Roots 10-1

Aug. 13: Mojo’s – open Jam with Tony Hoeppner 2-5

Aug. 13: Mound Street Landing – Vodka Seven 9-1

Aug. 13: The Rockin’ Ham – Jammers Band 10-1 $ 2

Aug. 13: Toucan’s Cantina at Milan Lanes – The Royal Rockers 8-12

Aug. 14: Comedy Sportz – Kenneth Lonergan’s “This Is Our Youth,” My Verona Productions 4 and 7:30 $ 12

Aug. 14: Davenport Knights of Columbus Hall – Catfish Jazz Society; monthly Jam Session 4-8

Aug. 17: Theo’s – Eric Nassau 9-11

Aug. 18: Mojo’s – Intensity Live@5 Mixer 5-8

Aug. 18: RIBCO – King Solomon’s Grave 10pm $ 4

Aug. 19: 15th Avenue at 9th and 10th streets – East Moline’s Harvest Fest (Fun Fest); The Stevens Sisters

Aug. 19: Bent River – Blue Collar Band 10-1

Aug. 19: Crave – Funktastic Five 9-1

Aug. 19: Eleventh Street Bar – Blue Collar Band 9-1

Aug. 19: Fargo – Smooth Groove

Aug. 19: Hollars – Crosstown Band 9-1 $ 3

Aug. 19: LeClaire Park River Roots Live Festival – Jim the Mule, Little Feat, Umphrey’s McGee, Junior Brown, Edgar Winter and Johnny Winter, the BoDeans

Aug. 19: Len Brown’s North Shore Inn, 7th St. and north shore Drive, Moline – Gray Wolf Band 9-1

Aug. 19: Mixers – Down the Deuce 9-1

Aug. 19: Pfitz’s Fast Lane – Why Not Band 8-12

Aug. 19: Quad City Live – River Roots Afterparty; Strange Neighbors 11:30pm, Groovin’ Ground 12:30am $ 10

Aug. 19: RIBCO – The Warmth 10pm $ 4

Aug. 19: Rocket Cinema (Brew and View 2) – River Roots Afterparty; Secher Nbiw 11:30pm, Papa Mali 12:30am $ 10

Aug. 19: The Rockin’ Ham – Jim the Mule 10-1 $ 2

Aug. 20: 15th Avenue at 9th and 10th streets – East Moline’s Harvest Fest (Fun Fest); Dani Lynn Howe Band

Aug. 20: Eleventh Street Bar – Dani Lynn Howe Band 9-1

Aug. 20: Fargo – Smooth Groove

Aug. 20: Hunter’s – Metrolites 9-1

Aug. 20: Mixers – Down the Deuce 9-1

Aug. 20: Moline Bier Stube – Pappa Razzi 9-1

Aug. 20: Mound Street Landing – Hi-Fi 9-1

Aug. 20: Pulse – Funktastic Five 3-5

Aug. 20: Purgatory’s Pub – Why Not Band 8-12

Aug. 20: Quad City Live – River Roots Afterparty; David Zollo 11:30pm, Bockman’s Euphio 12:30am $ 10

Aug. 20: Racer’s Edge – Stoopifunk 9-1 $ 2

Aug. 20: RIBCO – Cheese Pizza 10pm $ 8

Aug. 20: River House (Finney’s) – Smooth Groove 8-12

Aug. 20: Rocket Cinema (Brew and View 2) – River Roots Afterparty; Funktastic Five 11:30pm, Free Sol 12:30am $ 10

Aug. 20: The Rockin’ Ham – Jim the Mule 10-1 $ 2

Aug. 20: the Veranda – House of Cards 8-12

Aug. 20: The Wagon Wheel – Tripod 9-1

Aug. 20: Torchlight – TBA 9-1

Aug. 20: Toucan’s Cantina at Milan Lanes – The Royal Rockers 8-12 Were Late and Smell Like Beer?

Aug. 21: Fargo – Hot Apple Pie 8pm

Aug. 21: Palmer College Student Union – National Slide Guitar Champion Kraig Kenning 8pm

Aug. 21: Quad City Live – Powerman 5000, Speedfinger $ 15 19+

Aug. 21: The Last Chance – Black and Blue Blonde; jazz 7:30-10:30

Aug. 25: LeClaire Park Ribfest – Spatterdash 5-7, Jim the Mule 7:30-9:30, Wicked Liz 10-Midnight

Aug. 25: RIBCO – Fundamentals 10pm $ 4

Aug. 26: Davenport Bier Stube – Daddy’s Lunch Box 9-1

Aug. 26: Eleventh Street Bar – Gray Wolf Band 9-1

Aug. 26: Fargo – The Redheads 9-1 $ 2

Aug. 26: Hollars – First Impression 9-1 $ 3

Aug. 26: LeClaire Park Ribfest – The Fry Daddies 11:30AM-1:30PM, Spike 5-7, Hap Hazard 7:30-9:30, The Nadas 10-Midnight

Aug. 26: Lumpy’s – Katalina

Aug. 26: Mixers – Jam Night with C.J.

Aug. 26: Mojo’s RMX Live – Ernie Peniston Band 6-9

Aug. 26: Quad City Live – Project Pickle Farm 9pm

Aug. 26: RIBCO – The Boat Drunks 10pm $ 6

Aug. 26: The Rockin’ Ham – Lynn Allen 10-1 $ 2

Aug. 26: the Rusty Nail – Nine-1-1 9-1

Aug. 26: Theo’s – Andy Busch 9-11

Aug. 27: Eleventh Street Bar – Blue Collar Band 9-1

Aug. 27: Fargo – The Redheads 9-1 $ 2

Aug. 27: Hunter’s – Manny Lopez Sr. 8-11

Aug. 27: LeClaire Park Ribfest – The Mercury Brothers 3-4, Nervous Rex 5-7, 1964 The Tribute 7:30-9:30, 13th Step 10-Midnight

Aug. 27: Lumpy’s – West Memphis 3 benefit; Take The Fall, Led By Last, The Suburban Chronicals, Anova, Head Held High, Closer Than Now, Blitzkrieg Brat 7pm

Aug. 27: Mixers – House Arrest

Aug. 27: Mojo’s – open Jam with Neal Smith 2-5

Aug. 27: RIBCO – Lifehouse 10pm $ 20

Aug. 27: The Rockin’ Ham – Lynn Allen 10-1 $ 2

Aug. 27: the Rusty Nail – Nine-1-1 9-1

Aug. 27: the Veranda – Blue Collar Band 8-12

Aug. 27: Torchlight – Dani Lynn Howe Band 9-1

Aug. 27: Toucan’s Cantina at Milan Lanes – Los Macombos 8-12

Aug. 27: River House (Finney’s) – Funktastic Five 8-12

Aug. 28: LeClaire Park Band Shell – River Rockin Ribfest; Blue Collar Band 1:30 – 3:30pm

Aug. 28: LeClaire Park Ribfest – The Royal Rockers 11:30AM-1:00PM, The Blue Collar Band 1:30-3, Down the Deuce 3:30-5:00

Aug. 28: Quad City Live – Solient Green 9pm

The following events take place every week in August:

Mon: Youngstown Cafe – Ron Madow’s Society Jazz. 7-9

Tue: Mojo’s – True Blue Jam 5-7

Tue: Mixers – Lonnie and Ray 7:30-11:30

Tue: Davenport Bier Stube – Acoustic Jam with Jordan Danielson 9-1

Wed: Bent River – Open Jam with Sunny Wheat 8-12

Wed: Grumpy’s Saloon – Rob Dahms 8-12

Wed: Mojo’s – Acoustic open mic stage 7-9

Wed: the Wagon Wheel – Open Mic with the Pena Brothers 9-11

Thu: Peabody’s – Open mic with Ecovilla Coop 8-11

Thu: Dalton’s Pub – Open mic night hosted by Dave Ellis 8-12

Thu: Theo’s Java Club – Open stage 7-10

Fri: Grumpy’s Saloon – Rob Dahms 8-12

Fri: Hunter’s – Evolution Trio, Live Jazz 8-11

Fri: Racer’s Edge – Open Mic Night 9:30pm-12:30

Fri: Savitri’s – Live Jazz 8-11

Sat: Grumpy’s Saloon – Rob Dahms 8-12

Sat: Hunter’s – Live Jazz 8-11

Sat: Savitri’s – Live Jazz 8-11

Sat: Youngstown Cafe – Boris and Tony, Live Jazz 7-9

Sun: Rusty Nail – Jam session with Rusty and the Nailers 8:30-12:30

Sun: Eleventh Street Bar – Open Jam with Jordan Danielsen and Friends 9-12

There are two Quad City music festivals in August:

Ya Maka My Weekend in the District

http://www.quadcitymusic.com/blog/yamaka-weekend.html

Rhythm City River Rockin’ Ribfest

http://www.quadcitymusic.com/blog/ribfest.html

P.S. The most current version of this information is always located at http://www.quadcitymusic.com/calendar.html

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— February 26, 2003

LOS ANGELES Â? February 24, 2003 Â? HigherGroundÂ?, a global provider of recording and telecom management solutions for the contact center industry, today announced that UpSource, one of CanadaÂ?s leading call centers, has chosen the companyÂ?s call recording and monitoring solution, HigherGround Praetorian and HigherGround Mentor with Agent Evaluation, Screen Capture and Screen Title Tracker, and Report Commander, as key components of its recently enhanced call center platform for advancing delivery of high quality, customized, outsourced services.

Â?What initially attracted UpSource to the HigherGround solution is its focus not only as a call recording solution but, as importantly, a Business Intelligence platform,Â? said Mark Burns, Chief Technology Officer for UpSource. Â?Our value proposition as an outsourcer includes our ability to use the right, best-of-breed technology to solve clientsÂ? problems in ways that they have not even thought of yet. Having a strong BI platform as part of our underlying infrastructure puts us another step in that direction. In addition, on a more functional level, we really liked the ability to record, even selectively, without requiring a CTI hook to the ACD.Â?

Â?Like many call centers today, making the right technology choice was critical to UpSource. After a careful analysis of the market, UpSource chose HigherGround because of our reliability, comprehensive solution and analysis capabilitiesÂ? stated Terry Ryan, President and CEO for HigherGround Inc. Â?We are delighted to have UpSource as a customer and partner. Both organizations are focused on delivering the highest quality possible. With our products in their portfolio, UpSource continues to deliver on that promise.Â?

UpSourceÂ?s selection was based on four criteria: functionality, reliability, ease of use and cost.

? Functionality. UpSource required voice and data recording for 100% of their calls, quality monitoring tools, essential reporting/analysis capabilities, the ability to partition information and a clear upgrade path.

? Reliability. System availability is critical to Upsource, so a system with redundancy and reliability was essential. Since UpSourceÂ?s ACD platform is configured for five 9Â?s reliability, the HigherGround call-recording platform had to meet that expectation. In addition, strong maintainability that allows both local IT staff and HigherGround to quickly diagnose and resolve problems is crucial. HigherGroundÂ?s alarming capability, with over 250 alarms that alert of potential problems, and the unique Â?IÂ?m Alive notification service that dials the companyÂ?s support center nightly to authenticate the operability of the system both provide additional reliability.

? Ease of Use. HigherGroundÂ?s solution was easy for management and supervisory staff to use. It has reporting flexibility without requiring customization, customized evaluation forms that are easy to create, quick retrieval of recordings, remote retrieval and remote monitoring. Also important was a system that does not require IT work for customization each time a manager or supervisor has a new or unique need.

? Cost. As a growing outsourcing company, UpSource was attracted to HigherGroundÂ?s ability to offer a complete call recording solution at a competitive price that met all its primary needs.

# # #

About UpSource

UpSource is a new, innovative provider of high quality outsourced services for business processes and customer service. UpSource partners with clients to ensure that performance reaches the highest possible level. UpSource tailors each program to meet the specific and unique business objectives of each customer – creating flexible solutions that move up the quality of service delivered. This service approach, UpSourcing, delivers extraordinary value because it is driven by the unique business requirements of each client. Every customer interaction is an opportunity -to retain customers, to gather information, develop loyalty, deepen brand identity, or cross or upsell.

UpSource helps companies maximize each and every opportunity. The company offers a rare combination of unequalled passion for service, the best technology and a highly educated, stable workforce delivered at an affordable cost. Together with our experienced management team, UpSource delivers results for customers in a wide range of industries. UpSource Inc is a privately held company headquartered in Cambridge Massachusetts with its North American Operations Center located in Cape Breton, Nova Scotia (www.upsource.ca).

About HigherGround Inc.

HigherGround ensures that its clients capitalize on every contact, every day. The companyÂ?s customer-interaction recording solutions and multi-dimensional analysis and reporting tools empower clients with the knowledge and insight needed to monitor and verify phone and data transactions, improve agent performance, optimize telecommunications resources and provide a comprehensive view of the contact centerÂ?s performance. HigherGroundÂ?s proven solutions provide imperative business intelligence for sound decision making and bottom line control for compliance monitoring, risk management and performance improvement.

HigherGroundÂ?s integrated call recording and telestatistics management software products are used by highly recognizable names such as American Red Cross, AOL Time Warner, Burlington Northern Santa Fe Railway, Charles Schwab & Co., Continental Airlines, EXXON, Los Angeles Times, Los Angeles Department of Water and Power, California State University (Hayward), Miller Brewing Company, Parkland Hospital, United States Air Force, UNOCAL and various municipalities and cities throughout North America.

For more information contact:

Terri A. Slater                         

Slater Public Relations Inc.                 

561.487.7037 818.591.3133

tslater@slaterpr.com

Gretchen Ryan                     

HigherGround Inc.

gryan@highergroundinc.com

Susan Cohen

UpSource

978.337.7601

susan.cohen@upsource.ca

Note to editors: HigherGround and IÂ?m Alive are trademarks of HigherGround Inc. All other trademarks or registered trademarks are the property of their respective owners.

# # #

Related Five9 Press Releases

— December 24, 2004

Celebrate New Years Eve 2004 at Haney Bingo Plex on December 31. Visit www.HaneyBingoPlex.com now for details.

Just 500 tickets are now being sold for the annual New Year’s Eve bingo extravaganza held every new years at the Haney Bingo Plex in downtown Maple Ridge, B.C., Canada. Previous new years parties have always sold out in advance so bingo players are well advised to buy their tickets now from the bingo hall’s BC Lotto Centre booth. (Bingo play is strictly limited to ticket-holders only on New Year’s eve).

The featured jackpot for this new year celebration is a “free bingo game” for $ 2,500 cash! Plus there is $ 2,500 Travel Voucher Game and another $ 2,500 in Gift Certifcates given away through the night! That means bingo players who purchase the new years $ 60.00 package will receive complete bingo cards for two full sessions of bingo (evening and late night). That package includes a 6-up Fast Five, 9-up Part One, 3-up Double Pay Part One, 9-up Part Two, 2 Connect Four Special cards, 2 Carryover bingo cards, 2 Travel Voucher Game cards, 2 Pick 8, 2 Ultimate Link Plus, 2 Odd/Even, 2 Bonanza, 1 Finders Keepers, 1 $ 2,500 Free Game card and 2 Late Link Plus bingo cards. Naturally, if that’s not enough, you can always buy more bingo cards that night. You can also win many other cash jackpots and super prizes (e.g. five $ 500 gift certificates for PetroCanada gas or Audio/Video electronics) being offered December 31.

Of course, it wouldn’t be a New Year’s Eve party without additional new years gifts, a mega snack pac and party favours included in the evening’s fun. It’s all yours for just $ 60.00 per person*!.

Don’t miss the Lower Mainland bingo event of 2004. Games start at 7:00 p.m. (tills open at 5:00 p.m.)

To get more details, download the free PDF flyer from www.HaneyBingoPlex.com outlining all the bingo cards you will receive for both bingo sessions on New Year’s Eve. Get ready to bring in 2005 new year with some alcohol-free bingo fun!

Bingo players must specify their seating preference in smoking or non-smoking sections when purchasing their New Year’s Eve packages. Seating will be assigned on a first-come-first-serve basis and strictly enforced according the colour-coded tickets held by smokers and non-smokers.

Blue Boy Hand-held bingo units and computer bingo Starship Terminals must be reserved at the time of ticket purchase, and will be available strictly on a first-come-first-serve basis in the appropriate specified smoking and nonsmoking sections.

Bingo players in past new years have attended the bingoplex new years eve parties from throughout the Lower Mainland, Fraser Valley and Greater Vancouver Regional District (GVRD) including the city and district of Vancouver, Burnaby, New Westminster, Surrey, Coquitlam, Port Moody, Maple Ridge, Pitt Meadows, Langley, Abbotsford and Mission, British Columbia (BC), Canada. Bingo players also come from cities, districts and counties in Washington State, United States of America (USA). Come play Bingo Canada on new year eve of 2005 at one of the biggest and best bingo halls in B.C. These happy new years packages are sanctioned by the BC Lottery Corporation (BCLC). Play NewYears2004!

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Related Five9 Press Releases

Hillsborough, CA — March 12, 2005

In the world of business process outsourcing, bigger is not necessarily better. Business Beanstalk is proving that keeping things small can be the best way to guarantee a higher standard of quality. Using the latest cost efficient communication technologies allows the firm to operate with lower over head and successfully tap a whole niche of corporate America that most big call centers cannot service.

Â?We can accommodate almost any client, with any budget, who needs help right away,Â? said Mike de Guzman, president and CEO of Business Beanstalk. This kind of flexibility is hard to find in the call center industry as most of the big outsourcing providers require their clients to commit to at least 50 seats and send management staff 3,000 miles across the globe to train agents. When he set up his call center operations last year, De Guzman realized that the formidable start-up commitment made the whole concept of BPO inaccessible to many small and medium scale enterprises in the US, hence his decision to focus on offering smaller plans to match more modest budgets.

While the call centers of India, the Philippines and even America fight for the business of the likes of Dell and SBC Yahoo, Business Beanstalk has been catering to a whole different demographic. A typical client would be an Termite inspection company in California who needs to call all real estate agents with a house-for-sale listing to expand their client base via appointment setting, or a gumball machine manufacturer in the U.S. who needs someone to cold call restaurants nationwide to ask if they would be interested in installing a vending machine in their premises.

Not all of Business BeanstalkÂ?s clients are of the Mom and Pop variety, however. Business Beanstalk has also been tapped for one-time sales and appointment setting blitzes or list clean-ups by Sprint PCS, Disney, Wella, and Mattel. They have also been doing customer satisfaction surveys and market research surveys for large national banks and market research companies.

Â?Our focus on flexibility also extends to the quality and adaptability of our marketing agents Â?said Jade de Guzman, vice president of Business Beanstalk. Â?We only have top-notch, university educated, sophisticated agents with extensive telemarketing experience, the gift of gab, and, of course, the ability to converse in Â?AmericanÂ? English. This really cuts down on the lead time when starting a new campaign.Â? Both De Guzmans are well-versed in the expectations of US companies, having both studied and worked in the US before setting up Business Beanstalk last year.

Jade de Guzman, a Computer Information Systems graduate from Bentley College in Waltham, Massachusetts, says she also wanted Business Beanstalk to have a distinct technological edge to help derive better value for its customers. It was one of the first Philippine call center to use the Five9 predictive dialer technology that automatically weeds out voice mail, busy tones and unanswered calls so that agents get triple the talk time of a caller on a manual phone. To always guarantee it will continue to stay ahead of the competition on the technological front, Business Beanstalk has hired a team of in-house programmers to tailor make software to suit the customerÂ?s specific reporting needs.

The attention to detail has paid off as Business Beanstalk has been growing exponentially in just one year of operations. Jade and Mike de Guzman are careful to keep the growth in check, however, choosing to focus on providing more value to the small client than a generic service to the big one.

About Business Beanstalk

Business Beanstalk (Doctor Dictate, Inc.) is a leading provider of contact center solutions for Small and Medium sized businesses. Business Beanstalk offers outbound appointment setting, telemarketing and telesales, as well as dedicated inbound customer support and order taking. Business Beanstalk provides high-performance, cost-effective marketing solutions for businesses of any size.

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Sacramento, CA — August 18, 2005

Wrap-N-Strap® � an adjustable rubber strap designed to neatly bundle electrical cords � represents a unique new solution to �power cord clutter.� An easy-to-use cord securing system, Wrap-N-Strap makes quick work of managing and storing power cords for everything from kitchen and personal care appliances, to computer peripherals, to air and water hoses, to extension cords, Christmas lights, hundreds of corded power tools and all of the electrical items people can�t seem to live without.

Â?Our society is constantly bombarded with electrical gadgets designed to make our lives easier and more convenient,Â? said John Joseph, President of Star Tech International who produces the product. Â?But, manufacturers have failed their customers by not providing a method to compactly store the cords on these items,Â? continued Joseph, better known as Â?JJ. Â?Tools with loose cords create Â?chaos!Â? Who hasnÂ?t experienced the frustration of reaching into the garage cabinet for a power drill only to find it ensnared in a wad of cords to other toolsÂ?or quickly trying to grab the blender for a batch of smoothies and finding the coffee bean grinder, hand mixer and waffle iron along for the ride?Â?

Enter Wrap-N-Strap: an inexpensive cord organizer that quickly and easily bundles power cords into compact coils. HereÂ?s how it works: the strap is attached to the plug end of the electrical cord using the plastic button. The user bundles or coils the electrical cord, stretches the rubber strap around the bundle and secures it again to the plastic button. The operation takes only seconds, yet ends the inconvenience of tangled, unmanageable cords for a lifetime. Its most unique and useful feature, according to Joseph and dozens of customers, is that, unlike plastic twist ties or other cord wraps, the Wrap-N-Strap Â?stays attached to the cordÂ?, eliminating the risk of losing or misplacing it and enabling customers to use it over and over again.

With the increasingly widespread use of laptops, the Wrap-N-Strap provides a quick, compact storage solution for external power supply cords in the limited space of laptop carrier bags. Wrap-N-StrapÂ?s benefits also extend into the office environment, bundling office and computer equipment cords to make it an ideal space-saver for any business. A recent corporate customer purchased 100 – 12Â? and 100 – 9Â? Wrap-N-Straps to organize and manage the office power cords and Ethernet wiring cables, saying Â?The Wrap-N-Strap works greatÂ?itÂ?s fast and easy to, use, and itÂ?s already freed-up a lot of extra storage space, which is always at a premium around any office.Â?

Star Tech experienced tremendous early success with the Wrap-N-Strap at two major conventions, beginning with the International Quilt Market in Houston Â? where the product was first introduced Â? selling more than 400 bags in three days. Storeowners loved the product, while customers found that they could easily wrap and store glue guns, heat guns, steam irons and sewing machine cords. At the Annual Machinery show in Sacramento, Star Tech sold more than 200 bags in two days. Â?To our surprise, many of the machinery customers owned RVs and were ecstatic to find the 18Â? strap would keep their water supply hoses in a neat compact coil,Â? said Joseph.

The Wrap-N-Strap is offered in three sizes to solve any cord problem: 9-inch (yellow/black & white), 12-inch and 18-inch models (yellow/black). The product features an MSRP of $ 7.99 for a package of five 9Â? straps and $ 9.99 for (5) 12Â? straps or (3) 18Â? straps. Â?For a small price, you can tame power cords for good and conquer the cord clutter in kitchen and garage cabinets, easily storing items until the next time they are needed.Â? said Joseph. Wrap-N-Strap is now distributed nationally by Checkers, United Notions, Quilters Resource, Keepsake Quilting, and retailers such as the CB tool Group, Quilt In A Day, and the Clotilde catalog.

Wrap-N-Strap is patented and manufactured by Star Tech International, LLC, a Sacramento-based company specializing in products that simplify daily living. Founded by John Joseph in 1982, the company also manufacturers Â?Match Makers,Â? a tactual marking system for the visually impaired (color blind to total blindness) to identify clothing, food items and personal care products without the need to read Braille. Star Tech is associated with Paula Jean Creations, a sister company producing time- and finger-saving quilting products including the Kwik Klip, bearing the official recognition of a Â?must have tool for quilters,Â? and QuilterÂ?s Delight Safety Pin Grip Covers. Both products are featured on the PBS show Â?Quilt In a DayÂ? hosted and personally endorsed by the famous quilter and author, Eleanor Burns. More information is available from http://www.startech-intl.com/.

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— February 3, 2003

Hello!

Please let us introduce ourselves. Our names are Adam Rossmann and Matt Toporski and we are from Lutheran Church of the Resurrection in Racine, Wisconsin. We are working on a service project and we hope that your company may be able to help us.

Our project is called “Project Jason” and we are working with Children’s Hospital of Wisconsin. The name of our project was chosen after an older teenager who is being treated for a very aggressive form of cancer, which is resulting in him having to have a transplant. We are trying to secure laptop computers for kids like Jason who are having transplants. Transplant patients require complete isolation for anywhere from 30 days on up, depending on the progression of their health. These kids are literally cut off from the world for a period of time. Laptops would open up that world for them. These kids would be able to communicate with friends and family through the use of e-mail, and to also correspond with their schools and teachers to get homework assignments so that they can continue their education aided by the in-house teachers at Children’s Hospital of Wisconsin. They could also get on the Internet to do research or to just simply play a game.

We are looking for donations of used laptops or financial donation to help purchase a laptop for these children. We are asking for laptops because they must be mobile. Maybe your company is upgrading and would like to donate your old ones to a good cause. Please consider this donation and remember that it will make a huge difference in the life of a child battling for his or her own life. Laptops must be in good working condition and must include a modem.

The donated laptops will be checked over by a volunteer technician, cleaned up, and sterilized. The Social Workers, and Child Life Specialist at Children’s Hospital of Wisconsin will help decide who may need one of these computers. We want to make sure that they go to kids that may not otherwise be able to get a computer. If you have any questions regarding this donation, you may contact our Youth Director, Dori Rossmann at 262-605-1546. Please leave a message, and she will return your telephone call. Any laptop or financial donations should be sent to:

Lutheran Church of the Resurrection

Attn: Dori Rossmann

322 Ohio Street

Racine, WI 53405

Please seriously consider helping us, as your generosity will truly be appreciated. Receipts for your donations will be sent upon request.

Thank you,

Adam Rossmann and Matt Toporski

TelcoBridges’ TMedia TMG3200 Wins Internet Telephony Magazine’s 2008 Product-of-the-Year Award

TelcoBridges Logo

Montreal, Canada (Vocus) January 13, 2009 –-

TelcoBridges™ Inc., the preferred hardware and software supplier for telecom system integrators and solution developers, today announced that Technology Marketing Corporation’s Internet Telephony Magazine has named TelcoBridges’ TmediaTM TMG3200TM a recipient of its 2008 “Product-of-the-Year” Award. This represents the sixth overall industry award that TelcoBridges’ Tmedia product family has garnered since its introduction.

TelcoBridges’ Tmedia TMG3200 is the highest-density media gateway platform on the market, featuring up to: 2,048 universal VoIP channels; 64 T1/E1s; three DS3s; or one OC3/STM-1ports in a single 1U enclosure. This “ready-to-deploy” platform requires minimal configuration, and helps system integrators and solution developers build and deploy solutions quickly and cost-effectively. Providing flexible support for SIP, SS7, ISDN signaling, and all associated media, the TMG3200 can route and bridge any call, from any network, to any other network in a seamless fashion, while generating the call detail records needed for billing.

Beyond density and flexibility, TelcoBridges’ Tmedia family is also setting new standards for performance, by bringing carrier-grade, “five 9s” reliability to the media gateway market. The Tmedia family features redundant power supplies, is field-upgradable, with in-service software upgrades, and it includes HA-software that detects, isolates, and addresses faults by switching over to standby components in an automatic fashion. And with all of these performance breakthroughs, Tmedia remains – by a wide margin – the most power efficient media gateway on the market, requiring less than 0.06 watts of power per channel, which represents a 30% to 80% power savings over competitive media gateway offerings.    

“With some of the largest and most sophisticated phone systems in the world running on our platform in more than 45 countries, our customers turn to TelcoBridges because we provide the performance, the flexibility and the reliability they need,” said Gaetan Campeau, President and CEO of TelcoBridges. “We’re proud of the numerous awards we’ve won, and of the performance benchmarks we’ve set – and we’re now looking forward in the year ahead to showing system integrators and solution providers just how competitive Tmedia is in the media gateway market.”

“TelcoBridges is well-known for a strong commitment to quality and excellence, and their technology effectively addresses real needs in the marketplace,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY Magazine. “As a result, we’re proud to once again honor TelcoBridges with a Product of the Year Award.”

To learn more about the Tmedia family of media gateway products, join TelcoBridges for a webinar on January 27th at 2:00 EST, or visit TelcoBridges at ITEXPO next month in Miami, in booth #915. Anyone interested in attending the webinar or in getting free passes to ITEXPO, can do so by visiting http://www.TelcoBridges.com.

About TelcoBridges:

TelcoBridges is clearly defining the future of communications technologies. By supplying the industry’s best telecom platform, TelcoBridges is helping telecom developers and integrators of VoIP and TDM solutions realize their bright ideas. TelcoBridges’ customers develop and deploy carrier-grade telecom solutions for some of the world’s largest operators in over 45 countries. These solutions include: mobile value-added services, location-based services, video calling applications, network monitoring, media gateways, switching, IVR, unified communications solutions, and more. For additional information, please visit http://www.TelcoBridges.com

About TMC:

Technology Marketing Corporation (TMC) is an integrated global media company helping clients build communities in print, in person and online. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries – read by two-to-three million unique visitors each month worldwide, according to Webtrends. TMC also produces ITEXPO, which is the world’s leading communications conference and expo. For more information about TMC, visit http://www.tmcnet.com

Contact Information:

Media Inquiries

Todd Keefe

For Immediate Release PR

617-262-1968 x 101

todd@firpr.com

Corporate Inquiries

Danny P. Blouin

TelcoBridges

450 655 8993 ext 129

dpblouin@telcobridges.com

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More Five9 Press Releases

San Jose — June 1, 2010

Continuent, Inc., a leading provider of integrated solutions for continuous data availability, advanced database replication, integrated data management services and database performance scalability, today announced Continuent Tungsten solution to support PostgreSQL 9 with added capabilities to support advanced hot standby and streaming replication features.

Continuent Tungsten creates advanced data services that harness the power of multiple separate PostgreSQL databases to create highly available data services that offer the ease-of-management and processing throughput necessary to scale modern data-driven businesses economically and efficiently.

“PostgreSQL 9 is a big step forward in server capabilities thanks to hot standby and streaming replication,” says Robert Hodges, CTO at Continuent. “Tungsten integrates the new features into robust, easy-to-manage database clusters that bring significant up-time and performance improvements to end users.”

Tungsten for PostgreSQL highlights:

    Tungsten adds advanced SQL routing and management to existing point-in-time-recover/warm standby, as well as PostgreSQL 9 log streaming and hot standby capabilities. Set-up details are handled automatically as part of cluster configuration, sparing users an often-complex configuration path.
    Tungsten’s single management interface helps eliminate application downtime due to database failures or scheduled database maintenance. Tungsten integrated management offers a simple interface with built-in, automatic failover and simple procedures for on-line maintenance that works identically across different versions of PostgreSQL.
    Tungsten routes application SQL requests to appropriate databases, minimizing or entirely eliminating application changes necessary to use multiple copies of data effectively and efficiently. Tungsten provides multiple options for load-balancing SQL traffic across servers to ensure efficient usage of all available hardware resources.
    Tungsten conveniently integrates with existing customer applications for database backup and restore as well as monitoring to provide an overall solution that protects data and provides users the comfort of knowing that databases are up and running.
    Tungsten provides easy-to-understand diagnostics and status of database copies that show cluster status in a single glance. Administrators can quickly spot failures and dig deeper to find solutions.

Continuent Tungsten for PostgreSQL builds on the rock-solid reliability of PostgreSQL as well as advanced replication capabilities arriving with PostgreSQL 9. Tungsten clusters allow a wide range of businesses to scale data processing efficiently and economically on PostgreSQL.

Continuent Tungsten has rapidly become the open source database users’ the choice for their high availability and scaling needs. Companies that already trust Continuent Tungsten, include Aetherquest, AstraZeneca (UK), Bridgepoint Education, Church Community Builder, Five9, oodrive (France), Thomson-Reuters, University of Groningen (Netherlands) and Vantrix. Continuent also has a very vibrant open source community.

For more information on Continuent Tungsten solution, visit http://www.continuent.com.

About Continuent

Continuent, the leading provider of data availability and database cluster management solutions offers database high availability and incremental performance scaling using commodity hardware and databases. We provide continuous uptime so you can deliver business critical database applications with high data availability and accessibility. We also offer support, training and consulting services to our customers worldwide.

Continuent’s Tungsten provides a unique collection of solutions for database replication and cluster management. Tungsten’s core components are 100% open source. Tungsten is operating system independent and supports open source databases including PostgreSQL, EnterpriseDB™, MySQL® and MariaDB. For more information about Continuent and our products, visit www.continuent.com.

Press Contacts

pr(at)continuent(dot)com

EnterpriseDB is a trademark of EnterpriseDB Corporation. MySQL is a registered trademark of Oracle Corporation in the United States and other countries. Other products mentioned may be trademarks of their respective corporations

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www.myspace.com !! Crank Dat Druid Boy Druid song (Chorus) Druid Boy up in this Hoe, Watch me switch forms, watch me go. Watch me switch to Boomkin form and SUPERSPAM that hoe. (Verse by DruidBoy ChickenWing) Druid boy up in this hoe Mana up, I’m ’bout to blow Resto, Balance, Feral, I can do It all cause I’m a pro. When I switch to moonkin tho’, Someone gon’ get hurt for sho’. Super spam that hoe Then watch them haters fall down to the flo’. If you try to jump me I’m a Switch to travel form and roll. When you think I’m gone I’m prowlin’ Back in cat form layin’ low. This is how I do it Every day and I will never stop. ‘Locks and Mages mad at me, ‘Cause I got me some clothie drops. (Chorus) Druid Boy up in this Hoe, Watch me switch forms, watch me go. Watch me switch to Boomkin form and SUPERSPAM that hoe. (Verse by DruidBoy Demineon) Imma beast im furious dont get to curious coming in my face and ill have yea ass delirious ill seriously dominate ya make ya teammates replace ya yeah i seid im thee Enialata they call me thee Erasa run from me and ill chasya’ give yea ass a tasta what gettin ownT really means Own foe’s dont tryda test me always on top when ipvp when you see the moonfire beam and your healths no longer green your headed to the graveyard curtasy of me ill leave ya steamin see that light keeps beamin see you u got that priest but you an’t even gone need’em stop dreamin watch the moonfire keep reaptin (moonfire sfx x3) see you can’t catch up but u can get a …

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DFive9 with Aneurysm, you can find out more about them on www.myspace.com And becouse lots of people have been asking for it here it is just to save you some trouble; www.mediafire.com Artist – DFive9 Album – Measured And Wasted Lyrics – Aneurysm This is my very own disease Wake up drenched in fear Pounding of my brain Might explode in time This cold chill makes me tremble Could this be my life or Is he just teasing me Cannot close my eyes Will the Reaper be waiting This my own disease Burn it at both ends What can I expect Twisted from the stress Validating these voices This my very own disease Be that as it may Take it for granted And abuse ourselves and still I am constantly fractured As I sit here fading Truth to fantasy Keeps the days replacing My denial for comfort This is my very own disease Caused by my neglect This breakdown comes full circle Lost in my regret Now don’t be surprised when I tell myself I told you so Just give my fear a name Bent, cracked, numb, fucked, slave Dreams that leave a stain Can’t escape such impressions This is my very own disease I told you so