Virtual Call Center

TeleKnowledge and Transact Group Join Forces to Offer End-to-End Online Billing and Automated Credit and Debit Payment Solution

— April 20, 2002

FRAMINGHAM, Mass. Â? 17 April, 2002 Â? TeleKnowledge, a leading provider of advanced monetization software solutions for online commercial content providers, and the Transact Group, the UKÂ?s leading secure online payment solutions provider, today announced partnership that will include commercial and marketing activities. The companies have integrated TeleKnowledgeÂ?s Total-e ContentÂ? monetization application and the Transact GroupÂ?s NetBanx payment processing solution, to create an end-to-end online billing and transaction management solution that enables digital content and new media service providers to quickly launch and generate revenue from subscription and on-demand services.

TeleKnowledgeÂ?s Total-e Content is a comprehensive content monetization application designed to enable content owners, aggregators and distributors to define, track and manage all of their content-based revenue streams. Total-e Content allows media and entertainment companies, content portals and other online service providers to quickly and easily monetize all forms of digital content, both directly to subscribers as well as through channel and syndication partnerships. The NetBanx payment processing solution seamlessly integrates with Total-e Content from both operator and consumer perspectives and provides businesses with the added benefit of taking payment online at low cost. NetBanx processes card transactions in seconds and cardholder accounts are directly debited.

As the Internet brings businesses ever more lucrative opportunities to trade online, there is a growing need for full-featured payment solutions. By working together, TeleKnowledge and the Transact Group are able to offer a joint solution rich in functionality, which simplifies payment operations and gives customers a wide range of payment options. The TeleKnowledge and NetBanx integrated solution enables online content and new media providers to quickly and cost-efficiently bill and process payment for new revenue streams.

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Â?To benefit from the revenue-generating potential of the Internet, digital content and new media providers need to monetize their offerings through the introduction of subscription and per-use fees,Â? said Yoav Tzruya, TeleKnowledge vice president of marketing and business development. Â?Integrating Total-e ContentÂ?s subscriber management and billing features with the NetBanx online credit and debit payment system gives providers the tools needed to develop and deliver the billable servicesÂ? quickly and cost-effectively.Â?

Â?Through our partnership with TeleKnowledge, we can assist commercial content providers, not only with assurance that their billing and payment processing applications will operate efficiently, securely and accurately, but will be also seamless to their customers,Â? said Howard Elsey, sales and marketing manager of NetBanx. Â?The integrated NetBanx and TeleKnowledge solution streamlines the billing and transaction management processes so online content providers have the tools they need to bridge the digital divide Â? from cost to profit.Â?

About NetBanx and Transact MultiPay

Formed in 1996 NetBanx is the most established online credit and debit payment system in the UK and processes credit and debit card transactions for thousands of merchants. NetBanx is now part of the MultiPay division supporting web traders to maximize revenue opportunity in the digital environment as they develop business across multiple channels. Payment from mobile and fixed phone lines, pre-paid cards, smart cards, digital currencies and more, feature in Transact MultiPay.

About the Transact Group

From 1986 the Transact Group has reported consistent success in the digital world, centered around two key elements. Through the provision of immersive content and by facilitating payment the Transact Group has taken organizations from online cost, to profit. The Group operates as two divisions: Transact TeleTech for content and Transact MultiPay for payment.

Transact Group is privately held organisation that operates from seven offices world-wide with headquarters in Cambridge, UK. For more information, please email info@transactgroup.net.

About TeleKnowledge

TeleKnowledge is a leading provider of advanced content monetization software solutions. The companyÂ?s Total?e Content application is an out-of-the-box content monetization and revenue management solution supporting subscriber management, branded service offerings, billing and partner revenue settlement. TeleKnowledge solutions are installed at numerous companies worldwide, including digital media, e?commerce and online content providers and communications providers of next-generation services over broadband/IP, cable, DSL and wireless networks.

Incorporated in April 1997, TeleKnowledge is headquartered in Framingham, Massachusetts and has international offices in the United Kingdom, Germany, Italy and Israel. TeleKnowledge is a privately held firm. Investors include 3i, Merrill Lynch Ventures, DRW Venture Partners, Siemens Mustang Ventures, and Jerusalem Venture Partners. For more information on TeleKnowledge, visit http://www.teleknowledge.com

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Finding Best Opportunities to Improve Online Retail’s Bottom Line is Subject of Monetate Roundtable

Monetate Produces Lift

Philadelphia, PA — April 21, 2009

Companies in the business of selling things online already know it’s possible to improve the bottom line by using segmented, targeted marketing and promotions on the ecommerce site, but which segments to target? That’s the question Monetate will be answering for participants in its May 6 roundtable hosted by Shop.org’s Online Marketing Workshop in Scottsdale, Arizona (May 4-6, 2009).

Led by Monetate co-founder and CEO, David Brussin, the roundtable is titled: “Map Your Path to Online Optimization: A whole new way to reach your goals.”

“We’ll be talking about a new way of looking at data to prioritize the biggest opportunities for improving the bottom line, through segmented, targeted marketing and promotions that provide personalization on the ecommerce site,” says Brussin, adding “If you’re already doing segmented, targeted marketing on your ecommerce site today, this talk will give you new tools to find the most valuable things to work on.”

“If you’re not doing segmented, targeted marketing on your ecommerce site right now,” says David Bookspan, co-founder and CRO of Monetate, “This talk will help you measure what lift personalization could bring to your specific business, as well as give you a customized plan of attack. We’ll show you how we do this analysis, and teach you how to do it yourself with the tools and data you already have.”

Adds Bookspan, “When Shop.org asked us to put forward a roundtable proposal addressing online optimization for Internet retailers, merchandisers and marketers, we immediately proposed sharing these practical revenue boosting techniques that we’ve developed. We’re delighted that our proposal was selected.”

Held at the Camelback Inn, a JW Marriott Resort in Scottsdale, Arizona, on May 6, the Monetate roundtable is part of the National Retail Federation’s Shop.org Online Marketing Workshop, which runs from May 4 through May 6. The theme of this year’s workshop is Optimizing Your Online Business.

About Monetate:

Monetate is a full-service, post-click marketing solution for ecommerce web sites. Online retailers using Monetate for personalization have achieved positive ROI in days, sometimes hours. Monetate campaigns improve conversion rates, average order value, and bottom line revenue. Monetate’s Software as a Service (SaaS) tracks the characteristics and behaviors of visitors to the ecommerce site across over 50 dimensions using ShadowCRM (TM). Monetate’s own Personalization Experts then analyze site performance using SalesMap(TM) technology and serve up personalized messaging and promotions that target under-performing segments. Monetate can do this on any page of the ecommerce site, from landing page to shopping cart, using client creatives and/or dynamic text. All of this, plus automated testing and analytics, together with catalog and back-end integration, is done without any coding or changes to the ecommerce web site beyond a single line of JavaScript. “With Monetate personalization on your site, you can be sure you’re targeting the right message or promotion to the right shopper at the right time.”

Media Contact: Stephen Cobb

Monetate Post-click Evangelist

904-377-5528

Source: Monetate, Inc.

100 Four Falls Corporate Center, Suite 104

Conshohocken, PA 19428

Phone: 484-323-6313

Fax: 484-323-6311

Web: http://www.monetate.com

Blog: http://www.monetate.com/blog

Twitter: @monetate

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Attachments

©Copyright 1997-

, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Related Monet Software Press Releases

Pompano, Florida — January 29, 2010

Promero, a member of the Oracle Partner Network, announced today that it won Best Contact Center Solution award at the recent ITEXPO 2010 East conference in Miami, Florida. ITEXPO East took place at the Miami Beach Convention Center during January 20-22, 2010.

“We were very pleased to participate at ITEXPO East 2010 and showcase Oracle Contact Center Anywhere call center software,” stated Gregg Troyanowski, president of Promero. “Winning the Best Contact Center Solution award during this prestigious conference validates that Oracle Contact Center Anywhere is a world-class call center software meeting the needs of SMB as well as enterprise clients.”

“This week in Miami we’ve set new standards at ITEXPO in terms of attendee traffic, exhibitor news, and overall quality for the show, and we feel the best-of-show winners had to work even harder to stand out from our field of exhibitors,” said Rich Tehrani, CEO and group editor-in-chief of TMC. “All of the companies that participated in ITEXPO have helped to make this our best show ever.”

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include:

Multimedia ACD – Skills Based Routing
Interactive Voice Recognition – IVR
Blended Inbound/Outbound – Predictive Dialing
100% Call Recording – Remote Call Monitoring
Computer Telephone Integration CTI Screen Pops
Multi-Site/Multi–Tenancy
VOIP [H323 and SIP] or PSTN enabled
Flexible Deployment Options – Cloud (Saas) or On-Premise
Easy Integration
Workforce Management
CRM
Call Scripting
About TMC:

Technology Marketing Corporation (TMC) publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN magazines. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 3,500 most visited Web sites in the world by Quantcast, an independent Web traffic ranking site, TMCnet serves an average of two million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO (ITEXPO), and 4GWE Conference (in conjunction with Crossfire Media). For more information about TMC, visit www.tmcnet.com.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit http://www.oracle.com/us/partnerships/index.html – http://solutions.oracle.com/partners/promero

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, Monet Software Partner and Authorized Reseller of Monet WFM, Informavores Software Partner and Authorized Reseller of Informavores FireFly Call Script Builder, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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NEW YORK — November 16, 2007

“OnOpenSource podcasts harness the power and flexibility of the digital medium to connect audiences directly to the most authoritative experts in the Open Source community for a truly on-demand learning experience,” said Eric Garulay, Digital Marketing Manager and OnPodcast Network Executive Producer.

OnOpenSource podcasts are available at Informit.com and iTunes.com.

About the OnPodcast Network

The Pearson OnPodcast Network (www.informit.com/podcasts) is comprised of weekly interviews with the most respected Information Technology professionals and best-selling authors in the industry, hosted by Ted Neward, well-known software architect and book author. The Network includes six channels representing Pearson Education’s core technology publishing areas.

— OnSecurity

— OnSoftware

— OnMicrosoft

— OnNetworking

— OnOpenSource

— OnTechLife

— Users can subscribe to any or all podcasts via RSS feed. (http://www.informit.com/rss/index.aspx)

About Pearson Education

Educating 100 million people worldwide, Pearson Education (www.pearsoned.com) is the global leader in educational and professional publishing, providing scientifically research-based print and digital programs to help people of all ages learn at their own pace, in their own way. Professionals, leaders, academics, experts, and consultants draft the books and online resources that help develop today’s and tomorrow’s business leaders. Top technology companies who have chosen Pearson Education as their publishing partner include IBM, Symantec, Cisco, Adobe, and Macromedia. The company is home to such renowned publishing and information portal brands as Informit.com, IBM Press (www.ibmpressbooks.com), Prentice Hall Professional (www.prenhallprofessional.com), Addison-Wesley Professional (www.awprofessional.com), Peachpit Press (www.peachpit.com), Cisco Press (www.ciscopress.com), Sams Publishing (www.samspublishing.com), and Que Publishing (www.quepublishing.com). Pearson Education is part of Pearson (NYSE:PSO), the international media company. In addition to Pearson Education, Pearson’s primary operations include the Financial Times Group and the Penguin Group.

About InformIT

InformIT (www.informit.com) is the online publishing arm of Pearson Technology Group, the world’s largest provider of professional reference content on operating systems, networking, programming, certification, web development and design, information technology, and engineering. InformIT offers authoritative, accurate content written by the experts in the field from leading technology publishers, including Prentice Hall Professional (www.prenhallprofessional.com), Addison-Wesley Professional (www.awprofessional.com), Peachpit Press (www.peachpit.com), Cisco Press (www.ciscopress.com), Que Publishing (www.quepublishing.com), and InformIT (www.informit.com) — names technology professionals and home and office computing users trust.

Technorati Keywords:

Open Source, web development, podcast, video, IT, itunes, software freedom, open source monetization, software, Microsoft, opensource, SUN

— August 1, 2008

For every business seeking to benefit from on-line presence, obtaining quality, targeted traffic and driving it to the website is a cornerstone of every on-line marketing strategy. One of the most important parameters is the campaign’s reach, or the amount of unique visitors embraced by the network of traffic sources. With larger audience, not only the company’s message is delivered to more people, but it’s easier to target a specific demographic group within a broader range of potentially interested people.

Constantly expanding its infrastructure of traffic-rich sites, Gathi (http://www.gathi.com) now offers its advertisers to spread their message among the 10-million audience members now accumulated in its network. Both traffic quantity and quality are guaranteed to be suitable for any kind of advertising campaign with Gathi’s expanded reach and advanced traffic control procedures and filters. Such dramatic growth of visitor base since the company’s start is the indication of Gathi’s rapid development, which means that presently a network of 10-million unique visitors will keep growing in the future.

Gathi (http://www.gathi.com) has proved to be one of the most rapidly growing on-line companies with already vast experience in on-line advertising. Gathi offers a wide range of advertising services of highest quality. Professional co-operation with business partners that is based on trust and respect makes Gathi a trustworthy network where customers can promote their on-line advertising project with absolute confidence in success. The company uses advanced traffic monetizing software that allows simplifying and unifying the management of Gathi on-line services. The cutting-edge technology makes it possible to optimize traffic and bring target visitors to customers web pages in the most efficient way.

In addition to professional and innovative approach to business, Gathi also devotes much energy to the customer support that is available 24/7. With individual approach to each customer, Gathi has achieved internationally recognized standards of excellence and popularity.

Find out more about Gathi and smart on-line advertising solutions it delivers by visiting the network’s official site at http://www.gathi.com. Become a Gathi advertiser right now to benefit from powerful, flexible and affordable on-line advertising solutions within a growing network reaching over 10 million unique visitors per day.

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Yonkly.com Announces Acclaimed Micro Blogging Platform Now Available as Standalone Solution

Yonkly Standalone Edition

Arlington, VA — August 11, 2009

If social networking is the big man on campus when it comes to popular sites on the internet, then micro blogging is his stunningly beautiful girlfriend. Micro blogging, the dissemination of short messages to a targeted group of recipients is most famously represented online by Twitter.com. While Twitter makes a great tool to share and receive information with and from friends online, Yonkly.com has just announced the release of their own enterprise micro blogging solution that can be purchased for a flat fee and used internally as a way to improve communications. It is Twitter-in-a-box.

“Micro blogging is something that has proven to be an incredibly effective communication and collaboration tool, our goal was to take the widely praised Yonkly platform and offer it as a one-time purchase to individuals and businesses that want to improve their internal communications. In other words, we offer a Twitter like solution for your own servers,” explains Yonkly Founder Emad Ibrahim.

With this innovative collaboration tool titled Yonkly Standalone Edition users can post messages to other members in real time, conversations are threaded for easy follow up discussions, pictures are effortlessly integrated into the sharing tools, and users are given their own unique accounts. For those that want to streamline communication within an organization the Yonkly Standalone Edition is the perfect tool. Further users can customize the look of the software with a variety of skins, and even monetize the software with subscription tools that are built in to the program.

“When I created Yonkly I wanted to give people more than just an online tool that was useful to them, I wanted people to be able to purchase the software one time, pay no further fees, allow them to customize it to their specific needs, and host it on their own server. Imagine if more businesses were able to communicate like one does on Twitter? So much more would get done each day. We took Twitter, added more advanced features and controls and packaged it into a single application that will run on your servers. Your data and communication is as private as you want to make it,” says Emad Ibrahim.

In addition to the enterprise standalone solution Yonkly has a robust affiliate program and is used by over 3,500 existing networks. Recently Microsoft purchased the software for use with one of their internal groups.

“If you want to improve communication internally, create a niche network that is as high tech as it is easy to use, the Yonkly Standalone Edition is your absolute best bet,” says Emad Ibrahim in regards to his powerful standalone micro blogging platform that is now available for purchase.

For more information on the company and its Standalone Edition visit http://yonkly.com.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

More Monet Software Press Releases

Adirondack, NY — August 15, 2009

Gathi, a leading provider of advanced online advertising solutions recently announced the launch of a new large section thoroughly devoted to the entertainment industry. Existing customers are also now able to allocate a portion of their advertising budget targeting the large gaming industry.

“Research has shown that more and more people are entering the entertainment industry. Cinematography has become an essential part of contemporary culture. Furthermore, going to the New York, NY — August 13, 2009 cinema on weekends is becomming a worldwide tradition. As a result, many blockbuster movies earn more than the annual budgets of some developing countries,” said Richard Tove, the representative of Gathi.

To take advantage of this tendency, Gathi is extending their entertainment section to include a series of websites focused on the movie industry, Hollywood celebrities and Hollywood rumors. As one of the leading online advertising agencies, Gathi offers advertisers exposure to the millions of Internet users who are attracted to the recently added websites.

The new websites in the Gathi ads network were designed to help movie-goers with making the right choice on movie night by providing them with the latest film news, reviews and trailers for upcoming movies. Colorfully illustrated articles draw millions of movie fans to the latest events and occasions on the Dream Factory. Visitors are provided with easy access to a wide range of media entertainment — including movie reviews and blogs with box office reports.

Movie sections contain the most detailed information of released and upcoming films including the cast, filming locations and links to fan sites. Moreover, some websites feature weekly competitions to entertain movie-goers and keep them involved in the latest events.

DVD sections are also presented at the majority of the movie-oriented websites working with Gathi. These are favored by in-home entertainment seekers who would prefer spending evenings watching movies from the comfort of their homes. The new sections feature large collections of older releases as well as the latest arrivals.

Gathi decided to include these movie websites into their repertoire because the entertainment industry typically attracts a younger to middle-aged demographic, who are very adept online and are used to receiving online advertisements. This makes advertising on movie-oriented websites a profitable option for their customers.

About Gathi: Gathi Advertising Network (http://gathi.com) is an online advertising agency that employs advanced traffic monetization software to successfully optimize traffic and bring targeted visitors to client’s web pages. The company focuses on customer service — offering 24/7 support. Gathi’s technical services focus on problem prevention, not just problem resolution.

Media Contact:

Richard Tove

c/o CPH Lergravsvej 53, Copenhagen S 2300, Denmark

+45 657 41 475

Keywords: advertising, online advertising, advertising agencies

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Workforce management software gives call centers powerful tools to manage their most important assets: their agents. Since staffing can be one of the most complex challenges of managing a call center effectively, a comprehensive workforce management software solution is needed to:

Strike the delicate balance with staffing and service levels
Improve productivity and efficiency
Cut costs while providing excellent customer service

Workforce Management Software: Forecasting and Scheduling:

Workforce management software allows you to quickly and easily reduce the headaches caused by forecasting. It enables you to analyze agent work and call history data from ACD systems and calculate accurate forecasts for agent requirements, average handle time, future call volume, and other factors.

Run these forecasts with the workforce management software for any interval of the day based on the call center’s service level goals. Then use the forecasts to precisely determine how many agents you need for each interval based on the predicted call volume.

Accurate forecasts enable you to:

Establish trends so you can be proactive and make better decisions
Create optimized schedules for every agent to decrease downtime and improve productivity
Balance agent requirements, costs, service levels, and proper planning to streamline both your day-to-day and long-term staffing needs

Workforce Management Software: Turbo-Charge Your Call Center:

Workforce management software can transform your call center into a profit center. Some of the benefits include:

Eliminating the inefficient, manual workforce management approach that costs time and money. Workforce management software dramatically improves the center’s performance by automating the entire tedious process of employee scheduling and forecasting call volumes.
Improving productivity by ensuring the right staff with the right skill levels are always in the right place.
Reducing the time it takes for supervisors to review agents’ scheduling exceptions. Workforce management software gives supervisors more time to focus on more important things like monitoring performance and training agents.
Using historical data to minimize agents’ conflicting schedules, make informed staffing decisions, and improve agent morale.
Easily managing staff across multiple locations—whether 100 miles away or on the other side of the world. Automated workforce management software reduces the amount of time spent trying to manually determine which agent skill sets are the best fit for a client, regardless of the time zone.
Increasing customer service levels, improving performance, streamlining time-consuming administrative tasks, and reducing costs in all areas of the call center.

Workforce Management Software: Ask the Experts:

Want to streamline your call center staffing, cut costs, and improve service levels? Start today and learn more by contacting the premier provider of workforce management software solutions. Just call 310.207.6800 or email info@monetsoftware.com. Visit Monet Software online at www.MonetSoftware.com.

Gone are those days when you had to spreadsheets to record all your call center agents. It’s time to improve upon the schedule adherence, customer service, operating costs and reduce shrinkage. Monet software brings you a unique option to improve upon your call center scheduling through a webinar to be featured on Webnesday February 24, 2010. “Seven Tips for More effective Call Center scheduling” is what the presenters have named this first ever event. If at all you feel to have some of the useful tips to improve upon your call center scheduling skills, then make way and be a part of this free webinar to be held on February 24 from 11 am to 12 noon ET. Perhaps, it’s high time for the companies to think and switch to the web based workforce management solution. As the current scenario suggests, more and more companies are found to be adopting some of these powerful web based solutions for ensuring these modern forecasting capabilities. Using of the web based systems stand inexpensive and quick in all respect. With its use, call centre managers will be in a position to forecast the total number of agents to be required for any shift. The main advantage of having web based system is that it offers high degree of correctness as when used. To sustain the effectiveness of the workforce management software, you require planning out on how you will be implementing this software within your operational structure. However, if you still feel that you need more tips on how you can pick up call center scheduling then regardless to what you’re using, whether it’s WFM software or any other, make sure to look into the upcoming webinar presented to you by Monet Software. About Monet Software The Monet software is known to be a management solutions vendor. The service provider has decider upon to present a free webinar to offer 7 helpful tips on how to advance the scheduling results to a great extent. The Event Details The event is planned to feature on February 24, 2010 from (11 am to 12 noon ET) and 8 to 9 am. At the event, Chuck Ciarlo who is considered one of the experts on call center operations will be revealing 7 tips so as to improve the scheduling results. Chuck Ciarlo will be explaining all 7 tips and the attendees will be able to learn ways to simplify the call center scheduling and forecasting thereby improving upon the levels of service and reduced costs. More specifically, the attendees will learn the ways to implement on how to monitor the tips as a part of the scheduling process. Additionally, attendees will also know how the software based workforce management of Monet can help in automating these processes. The webinar on “Seven Tips for Morw Effective Call Center Scheduling” aims at simplifying the call center scheduling and forecasting. With such tips, you will be able to improve upon the service levels thereby reducing costs to the minimum.

Related Monet Software Articles

Pompano, FL — December 30, 2009

Promero, a member of the Oracle Partner Network, announced today it will offer a free 30 day pilot for Oracle Contact Center Anywhere software as a service. The On Demand pilot requires no hardware or software to purchase. Long distance fees are additional.

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

    Multimedia ACD – Skills Based Routing
    Interactive Voice Recognition – IVR
    Blended Inbound/Outbound – Predictive Dialing
    100% Call Recording – Remote Call Monitoring
    Computer Telephone Integration CTI Screen Pops
    Multi-Site/Multi–Tenancy
    VOIP [H323 and SIP] or PSTN enabled
    Flexible Deployment Options – Cloud (Saas) or On-Premise
    Easy Integration – Workforce Management – CRM -Call Scripting

“Oracle is a leader in on demand call center software. Contact Center Anywhere On Demand Call Center Software offering provides the professional call center operator with the enhanced features to remain competitive and highly efficient,” stated Gregg Troyanowski, president of Promero.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, Monet Software Partner and Authorized Reseller of Monet WFM, Informavores Software Partner and Authorized Reseller of Informavores FireFly Call Script Builder, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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More Monet Software Press Releases