Virtual Call Center

i dont know if this is true, you judge it… the girl in this conversation is so damn low class….! hehehehehe…comment please…
Video Rating: 0 / 5

Vector BPO Signs Agreement with inContact, Inc. Technology Allows Transparency into Contact Center Operations

Reno, NV — July 7, 2009

Vector BPO (http://www.vectorbpo.com) announced today that it has signed an agreement

with inContact, Inc. (NASDAQ: SAAS) to utilize inContact’s on-demand contact center software for their domestic and international operations. Vector provides contact center services to mid-size businesses looking to lower their costs by outsourcing offshore.

Until recently, only the largest companies were able to take advantage of the savings provided in locations like the Philippines. Vector’s offshore facility in Cebu, Philippines is staffed by highly educated, well-trained agents with an affinity to American culture. This creates a business climate that is particularly well suited to servicing mid-size American companies.

Operating in a market half a world away from most of its customers, Vector BPO is differentiating itself in the marketplace by providing high visibility into its call center, and is leveraging the inContact solutions to do it. Vector’s new capabilities will allow its clients to monitor the day-to-day activities and performance of Vector’s agents with their customers. This transparency is made possible by inContact’s fully integrated software platform.

“We chose inContact because they give us a scalable, transparent set of tools that are critical to our success in the contact center industry.” said Paul Flannery, Vector BPO President and CEO. “Today, our clients can sit in their offices – anywhere in the world and monitor our interactions with their customers. They can witness first hand how we execute how we deliver results for them.”

The Philippines is growing quickly in call center market share. According to Dallas-based Everest Research Institute, the country has risen from virtually zero market share a decade ago to the No. 2 spot today, or 15%. Vector’s transparency differentiator has caught the attention of the industry, and Vector expects its Cebu facility to grow to at least 800 seats.

About Vector BPO:

Vector BPO is an American-owned and managed full-service contact center with facilities in Reno, Nevada and the Philippines. The company’s inbound services include customer support, customer retention, sales desk/order capture, and technical support. Vector BPO also offers outbound services including telemarketing, surveys & polling, notifications, customer retention and collections. Its senior management team is led by contact center industry veteran Paul Flannery, President & CEO.

About inContact:

inContact, Inc.® (NASDAQ: SAAS) provides the market leading on-demand customer contact center platform, inContact, to approximately 600 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact is unique in its offering because it combines a powerful connectivity backbone with a world-class software platform. Companies with contact centers of all sizes have turned to inContact to address their contact handling needs as well as to manage and improve their agent workforces. The inContact platform has grown from a powerful Automated Call Distributor (ACD) with skills-based routing, Computer Telephony Integration (CTI), and Interactive Voice Response (IVR) with speech recognition, to include an innovative online hiring solution, an eLearning and communications application, workforce management functionality, and a customer feedback and survey solution. Because the inContact platform is delivered via a Software-as-a-Service (SaaS) model, customers can realize significant cost savings and flexibility compared to premises-based alternatives. To learn more about inContact, visit http://www.incontact.com.

inContact® is the registered trademark of inContact, Inc. All other company and product names are trademarks, registrations or copyrights of their respective owners.

For more information, please call 800-454-9656 or visit http://www.vectorbpo.com

###

©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Contactual Announces Sponsorship of Dreamforce 2010

Redwood City, CA — December 1, 2010

Contactual (http://www.contactual.com), the leading global provider of hosted customer interaction management solutions, today announced it will be a sponsor of salesforce.com’s Dreamforce 2010 conference (wwe.dreamforce.com). The conference will be held December 6-9, 2010 at the Moscone Center in San Francisco. Contactual’s OnDemand Contact Center provides cloud-based solutions to customer service, technical support, telesales and internal helpdesk organizations, eliminating the need for on-premise infrastructure or for agents to be physically located on-site. Contactual’s solutions are particularly well-suited for Salesforce CRM users seeking to manage customer interactions in the cloud. Contactual will be in booth #1124 in the Dreamforce Expo.

“Cloud computing continues to usher in tremendous innovation and benefits to customer-facing organizations of all sizes and we are delighted to return to Dreamforce this year as a sponsor”, said Chris Brennan, CEO and president of Contactual. “Organizations are embracing the cloud as they look for new ways to connect with their customers and effectively manage customer interactions in a world that is moving beyond the phone for service and support. Dreamforce is the ideal place for us to demonstrate how the OnDemand Contact Center has provided Sales Cloud 2 and Service Cloud 2 customers with increased flexibility, enhanced multimedia interaction capabilities and real-time visibility across their contact center operations”, added Brennan.

Dreamforce is the industry’s leading global cloud computing event. The event is focused on inspiring customer, partner and developer success with cloud computing. Attendees will learn how to maximize their current investments and explore new offerings across Salesforce Chatter, Sales Cloud 2, Service Cloud 2, Force.com and more. Over the past ten years the cloud computing economy has radically changed the way companies operate. Now, the next generation of cloud computing is becoming inherently social, real-time and mobile. Dreamforce is where this transition is happening with hundreds of salesforce.com partners exhibiting the latest cloud offerings, as well as training sessions and breakout sessions.

Additional Information

    Register for Dreamforce: http://www.dreamforce.com
    Become a fan of Dreamforce on Facebook: http://www.facebook.com/dreamforce
    Follow @Dreamforce on Twitter: http://www.twitter.com/dreamforce

About Contactual

Since 2000, Contactual has provided a better alternative to traditional call center technologies. Its patented OnDemand Contact Center is the fastest and easiest way to deploy a world class call center. Contactual was recently named to AlwaysOn’s inaugural “OnDemand 100” as a category winner. Contactual is a previous CODiE Awards finalist for Best Communications Solution and winner of the Frost & Sullivan Global Excellence in Technology Award and TMC Labs’ Customer Interaction Magazine Innovation Award. For more information, visit http://www.contactual.com.

###

©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

Related Ondemand Contact Center Press Releases