Virtual Call Center

Salt Lake City, UT — October 22, 2008

UCN, Inc. (NASDAQ: UCNN), the market leader in on-demand contact center software for intelligent contact routing and agent improvement, held its third annual inContact® user conference (ICUC) in Park City, Utah on October 14-16, 2008. The conference attracted 179 attendees, a 33 percent increase over last year.

Existing customers, prospects and integration partners gathered for three days of expert instruction, customer presentations and product updates on the inContact product suite. Customers also had the opportunity to participate in advanced training certification for inContact including the Workforce Management, Survey and eLearning tools.

Keynote speakers included Joe Outlaw, Senior Analyst for Frost & Sullivan, who presented an address entitled, “How Next-Generation Technology Enables Exceptional Customer Experiences.” Ted Lubowsky, Managing Director at DMG Consulting, presented Thursday’s keynote address entitled, “The Changing Role of Contact Centers in the Next Five Years.” UCN customer representatives from ConAgra Foods, Best Buy, TDS Telecom, SupportSoft and Frontline Call Center contributed to the conference as case study presenters. Additional breakout sessions were facilitated by the following partners: RightNow Technologies, Knowlagent, TelCoa, and DMG Consulting.

Commented Rudy Vidal, UCN Chief Customer Officer, “Our third annual user conference provided an exceptional opportunity for customers to meet and discuss contact center best practices. We’re delighted with the increase in attendance and attribute this not only to our growth, but to our customers’ increased success with the capabilities of inContact. Our customers are more focused than ever before on improving their customer experience and are continually looking for more in-depth knowledge on how to use inContact.”

About UCN

UCN, Inc. (NASDAQ: UCNN) is the market leader in software-as-a-service (SaaS) call center software for intelligent contact routing and agent improvement, and specializes in solutions for multi-site and remote workforces. The inContact® platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN’s patented software includes an enterprise-grade virtual ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN and call center solution, visit www.ucn.net.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please go to www.ucn.net/safeharbor.)

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More Saas Call Center Press Releases

Pompano, FL — February 9, 2009

Promero, a member of the Oracle Partner Network, announced today a new low cost hosted software as a service [SAAS] call center software package focused directly at the small to medium size call center client. The package includes rapid setup and training, minimal start up and low monthly recurring costs.

“Call center operations with 10-100 agents will truly benefit from this offering in terms of $ 0 Cap-X, deployment with 21 days, and minimal monthly costs, ” stated Gregg Troyanowski, president of Promero. “Hosted in Promero’s state of the art data center, Promero offers SAAS [software as a service] flexible financial packages including ‘Per User

Contact Center Anywhere v8 features include Multi-Channel ACD Built-In Softswitch (SIP IP PBX) and TDM Switching Provides skills-based routing and a universal queue for phone calls, e-mails, faxes, voicemails, voice-over-Web calls, callbacks to route customers in virtual queue, chat and Web-collaboration sessions. Contact Center Anywhere replaces or co-exists with existing PBX Inbound/outbound cross-media blending, integrated outbound predictive/preview dialing IVR. Chat includes Web collaboration/form sharing, push technology and suggested response. E-mail Management includes automated e-mail management and e-mail routing with suggested responses. Other features include

Built-in voice recording, supervision and agent-coaching capabilities, voicemail, fax, and unified messaging
Screen pops – integrated in pre-built agent User Interface or as separate screen
Blended agent for both inbound and outbound communications
Standard pre-built reports and report customization capabilities Integrated and pre-built real-time dashboards Soft wallboard and hard wallboard support
Multi-tenancy and in-tenant partitioning Dynamic customer satisfaction capabilities that enable customers to rate agent skills and dynamically change ACD routing by changing agent skill-ratings in real-time based on a user-defined sample size
Browser-based and Eclipse-based user interfaces (the latter enables easy user-specific User Interface customization that is Web-based and consistent regardless of which PC is used) Web services to embed functionality into third party applications
Standardized delivery of call information to thick and thin-client CRM applications
VOIP and SIP enabled
Real-Time, Web-based provisioning, moves/adds/changes and configuration changes.

Contact Center Anywhere has won 49 industry awards from such sources as Frost & Sullivan, Call Center Magazine, Internet Telephony Magazine, Customer Interaction Solutions Magazine, Communications Convergence Magazine, ICCM, TMC Labs, and others.

About Oracle

Oracle (NASDAQ: ORCL) is the world’s largest enterprise software company. For more information about Oracle, please visit website at www.oracle.com. Oracle Partner Network is a global business network of 16000 companies who deliver innovative software solutions based on Oracle software. Oracle partners are able to offer their customers leading-edge solutions backed by Oracle’s position as the world’s largest enterprise software company. Visit www.oraclepartnernetwork.oracle.com

About Promero, Inc

Founded in 2001, Promero is a leading provider contact center solutions. Together with its partners, Promero provides innovative technology, strength, stability, comprehensive consultation, implementation and support. Promero is a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services. Visit Promero’s website at www.promero.com. Promero headquarters is located in Pompano, Florida. Telephone: 954-935-8800. Toll free 888-204-0822.

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