Virtual Call Center

Angel.com has announced that it has released the newest update to its popular Virtual Call Center platform. Spring Forward, its newest release, is introduced as a product that puts the customer first.

Spring Forward is a solution that intends to improve customer service so that customers will continue to come back to you for business. Its features aim to improve the customer experience while increasing the efficiency in how calls are handled. With improved visibility over all that goes on within the call center, companies can make the necessary changes to improve upon areas that are deficient.

With the tough economy continuing to hit companies, it is very difficult for many companies to acquire new customers. This has made it essential for companies to retain current customers. Spring Forward helps companies maintain and improve upon existing customer relationships in order to keep them as loyal customers.

Key Functions of Spring Forward include:
- Customizable System prompts
- Voice Recognition Tools.
- Transfer Options
- Call Management

With competition among virtual contact centers heating up, providers have to compete to come up with the most innovative features at the lowest price. Promer Software recently announced its new offering of an inexpensive SaaS Call Center package focused on small to medium sized call center clients.

This new inexpensive call center software should greatly benefit companies with small call center departments. Benefits of this inexpensive software offering include quick setup, minimal training and low startup and recurring costs. Its flexible pricing options also allow companies to choose the package which is cheaper for them. With per transaction pricing or per user pricing, companies are able to cut costs with the pricing model that works best for them.

Contact Center Anywhere provides a host of features offered in other traditional Virtual Contact Center packages. Features include ACD. skills based routing, queues, web collaboration, and more. Also, chat platforms enable customers to interact with call center agents in other ways allowing customers to choose the more convenient option that works for them.

With over 49 industry awards, Contact Center Anywhere is definitely a call center software platform many customers should consider. For more information about Contact Center Anywhere, visit the website found here.