Virtual Call Center

Virtual Call Centers continue to grow in popularity despite the many concerns with deploying and maintaining a virtual call center. Virtual Call Center Security has been a key concern of many companies who are hesitant in implementing a virtual call center solution. Ascend One is one company that had recently implemented a virtual call center, but was looking for more security. Ascend One had previously chosen IPSec to secure its virtual call center but felt that it was necessary to look for security as critical and confidential financial information routinely cross through their call centers.

After looking through a number of solutions, Ascend One decided upon SonicWall to provide virtual call center security. Ascend One had many problems recently with its past security solution, with deployment and constant troubleshooting becoming a big hassle. They chose SonicWall due to its ease deployment as well as its ability to secure many of its applications that are remotely accessed. In addition, SonicWall provided superior customer support, allowing quicker troubleshooting of many issues.

For more information on SonicWall and its Virtual Call Center Security Solution, you can read the full article found here.

With the amount of sensitive information relayed through call centers, call center security has becoming a growing concern. IBM has developed new technology to help protect the confidential information that travels through call centers. This new technology will help mask sensitive data to prevent recording of any confidential information that does get passed through call centers.

This technology is able to identify which information is sensitive and is able to mask it to prevent unauthorized people from hearing it. Although the technology is offered in some call centers, IBM is still working on the best way to provide this call center technology to other call centers. This technology is definitely a step in the right direction for call centers and should help address many of the security concerns people have with call centers.