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	<title>Virtual Call Center &#187; Virtual Call Center Trends</title>
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	<description>Everything you need to know about Virtual Call Center</description>
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		<title>Virtual Call Centers Making Virtual Offices More Common</title>
		<link>http://www.virtual-call-center.net/blog/2009/09/09/virtual-call-centers-making-virtual-offices-more-common/</link>
		<comments>http://www.virtual-call-center.net/blog/2009/09/09/virtual-call-centers-making-virtual-offices-more-common/#comments</comments>
		<pubDate>Wed, 09 Sep 2009 19:07:40 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Virtual Call Center]]></category>
		<category><![CDATA[Virtual Office]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/2009/09/09/virtual-call-centers-making-virtual-offices-more-common/</guid>
		<description><![CDATA[Growing environment concerns as well as slashed company budgets have started a new trend within companies. Companies struggling to deal with these concerns have leaned towards more convenient and efficient methods of getting work done. Virtual home offices are becoming a popular alternative to the company office. With a lot of technology being made to [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Call Center Workforce Optimization Expected To Grow</title>
		<link>http://www.virtual-call-center.net/blog/2009/07/23/call-center-workforce-optimization-expected-to-grow/</link>
		<comments>http://www.virtual-call-center.net/blog/2009/07/23/call-center-workforce-optimization-expected-to-grow/#comments</comments>
		<pubDate>Thu, 23 Jul 2009 23:04:21 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Call Center Trends]]></category>
		<category><![CDATA[On Demand Call Center]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/?p=62</guid>
		<description><![CDATA[Call Centers continue to contribute to the increased efficiency of the current workforce. With the economy going in the tank, improving worker productivity is more necessary than ever before. Companies struggling to lower operating costs while maintaining productivity are looking for new ways to achieve these cost savings. Workforce Optimization is being an increasingly popular [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>At Home Call Centers Continue Growth</title>
		<link>http://www.virtual-call-center.net/blog/2009/01/10/at-home-call-centers-continue-growth/</link>
		<comments>http://www.virtual-call-center.net/blog/2009/01/10/at-home-call-centers-continue-growth/#comments</comments>
		<pubDate>Sun, 11 Jan 2009 02:50:11 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center News]]></category>
		<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[At Home Call Centers]]></category>
		<category><![CDATA[Call Center Agents]]></category>
		<category><![CDATA[Virtual Call Center]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/?p=47</guid>
		<description><![CDATA[As companies continue to look for cost savings, the interest in establishing virtual call centers continues to grow. Virtual Call Centers are experiencing increased interest from a number of different industries and Virtual Call Center providers are providing solutions that continue to meet the needs of new customers. With a number of useful and advanced features, virtual call center [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Increase In The Number of Virtual Call Center Agents</title>
		<link>http://www.virtual-call-center.net/blog/2008/08/22/increase-in-the-number-of-virtual-call-center-agents/</link>
		<comments>http://www.virtual-call-center.net/blog/2008/08/22/increase-in-the-number-of-virtual-call-center-agents/#comments</comments>
		<pubDate>Fri, 22 Aug 2008 19:26:22 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Virtual Call Center]]></category>
		<category><![CDATA[Virtual Call Center Agent]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/?p=30</guid>
		<description><![CDATA[The trend of hiring customer service workers to work from their own home offices is continuing to grow in popularity as companies look to lowering costs. The employment of Virtual Call Center Agents has many benefits for employees and companies and many industries are starting to take notice. One industry that has contributed a lot to the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>PanTerra  Releases New SaaS On-Demand Virtual Call Center</title>
		<link>http://www.virtual-call-center.net/blog/2008/08/06/panterra-releases-new-saas-on-demand-virtual-call-center/</link>
		<comments>http://www.virtual-call-center.net/blog/2008/08/06/panterra-releases-new-saas-on-demand-virtual-call-center/#comments</comments>
		<pubDate>Wed, 06 Aug 2008 18:26:01 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center Companies]]></category>
		<category><![CDATA[Virtual Call Center Features]]></category>
		<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[SaaS Virtual Call Center]]></category>
		<category><![CDATA[Virtual Call Center]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/?p=24</guid>
		<description><![CDATA[PanTerra Networks released its new Virtual Call Center Solution today, which should mainly beneift SMBS, providing SMBs with a number of useful tools that should benefit its agents. Some of the useful features in Panterra&#8217;s New Call Center Suite include the ability for the system to handle higher volumes and tools that improve support. PanTerra&#8217;s WorkSuite Call [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>The Benefits of VOIP and Virtual Call Center Solutions</title>
		<link>http://www.virtual-call-center.net/blog/2008/08/06/the-benefits-of-voip-and-virtual-call-center-solutions/</link>
		<comments>http://www.virtual-call-center.net/blog/2008/08/06/the-benefits-of-voip-and-virtual-call-center-solutions/#comments</comments>
		<pubDate>Wed, 06 Aug 2008 18:15:38 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center Software]]></category>
		<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[VOIP]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[SaaS Call Center]]></category>
		<category><![CDATA[Virtual Call Center]]></category>
		<category><![CDATA[VOIP Call Center]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/?p=23</guid>
		<description><![CDATA[On demand and Saas continue to gain popularity as the mode of delivery for software services. The VOIP Call Center market is another software industry that is trying to meet the demand for SaaS Services. As VOIP technology continues to improve, expectations continue to increase and companies demand more. SaaS VOIP Call Center Solutions provide [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Call Centers Moving Back Home</title>
		<link>http://www.virtual-call-center.net/blog/2008/07/25/call-centers-moving-back-home/</link>
		<comments>http://www.virtual-call-center.net/blog/2008/07/25/call-centers-moving-back-home/#comments</comments>
		<pubDate>Fri, 25 Jul 2008 18:50:12 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Hosted Call Center]]></category>
		<category><![CDATA[Virtual Call Center]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/?p=18</guid>
		<description><![CDATA[With the recent need for companies to cut costs, outsourcing business or services to other countries has been a very popular business strategy. With lower wages necessary to pay workers in other countries, costs are significantly reduced. However, there are drawbacks to these cost cutting strategies. With the outsourcing of customer service to other countries, customers who call [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Virtual Call Centers are Environmentally Friendly</title>
		<link>http://www.virtual-call-center.net/blog/2008/07/23/virtual-call-centers-are-environmentally-friendly/</link>
		<comments>http://www.virtual-call-center.net/blog/2008/07/23/virtual-call-centers-are-environmentally-friendly/#comments</comments>
		<pubDate>Wed, 23 Jul 2008 21:48:20 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center Article]]></category>
		<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Hosted Call Center]]></category>
		<category><![CDATA[Virtual Call Center]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/?p=16</guid>
		<description><![CDATA[Virtual Call Centers provide companies with a number of benefits which mainly are associated with costs. However, implementing virtual call centers can also have secondary benefits as well. In today&#8217;s environmentally conscious society, the search for environmentally friendly solutions is on the rise as people are more concerned of the impact people have on the [...]]]></description>
		<wfw:commentRss>http://www.virtual-call-center.net/blog/2008/07/23/virtual-call-centers-are-environmentally-friendly/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Virtual Call Center Creates Hundreds of Jobs</title>
		<link>http://www.virtual-call-center.net/blog/2008/07/17/virtual-call-center-creates-hundreds-of-jobs/</link>
		<comments>http://www.virtual-call-center.net/blog/2008/07/17/virtual-call-center-creates-hundreds-of-jobs/#comments</comments>
		<pubDate>Thu, 17 Jul 2008 23:02:25 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center Article]]></category>
		<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Call Center Solution]]></category>
		<category><![CDATA[Virtual Call Center]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/?p=12</guid>
		<description><![CDATA[Virtual Call Centers provide many benefits to employers who choose to implement virtual call center solutions. However, virtual call centers don&#8217;t just provide employers with benefits, they also provide employees with a number of benefits as well. The recent opening of a Virtual Call Center in Virginia has helped create a number of jobs for job-seekers. [...]]]></description>
		<wfw:commentRss>http://www.virtual-call-center.net/blog/2008/07/17/virtual-call-center-creates-hundreds-of-jobs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Call Center Agent Turnover</title>
		<link>http://www.virtual-call-center.net/blog/2008/07/11/call-center-agent-turnover/</link>
		<comments>http://www.virtual-call-center.net/blog/2008/07/11/call-center-agent-turnover/#comments</comments>
		<pubDate>Fri, 11 Jul 2008 20:55:41 +0000</pubDate>
		<dc:creator>Mark Roberts</dc:creator>
				<category><![CDATA[Virtual Call Center News]]></category>
		<category><![CDATA[Virtual Call Center Trends]]></category>
		<category><![CDATA[Call Center]]></category>
		<category><![CDATA[Call Center Agent]]></category>
		<category><![CDATA[Virtual Call Center]]></category>

		<guid isPermaLink="false">http://www.virtual-call-center.net/?p=10</guid>
		<description><![CDATA[Call Center Agents are often hard to keep for long term periods as the average call center representative last six months at the job. This turnover is very expensive for companies that employ these call centers as replacing call center agents wastes valuable resources that could be used in other productive ways. However, the biggest [...]]]></description>
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		<slash:comments>0</slash:comments>
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