Virtual Call Center

Venture Capital investments in the follow companies: BluBet, Revision3 Corporation, Envision Technology, Blazent, Action Engine, Revolution Money, FeedBurner, Tower Cloud, Quorom Systems, Laszlo Systems, Inc., AdBrite, Socialthing, Inc., PPI Precision Parts International, Revolution Money, Jimdo, Quigo, Turin Networks, Pixim, Voxify, Collabra Software, Teknovus, Nimblefish, Gordon Murray Design …. made by these investors: Keith Rabois, Greylock Partners (Series A 2006-09), Sigma Partners, Keynote Ventures, Spangler Group, Revolution LLC (Series B), Union Square Ventures, El Dorado Ventures, Crescendo Ventures, Mitsui & Co Venture Partners, Sequoia Capital, EonBusiness (2007-10), Morgenthaler Ventures, Deutsche Bank (Series B), European Founders Fund (2007-10), Steamboat Ventures, DCM-Doll Capital Management, Mitsubishi (Series C 2001-11), Bob Spinner, Mohr Davidow Ventures, Portview Communications Partners (Series B 2004-11-09), QuestMark Partners, Mohr Davidow Ventures

Venture Capital investments in the follow companies: Rearden Commerce, Telegent, BAS Medical, CommWorks Corporation, Conduit Labs, Xfire, Carbon Design Systems, PostPath, Solaicx, BrightSource Energy, Prosper, Ruckus Network, Zag, Gainspan Corporation, Zettacore, BARRx, AltaRock Energy, Anobit Technologies, InGrid, Voxify, Gevo, Woven Systems, Obopay …. made by these investors: Val Vaden, New Enterprise Associates, Kleiner, Perkins, Caufield and Byers, Morgenthaler Ventures, Charles River Ventures (Series A), New Enterprise Associates, Flagship Ventures, Worldview Technology Partners, Big Sky Ventures, Draper Fisher Jurvetson, Benchmark Capital (Series A 2005-04), Shelter Capital Partners (Series A), Arcturus Capital, Opus Capital, Oxford Biosciences Partners, Alloy Ventures, Kleiner, Perkins, Caufield and Byers, Battery Ventures LP, Armstrong Holdings (Series C 2007-07), Palomar Ventures, Malaysian Life Sciences Capital Fund, Mohr Davidow Ventures, Qualcomm

Venture Capital investments in the follow companies: WordStream, Konarka Technologies, Inc., Extreme Networks, MobiTV, Inc., Pipelinks, Black Duck Software, Targacept, Voxify, Megapath, Hammerhead Systems, Connexus Corporation, 41st Parameter, Genius.com Incorporated, coComment, Multiply, Idiom Technologies, Reconnex, eHealth, PayScale, Active Network, Kasenna, MontaVista, Vendavo …. made by these investors: Sigma Partners (Series A 2008-08), New Enterprise Associates, Kleiner, Perkins, Caufield and Byers, Redpoint, Sequoia Capital, Intel Capital (Series C 2007-02-13), New Enterprise Associates, El Dorado Ventures, Rho Ventures, Enterprise Partners (Series B 2004-01), Millennium Technology Ventures, Norwest Venture Partners, Emergence Capital Partners (Series A 2006-03), Swisscom, VantagePoint Venture Partners (Series B 2007-09), Globespan Capital Partners, August Capital, Mohr Davidow Ventures, Trinity Ventures, ABS Ventures, Key Venture Partners, Samsung Ventures

Venture Capital investments in the follow companies: Bayhill Therapeutics, Wavemarket, TokBox, Picarro, Monterey Networks, Akros Silicon, Media Machines, Tablus, Oversight Systems, Inc., SCI Solutions, Damballa, Weebly, WaveSplitter Technologies, NovusEdge, Spot Runner, Therative, Loopt, Newport Media, Newport Media, Voxify, Tellme Networks, eHarmony, Mahalo.com …. made by these investors: PAC-LINK BioVentures, Draper Fisher Jurvetson, Sequoia Capital, Duff Ackerman & Goodrich Ventures, Sequoia Capital, US Venture Partners, Mohr Davidow Ventures (Series A), Menlo Ventures, Granite Ventures (Series A), InterWest Partners, Imlay Investments, Aydin Senkut, Lucent Venture Partners, InterWest Partners, Lachlan Murdoch, Foundation Capital, New Enterprise Associates, Global Catalyst Partners, Oak Investment Partners, Sigma Partners, Benchmark Capital, Technology Crossover Ventures, News Corporation
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Speech Technology Magazine Announces 2010 Speech Industry Awards

New York, NY — July 10, 2010

Speech Technology magazine, the industry’s leading source of news, information, and analysis, announced the winners of its 2010 Speech Industry Awards here today.

Speech Technology magazine’s fourth annual Speech Industry Awards reveals various standout companies and individuals with its Market Leaders, Star Performers, Speech Luminaries, and Implementation Awards.

Speech Technology magazine’s Market Leader awards feature vendors focused on the highest-quality products and services in six categories: Speech Engine, Speech Self-Service Suite, Speech Analytics, Speech Security, Professional Services, and Mobile Voice Search. In each category, the magazine has again named a single Winner, denoting the year’s highest score relative to a peer group. Each category also identifies two Market Leaders and one company deemed a Vendor Contender.

Recipients were determined through an extensive process and proprietary rating formula that involves collecting industry analyst and consultant reviews, financial and corporate information, product and functionality assessments, and scores based on their importance to current and potential customers. This year’s Market Leader award recipients are as follows:

Speech Engine–Winner: Microsoft/Tellme; Leaders: AT&T and Loquendo; Vendor Contender: Nuance Communications.
Speech Self-Service Suite–Winner: Voxify; Leaders: Genesys Telecommunications Laboratories and Microsoft/Tellme; Vendor Contender: Avaya
Speech Analytics– Winner: Nexidia; Leaders: CallMiner and Verint Systems; Vendor Contender: NICE Systems.
Speech Security–Winner: PerSay; Leaders: Agnitio and Raytheon/BBN; Vendor Contender: Loquendo.
Professional Services–Winner: AT&T; Leaders: Genesys Telecommunications Laboratories and Microsoft/Tellme; Vendor Contender: Avaya.
Mobile Voice Search–Winner: Google; Leaders: Vlingo and Yahoo! Mobile; Vendor Contender: Apple/Siri.

The magazine also named four Implementation Award recipients, which recognize speech user companies that have seen impressive results from their speech technology deployments during the past year. They are:

Global payments processing firm Elavon, which employed Impact 360 Speech Analytics from Verint Systems to save more than 2,000 accounts (valued at $ 5.4 million) at risk of taking business elsewhere;
Home alarm service provider Pinnacle Security; which relies on the Productive Workforce and Seamless Customer Service applications from Aspect Software to shave staffing needs and total call time;
Salt River Project, an energy supplier in Phoenix which turned to NICE Systems’ NICE SmartCenter to dramatically improve customer and employee satisfaction; and
Vodafone Turkey, which, thanks to PerSay’s VocalPassword solution, has been able to speed service to customers and slice nearly a minute off most call times.

Speech Technology also honored four Star Performers that have provided game-changing innovations to advance the speech technology industry as a whole. They are:

Google: The leading search engine is expanding into the telecommunications, voice search, smartphone, and Voice over Internet Protocols (VoIP) markets;
VoltDelta: The speech company is working with ParkMobile to replace parking meters with interactive voice response technologies;
Oddcast: The provider of avatar technology brought an added element to E*Trade’s talking babies advertising campaign; and
BBN Technologies: The company, whose customers are mostly in the military and government sectors, now makes it possible to transcribe and search foreign-language multimedia presentations and Web sites for very specific content.

Last, but certainly not least, the magazine named five individuals as recipients of its Speech Luminary Awards, focusing on visionaries who have influenced the industry in a significant way during the past 12 months. They are:

Peter Mahoney, senior vice president and general manager of Nuance Communications’ Dragon product line;
Craig Walker and Vincent Paquet, product managers of Google Voice;
Michael Finke, CEO and founder of M*Modal; and
The late Torsten Brand, former lead product manager for mobile applications at Nuance Communications.

“In a challenging economy it is essential for organizations to understand which companies are developing the best speech technologies and strategies to improve efficiencies, increase profits, and boost customer satisfaction. The recipients of the 2010 Speech Industry Awards are focusing on all of these issues and Speech Technology magazine is pleased to recognize these companies and individuals for taking the industry to new heights,” said David Myron, the magazine’s editorial director.

The 2010 Speech Technology Industry Awards will be presented at the SpeechTEK Conference (http://www.SpeechTEK.com) at the Marriott Marquis in New York August 2-4. An expanded version of the results has been published in the July/August 2010 issue of Speech Technology magazine–available in print and in digital NXTBook format.

About Speech Technology

Speech Technology magazine is the leading source of news, information, and analysis in the speech technology industry. The award-winning bimonthly publication helps business and technology professionals realize business process improvements, maximize revenue, and improve customer satisfaction through the use of speech technologies. Speech Technology magazine and its associated products, including its Web site (www.SpeechTechMag.com), SpeechTEK conference (www.SpeechTEK.com), blog (www.SpeechTechBlog.com), and STM eWeekly newsletter, are all properties of Information Today, Inc.

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Montvale, NJ — April 6, 2010

A 2009 survey of 107 enterprise, contact center and IT decision-makers from around the globe revealed that voice self-service and speech analytics solutions are expected to play a key role in helping enterprises of all sizes achieve their 2010 objectives.

Organizations not currently taking full advantage of these applications could be missing out on some of the most dynamic means of optimizing the efficiency of their customer care operations while strengthening their customer relationships.

Join a unique, worldwide, online event that puts you at the heart of this exciting speech self-service and analytics revolution on May 4th and 5th. CRMXchange.com will host a free “Virtual Symposium on Speech Strategies” at www.ecrmevents.com. This two-day information-packed symposium will focus on best practices and strategies that help businesses optimize speech self-service and speech analytics implementations. Participants will learn:

–When it is appropriate–and not appropriate–to employ speech self-service strategies;

–How using speech text analytics can help businesses gain valuable customer insights to improve contact center productivity and overall marketing and revenue performance;

–How to use analytics to measure speech self-service effectiveness and potential;

–How to personalize speech applications to improve the effectiveness of customer contacts;

–The critical steps for integrating speech self service strategies into a multichannel environment.

The symposium will feature renowned experts Elaine Cascio, VP. Speech Self Service Practice, Vanguard Communications; Donna Fluss, President, DMC Consulting; Daniel Hong, Lead Analyst, Ovum; and Nancy Jamison, Jamison Consulting. They will be joined by representatives from leading speech application vendors–BBN Technologies, Voxify/Genesys, NICE Systems, and Verint® Witness Actionable Solutions®

All presentations will be recorded and remain on the symposium site for 15 days following the conclusion of the live event. An exhibit hall will provide attendees with up-to-date information about products and solutions from the leading speech vendors. A networking lounge will allow attendees to interact with presenters and peers. And because the symposium is online, there is no time lost out of the office and no expensive T&E.

About CRMXchange http://www.crmxchange.com

The symposium is being hosted by CRMxchange, a leading Web site devoted to contact center/CRM issues. For more than 15 years, CRMxchange has solidified its reputation as an innovator in the use of the Internet for contact center education and training. Attendees at recent CRMXchange virtual symposiums on workforce management and social networking have described them as educational and informative events of the highest quality and unique opportunities to have influencers and decision makers involved.

Register today for the symposium at http://www.ecrmevents.com.

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San Jose, California — February 28, 2008

Buoyed by the robust growth in developed regions, global speech technology market, is portended to reach US$ 7.8 billion by 2010. North America and Europe collectively contributes to over 91% of expenditure on speech technologies. Automatic speech recognition market, represents the largest segment. Sales from automatic speech recognition products are expected to register about US$ 7.5 billion by 2010. Business portal self-service and call center applications are the biggest sectors for growth and sales in the speech recognition telephony software markets, constituting over three-fourths of all global shipments. Major factors for automatic speech recognition technology’s high growth include – the power and speed of the standard PC increased subsequently gaining the ability to process speech in real-time; and algorithms were enhanced to enable computers to distinguish correct patterns that inspire speech, without giving importance to speed of speech, accent or other parameters.

Major players in the marketplace include Acapela Group, Active Voice, AT & T Labs, BeVocal, Edify Corporation, Fonix Corp, Genesta, IBM Voice Systems, Intel Corporation, Intervoice, iVoice, Lucent Speech Solutions, Microsoft, Nortel Networks Corporation, Novauris, Nuance Communications, Philips Speech Processing, ScanSoft, Sensory, Speech Interface Group of MIT Media Lab, Telephonetics Interactive Voice Systems, Telisma, Vocollect, VoiceGenie Technologies, VoiceVantage, Voxeo Corporation, Voxify, Voxware, and Wizzard Software.

“Speech Technology: A Global Strategic Business Report”, published by Global Industry Analysts, Inc., provides a comprehensive review of market trends, product profile, recent developments, mergers, acquisitions, profiles of major players and other strategic industry activities. Analysis is presented for major geographic markets such as United States, Canada, Europe, and rest of world. Analytics from 2000 through 2015 are provided in terms of product segments including Automatic speech recognition, text-to-speech and speaker verification.

For more details about this research report, please visit http://www.strategyr.com/Speech_Technology_Market_Report.asp

About Global Industry Analysts, Inc.

Global Industry Analysts, Inc., (GIA) is a reputed publisher of off-the-shelf market research. Founded in 1987, the company is globally recognized as one of the world’s largest market research publishers. The company employs over 700 people worldwide and publishes more than 880 full-scale research reports each year. Additionally, the company also offers a range of over 60,000 smaller research products including company reports, market trend reports, and industry reports encompassing all major industries worldwide.

Global Industry Analysts, Inc.

Telephone 408-528-9966

Fax 408-528-9977

Email press@StrategyR.com

Web Site http://www.StrategyR.com/

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