Virtual Call Center

CallFire Releases Cloud Telephony Essentials

CallFire

Los Angeles, CA — May 19, 2009

The term Cloud Telephony is being tossed around as a catchphrase these days, much like “Voice 2.0″ or “Telephony Application Provider.” Picking the right partner is essential to providing a great telephone experience to your customers. The Cloud Telephony team at CallFire has experience deploying scalable call tracking systems and cloud call centers using open source technology for over six years. Today, CallFire released this list of essential features and characteristics of reliable Cloud Telephony providers.

REINVENTING TELCO, IN THE CLOUD

On-demand Cloud Telephony systems abstract the complexity of deploying highly available phone systems. An enterprise-grade cloud telephony platform should provide scalability, high availability, programmable integration and useful dashboards with reports. The market is becoming increasingly saturated with unreliable providers and hype. Here’s what you should really be looking for:

ESSENTIAL FEATURES

Scalable IAAS (Infrastructure as a service)

It’s important your provider can deliver high-volume outbound or inbound campaigns, on-demand. This is where the “cloud” matters for the enterprise. Does your system need to handle bursts of 10,000 simultaneous voice calls? If so, be sure to ask if it can.

Customizable IVRs

Users should be able to create powerful, standards compliant, dial plans that don’t tie you to any one Cloud Telephony vendor. Look for VoiceXML or CallFireXML compliance.

IVR Builder GUI.

This is useful for users who don’t want to learn complex languages to get their voice services up and running in minutes.

API, Web & Mobile interfaces.

Multiple interface options ensure real-time, location-independent, management of your voice services.

Reliable Text-To-Speech.

Make sure your Cloud Telephony platform plays crisp, delay-free sound. Providers may use inexpensive TTS engines, resulting in sound delays and call quality degradation.

ESSENTIAL CHARACTERISTICS

Experienced Tech Support

Cloud Platforms are only as good as your NOC & technical team. Expect hands-on developer support and ticketed troubleshooting for your account.

Ease of use

Find a provider with a great dashboard that provides (at minimum) phone number provisioning, campaign summaries and comprehensive reporting.

Distance from headaches

Find a provider with a proven track record of reliability. Ask for references and delegate your Cloud IVR to a battle-proven team. Developing a SIP server farm is not trivial. Alleviate the burden of managing multiple providers, troubleshooting DTMF detection, supporting internationalization and maintaining call quality.

Outsource your on-demand Cloud Telephony needs, to the experts. Visit http://www.CallFire.com for more information.

About CallFire.com

A Cloud Telephony company with over 12,000 business customers. Our services include Hosted IVR, Cloud Call Center, Call Tracking, Click-To-Call, Phone APIs, Voice APIs, VoiceXML and more.

Media contact:

David Troy, CallFire

213.221.2215

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, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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CallFire Announces DIY Mortgage & Insurance Webinars

Santa Monica, CA — November 16, 2010

CallFire is hosting a Do-It-Yourself Mortgage & Insurance lead-generation webinar series for mortgage and insurance companies interested in generating leads and increasing revenue on November 23rd & 24th. Both the Tuesday and Wednesday sessions will begin at 11:00am PST. One of CallFire’s experienced mortgage & insurance consultants will show participants how to use Cloud Call Centers, Power Dialing, and Voice and SMS Broadcasts to broaden their reach quickly and simply. Both business owners and agents are encouraged to join in and learn new ways to increase revenue and efficiency.

The first session, held at 11:00am PST, will cover how to use Cloud Call Centers and Power Dialing. This includes instructions on how to create an easy-to-use virtual call center that will quickly connect agents to customers, how to upload an Excel list of existing and potential customers, and how to monitor agents and reach percentages.

The second Tuesday session, held at 12:00pm PST, will cover how to use Voice and SMS Broadcasts to communicate important messages to existing customers and provide an easy way for them to respond. This includes instructions on how to create an effective recorded message for a voice broadcast campaign, how to upload an Excel list of existing and potential customers, and how to create an option for customers to call back with a simple press of a button.

Wednesday sessions will follow the same format.

To sign up, e-mail sales@callfire.com with “DIY Mortgage & Insurance” in the subject field, or sign in on our Webinar page on the day of, right before the webinar begins. Feel free to include any questions you want answered during the webinar in your e-mail. For more information, please call 877.897.FIRE.

Contact:

Jacob Weiss

Solutions Czar

sales@callfire.com

877.897.FIRE

About CallFire:

CallFire is an industry leader in cloud telephony services that makes using VoIP simple. CallFire specializes in providing high-availability systems, beautiful user interfaces, furious developer support, and unparalleled customer care. Our products include hosted power dialing for agents, voice and SMS broadcasts, toll free numbers, call tracking analytics, and voice APIs. Our tools help developers, carriers, and publishers build useful telephony applications. CallFire is located in downtown Santa Monica and is comprised of a friendly group of intellectuals with aspirations to revolutionize how companies do business.

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Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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CallFire Announces DIY Real Estate Lead Gen Webinar

Santa Monica, CA — December 1, 2010

CallFire is hosting a Do-It-Yourself lead-generation webinar series for real estate businesses and agents on Tuesday, December 7th and Wednesday, December 8th. Both days, sessions will begin at 11:00am PST, and Tuesday’s session will be followed by a 12:00pm short session. One of CallFire’s experienced real estate consultants will show participants how to use Cloud Call Centers, Power Dialing, IVR, and Voice and SMS Broadcasts to broaden their reach quickly and simply.

The Tuesday 11:00am PST session will cover how to use Cloud Call Centers and Power Dialing. This includes instructions on how to create an easy-to-use virtual call center that will quickly connect agents to customers; You will also learn how to upload an Excel list of existing and potential customers, and how to monitor agents and hit customer contact and sales quotas.

The Tuesday 12:00pm PST session will cover Voice Broadcasting. This will include instructions on how to upload an Excel list of existing and potential customers, how to set up special event and appointment reminders, and how to let potential clients know about homes that would be a good fit for them.

The Wednesday 11:00am PST session will cover IVR (Interactive Voice Response). IVR can be used in conjunction with advertising to set up services such automated answering machines that allow callers to enter property numbers they are interested in, listen to further information about the property, and leave contact information for follow-up purposes.

To sign up, e-mail sales(at)callfire(dot)com with “Real Estate Webinar” in the subject field, or sign in on our Webinar page on the day of, right before the webinar begins. Feel free to include any questions you want answered during the webinar in your e-mail. For more information, please call 877.897.FIRE.

About CallFire:

CallFire is an industry leader in cloud telephony services that makes using VoIP simple. CallFire specializes in providing high-availability systems, beautiful user interfaces, furious developer support, and unparalleled customer care. Our products include hosted power dialing for agents, voice and SMS broadcasts, toll free numbers, call tracking analytics, and voice APIs. Our tools help developers, carriers, and publishers build useful telephony applications. CallFire is located in downtown Santa Monica and is comprised of a friendly group of intellectuals with aspirations to revolutionize how companies do business.

Contact:

Jacob Weiss

Solutions Czar

sales(at)callfire(dot)com

877.897.FIRE

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Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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CallFire Announces Secret Giveaway at ReadWriteWeb Mobile Summit

Los Angeles, CA — May 5, 2010

CallFire, a provider of hosted cloud telephony technology, will be attending the ReadWriteWeb Mobile Summit this Friday in Mountain View, and has a surprise giveaway for keynote attendees. CallFire CEO, Dinesh Ravishanker will be introducing keynote speaker Richard MacManus , the Founder and Co-Editor of ReadWriteWeb and will follow with a surprise giveaway for those attending the keynote. CallFire customers are encouraged to attend the summit to meet members of the CallFire team and receive a free gift. The mobile “unconference” will discuss important trends in the mobile space including: geo-location services, commerce & marketing, content & publishing, augmented reality, and app vs. browser based web. CallFire will add to the conversation by discussing how IVR and Cloud Telephony will impact the Mobile space.

CallFire’s IVR designer offers users a simple GUI to create automated telephone systems. Users can develop inbound & outbound phone systems, create complex surveys, deploy virtual call centers and automate meeting reminders with text-to-speech. CallFire’s technology allows click-to-call advertisers to customize phone trees in the cloud allowing them to leverage useful call analytics. Now, developers can trigger Google Analytics at any point in their phone system, allowing them to study caller habits and optimize sales funnels. Organizations who use Google’s click-to-call service and Commission Junction’s Pay-Per-Call services may find IVR optimization invaluable. “Small local businesses rely heavily on inbound telephone calls to drive sales, even in today’s digital economy. This reality has forced ad networks to support performance advertising for the phone, e.g. pay-per-call,” said Dinesh Ravishanker, CEO of CallFire. He continues, “This evolution has spurred an equally aggressive reformation of cloud-based phone systems that provide scalability, international reach, and insightful call analytics.”

About CallFire:

CallFire (http://www.callfire.com) is an industry leader in cloud telephony services that makes using VoIP simple. CallFire products include hosted IVR, power dialing for agents, voice broadcast, toll free numbers, call tracking analytics and voice APIs.

Contact:

Becky Siegel

Marketing Coordinator

becky(at)callfire(dot)com

Sales: 877.897.FIRE

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Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

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Broadcast a voice message that can understand keypad inputs, such as RSVP’s to an event, by creating an IVR campaign.
Video Rating: 0 / 5

CallFire.com is calling system which will give you an 800 number where people can call you and go through a number pressing system to either speak with sales, shipping, and etc. depending on what you select in your account.

Click Here to Visit CallFire.com and Start Your Free Trial

Using the CallFire drag and drop interface, you can easily change the recording your callers receive. You can even set up surveys to do market research and get feedback. Or, you could just set up the phone to give customers your email address, business hours, or connect the call directly to your cell phone.

With CallFire, you can continually change what the voice recordings say and the options they give to the callers calling your new business number. You can easily change the settings in a matter of minutes, in case you are going on vacation or are changing your business hours.

CallFire makes running a business much easier and will help you focus on other more important tasks. Also, if you are opening a business with more than one person, you could have all of the shipping questions go to one person, sales could go to one person, and  etc.

With CallFire, the options are limitless and you will be able to customize your recording for your own business. Not only does it function great, but it gives your business that professional look it needs to succeed. Take your business to a new level with CallFire and try it free for 30 days:

Click Here to Visit CallFire.com and Start Your Free Trial

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Video Rating: 4 / 5

What is an IVR System? IVR stands for interactive voice response. This video answers questions like Why do big companies use IVR? What are the benefits of IVR software? How can I easily implement an IVR System? For more information using Hosted IVR to create automated phone menus, visit Ifbyphone.com
Video Rating: 3 / 5

CallFire Releases Hosted IVR

CallFire

Los Angeles, CA — March 1, 2010

CallFire, a provider of hosted cloud telephony technology, has launched its Hosted Interactive Voice Response (IVR) product. This product fills an important gap in the telephony space allowing for rich customer interactions without live call center representatives. IVRs are widely used for large enterprises, but with this release, CallFire is democratizing the technology for smaller to mid-size businesses. Hosted IVR’s robust capabilities offer a comprehensive solution for a large variety of telecom needs.

CallFire’s Hosted IVR Features include:

    Human-like text-to-speech
    Scale from 1 to 1000s of calls
    APIs for developer integration
    Real-time phone number provisioning
    Simple pricing starting at 5¢ per minute

Core to CallFire’s Hosted IVR product is the user-friendly IVR designer, which offers drag and drop functionality for non-technical users empowering them to create complex surveys, and meeting reminders via an intuitive, engaging user interface. This capability widens the range of users who can individually build their own IVRs, something that historically could only be done by a developer. The ease of use, however, does not decrease the feature set. Features that include reading text from a specific excel column using text to speech, complex dial plans, recording of responses, and even Google analytics integration. “The product is so easy to use, we think it will revolutionize the way small businesses use telephones to save time, collect data & become more productive,” said Dinesh Ravishankar, CEO of CallFire. He continues, “Real time reporting and enterprise scalability allow larger businesses to leverage the same features at a fraction of what they used to pay.”

To try an IVR demonstration, please call 877-494-7175.

Hosted IVR’s feature set supports a wide range of customer uses creating a high degree of personalization in the conversation. For example, the IVR can be used for a virtual receptionist that will route phone calls, Comprehensive phone surveys that will compile results, or Customized appointment reminders. The IVR can either be sent out to a list of phone numbers or assigned to a specific phone number that can receive incoming calls.

Contact:

Becky Siegel

Marketing Coordinator

becky (at) callfire (dot) com

Sales: 877.897.FIRE

About CallFire:

CallFire is an industry leader in cloud telephony services that makes using VoIP simple. CallFire specializes in providing high-availability systems, beautiful user interfaces, furious developer support, and unparalleled customer care. Our products include hosted power dialing for agents, voice broadcast, toll free numbers, call tracking analytics and voice APIs. Our tools help developers, carriers & publishers build useful telephony applications. CallFire is located in Downtown Los Angeles and is comprised of a friendly group of intellectuals with aspirations to revolutionize how companies do business.

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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.

www.callfire.com CallFire’s Hosted IVR services are easy to use & quick to deploy. Within minutes of opening your free account users can create rich telephone IVRs, buy phone numbers & even administer automated outbound telephone surveys. With so many advances in VoIP, we want to provide you with unlimited possibilities.

Last week, CallFire announced the launch of their new SMS text messaging product. It is a part of CallFire’s call center, as it complements its Interactive Voice Response and Voice Broadcast features. The SMS text messaging capabilities allows CallFire customers to engage their callers or customers in a whole new way.

CallFire’s SMS Text Messaging service is easy to use. Users just need to upload their list of targeted customers to CallFire’s platform along with the message that they want to send. Users can send up to 160 characters per message, and they can forward the message to one or thousands of clients. This is an easy and advanced way to reach a lot of people. CallFire users can avoid abandoned or missed calls because text messages are a foolproof way to make sure that their message gets through.

CallFire’s SMS features are ideal for many different types of companies or individuals. The SMS service could be useful for pharmacists who want to send refill reminders to their customers. Professors could send homework assignments or reminders to their students. Marketers could even send prize information to contest winners via text message. CallFire will even send users delivery reports and analytics so that companies can evaluate how many people they reach out to and whether or not the text messaging service works well for them. Users can even upload the CallFire reports or messages to their computers using Excel.

Text messaging services have grown over the last couple of years. SMS text messaging has become a necessity for many phone users. It is an easy way to reach out to a large group of people, in a low-cost and low hassle way.

CallFire’s SMS messaging service is pay-as-you-go, at 3 cents a message. There are no setup or startup fees. Users can send as many text messages as they want. Read more about CallFire’s SMS product on their website.