Virtual Call Center

Melville, NY — May 20, 2008

A non-profit initiative taking place throughout the United Kingdom is receiving strong support from contact center leaders CosmoCom and BT, a leading provider of communications solutions and services. Their recommendations are coming during “Work Wise Week,” which began last Thursday in Great Britain, encouraging businesses throughout the UK to adopt Green IT practices like telecommuting and homeshoring. The companies are urging UK businesses to be more open to smarter business practices that are more common among US contact centers, but the trend is very much on the upswing in the US too.

“Contact Center Virtualization” is the key enabling technology in the successful work-at-home model, say BT and CosmoCom, the global leader in IP-based contact center technology. Virtualization enables agents to work from their own homes – wherever they are located. According to IDC, the US will have an estimated 330,000 such home-based agents by 2010. CosmoCom and BT say increased adoption by more enterprises in both countries and elsewhere makes good economic sense.

“US contact centers have been faster than their UK counterparts to recognize the flexibility and power of IP-based contact center technology,” said Steve Kowarsky, Executive Vice President, CosmoCom. “Virtualized contact centers here are already encouraging the work-at-home model, and as they become increasingly familiar with its benefits, many more American enterprises will adopt this model.”

Industry analysts agree. “In a few years we won’t be talking about ‘virtualized’ contact centers, because the practice will become mainstream and they will simply be referred to as ‘contact centers’ once more,” said Mona Sultan, an analyst with Datamonitor.

Employees and supervisors in today’s contact centers can work wherever they have a high-speed Internet connection. With desktop or notebook computers and headsets, employees can be located in a physical call center or in a virtual call center, working from remote or at-home offices. Calls can be routed seamlessly to agents anywhere, and supervisors can monitor and manage their work forces as easily as if everyone were in the same room.

BT has benefited from an aggressive “Homeshoring” policy in recent years. They currently have 15,000 employees working from home, and they plan to expand the program. BT’s homeshoring proposition can be specifically aimed at people who cannot commute to an office, such as mothers with children at home, home caregivers to family members, and the disabled, opening up a whole new pool of productive and valuable potential employees. In addition to the savings in commuting cost and time and their associated environmental benefits, at-home employee attrition rates are down from the 26 per cent per year level typical of a physical contact center to just 10 per cent. Absenteeism is also down significantly. All together, homeshoring is a step in the right direction for the carbon agenda that is also helping an organization like BT to reduce its operating costs.

Work Wise Week UK

The third annual Work Wise Week runs from Thursday, May 15 to Tuesday, May 21, 2008. The initiative supports and promotes work-at-home policies among the UK labor force, and educates employers about its benefits. BT and CosmoCom are focused the contact center segment. Of the UK’s 960,000 contact center employees (one in every 60 people in the country) only a few thousand work from home, according to researcher ContactBabel. So there is much room for improvement.

“With proven technology available on the market to enable firms to be much more flexible about agent location, there is no reason for so many of the UK’s contact centers to accept the traditional contact center model,” said Natasha Clough, Senior Global Marketing Manager CRM for BT. “Contact center managers should view Work Wise Week as a great opportunity to look again at how they operate and how they could do things differently.”

Phil Flaxton, chief executive of Work Wise UK, said that home-working makes sense in today’s economy. “An increasingly competitive world means that employers and employees have to strive to use their resources effectively; one to gain better productivity, the other to balance work-life pressures. Virtualization of the contact center is just one option that can be offered,” Flaxton explained.

About CosmoCom

CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

Media Contact for CosmoCom:

Communication Strategy Group

Arthur Germain

+1 631-239-6335

www.gocsg.com

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CosmoCom Honored for Advanced Real-Time Contact Center Reporting Technology

CosmoDashboard’s graphical environment empowers managers to easily customize real-time contact center information to suit their needs

Melville, NY — August 10, 2010

CosmoCom, the global leader in Contact Center Consolidation 2.0, announced today that its CosmoDashboard™ advanced, real-time contact center reporting technology has been honored with a 2010 IP Contact Center Pioneer Award from TMC (Technology Marketing Corporation).

Since it was introduced with the release of CosmoCall Universe 6 all-in-one contact center suite in March of 2009, CosmoDashboard has been turning heads and gaining recognition for the power and flexibility it brings to real time reporting. It provides call center supervisors and administrators with a personal, highly customizable graphical interface to view key contact center metrics for queues, skills, teams, groups and more in real time.

CosmoDashboard’s ease-of-use enables managers to personalize real-time contact center information to suit their needs and desires. Contact center supervisors and management don’t have to adapt to the information presented, they control it, and they can also share specific reports with the confidence that data will be filtered by sophisticated permission profiles, meaning viewers will only have access to the data that they are allowed to see.

The 2010 IP Contact Center Technology Pioneer Award awards companies that have produced an innovative, successful IP contact center product or service.

“CosmoCom’s innovative contact center reporting functionality, like their whole all-in-one contact center suite, has been designed with the needs of the contact center market in mind and the potential of IP behind it – making it a natural choice for an IP Contact Center Technology Pioneer Award,” said Rich Tehrani, CEO, TMC.

“Contact centers live by their reports. Each contact center manager wants to see their information from many perspectives, and often each perspective is unique to that center or even that manager,” said Steve Kaish, CosmoCom’s VP of Product Management. “We rolled over a decade of feedback into CosmoDashboard to create a powerful yet easy to use reporting tool for the industry. We’re pleased that TMC has recognized our achievements with this award.”

View a video demo of CosmoDashboard at http://www.cosmocom.com/to/video-cosmoDashboard.

Winners of the IP Contact Center Technology Pioneer Award are highlighted in the July, 2010 issue of Customer Interaction Solutions magazine. For more information please visit http://www.tmcnet.com.

About CosmoCom

CosmoCom™ provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today – and tomorrow. CosmoCom’s Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom’s unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world’s largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

All product and company names herein may be trademarks of their registered owners.

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Melville, NY — August 30, 2010

CosmoCom, the global leader in Contact Center Consolidation 2.0, announced a number of successful deployments with Taiwan-based Eason Tech, a premier value-added reseller and systems integrator. Eason Tech has created a successful model of offering customers “whole” contact center solutions that combine their specialized industry applications with the CosmoCall Universe™ (CCU) virtual contact center platform.

Eason Tech specializes in building call centers for medium to large enterprises in the telecom and financial industries. Eason developed and honed their own specialized CRM and telemarketing front end systems for these verticals which they have deeply integrated with CosmoCall Universe. The resulting turn-key contact center packages have been quite successfully deployed on premises at more than a dozen significant customers in Taiwan and Mainland China.

One such customer is an international insurance company with 400 service representatives in three locations accounting for roughly 25% of the income in the Taiwan branch operations. Despite having invested heavily into a legacy telemarketing system, the company was plagued with system instability and numerous delays. When it was evident that a change was in order, they selected a CCU platform from Eason for its reliability; its unified, consolidated nature; the built-in redundancy; the consolidated reporting and recording for compliance; as well as for the predictive dialing capabilities to support future growth.

Another large commercial bank established a call center to answer investor questions about the trading of managed funds. Inbound calls are seamlessly routed from a single service hotline number to the right agent in one of four offices nationwide, complete with screen-pop of Eason’s CRM application. In addition to these formal virtual call centers, sales reps in the offices act as informal call center agents for outbound campaigns to customers, drastically reducing the costs and time-drain associated with on-site visits to those customers.

Over the past decade, Eason Tech has built a reputation for excellence in developing and deploying specialized CRM and telemarketing applications – initially for insurance, then expanding into banking and telecom. “Over time it became clear that our customers could benefit from more advanced contact center solutions and a ‘whole’ offering would give us a clear competitive advantage,” said K.C. Hong, General Manager of Eason Tech, “We narrowed our sights on CosmoCom’s virtual contact center technology because it had all of the features our customers and prospects required with extremely robust and flexible integration capabilities to our CRM applications, which was an absolute requirement.”

CosmoCom’s CEO, Ari Sonesh, commented, “Eason Tech has been an outstanding partner in the APAC region. They saw the synergy in our respective technologies and created a value-added contact center solution that really helps their BFSI (Banking, Financial Services and Insurance) and telecom customers to achieve their business goals.”

About Eason Technologies

Eason Tech is a provider of professional services and products to help customers build first-class contact centers. With rich software development resources and industry vertical knowledge, Eason Tech specializes in providing their customers with innovative ways to automate operations for maximum performance and efficiency.

Eason Tech’s TM-Pro and Service-Pro applications complement and extend CosmoCom’s power to bring a complete solution for call center operations. TM-Pro manages the full cycle of telemarketing operations, starting from lead management, list distribution, and telemarketing campaign management, and extending to achievement reports and post-process auditing. TM-Pro provides the flexibility to enable the telemarketing process to be dynamically adapted to the condition of the campaign. Service-Pro acts similarly to handle inbound contact requests. Both TM-Pro and Service-Pro are growing aggressively in the Greater China region. http://www.easontech.com.tw

About CosmoCom

CosmoCom™ provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today – and tomorrow. CosmoCom’s Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom’s unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world’s largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

All product and company names herein may be trademarks of their registered owners.

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Related Hosted Contact Center Press Releases

Melville, NY — August 2, 2006

CosmoCom, the global leader in Unified Customer Communications, today announced it has received an IP Contact Center Technology Pioneer Award from Customer Interaction Solutions magazine. CosmoCom’s flagship product CosmoCall Universe is among the select group of winners recognized in the publication’s July issue that highlights “the best of the best” in emergent technology that is saving call centers all over the world a lot of time, effort and capital. CosmoCall Universe was highlighted for meeting “the contact center business needs of a wide variety of organizations.” Complete editorial coverage for the IP Contact Center Technology Pioneer Award can be read at http://www.tmcnet.com/call-center/0706/mngmnt-scope-the-ip-contact-center-technology-pioneer-awards.htm

“We’ve chosen as winners the products with the most admirable feature sets and the best track records of dramatically improving the operations of today’s call centers,” said Tracey Schlemetic, editor of Customer Interaction Solutions in her editorial introduction to the award winners.

“CosmoCom appreciates this award as a gesture of recognition from Customer Interaction Solutions,” said CosmoCom EVP, Steve Kowarsky. “The pioneering spirit has always been a hallmark of our company as we helped organizations implement Unified Customer Communications, a concept we introduced to the market in 1997. This Pioneer Award honors the company, and honors the many people that have contributed to our success.”

About CosmoCom

CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

MEDIA CONTACT

Arthur Germain

Communication Strategy Group for CosmoCom

631-239-6335

www.gocsg.com

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Related Hosted Contact Center Press Releases

Melville, NY — January 24, 2007

CosmoCom, the global leader in Unified Customer Communications, has been recognized by two leading industry publications for outstanding development of its CosmoCall Universe version 5.0 contact center platform. Internet Telephony and Customer Inter@ction Solutions each awarded their Product of the Year title to CosmoCom’s CosmoCall Universe version 5.0, dubbed the Unified Customer Communications (UCC) release for its enhanced support of key elements of UCC. Editors selected the UCC platform for its ability to provide quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use it.

“We appreciate these outstanding industry awards that recognize CosmoCom’s achievement in delivering a Unified Customer Communication platform capable of reaching every part of an organization,” said Ari Sonesh, CosmoCom CEO and Chairman.

Internet Telephony and Customer Inter@ction Solutions are published by Technology Marketing Corporation (TMC). TMC Executive Group Publisher Nadji Tehrani said, “CosmoCom has proven they are committed to quality and excellence while addressing real needs in the marketplace. We’re proud to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

The Product of the Year Award winners for 2006 will be featured in the February 2007 issue of Internet Telephony and the January and February 2007 issues of Customer Inter@ction Solutions.

About CosmoCom

CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by consolidating many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.

MEDIA CONTACT

Arthur Germain

Communication Strategy Group for CosmoCom

631-239-6335

www.gocsg.com

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CosmoCom Logo

Melville, NY — February 5, 2008

Ask IT professionals what trends are shaping their industries and their answers will include globalization, outsourcing, offshoring, and telecommuting. Platform consolidation is a recurring theme, and contact center technology is no exception. The virtualization of the global workforce is driving IT professionals to look for better ways to communicate through so-called EON (Everything On Network) technologies that encompass voice, email, fax, SMS, web chat, collaboration and video.

With a Contact Center Consolidation 2.0 strategy, organizations can support many diverse contact center operations and applications on a single platform that enables global distribution of the agents. To help IT professionals better understand its impact, CosmoCom has developed “Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations,” a whitepaper that discusses the technologies and strategies involved. The complimentary guide is available for download from http://www.cosmocom.com/to/Consolidation20wppr

“CosmoCom is the leading exponent and the leading provider of Contact Center Consolidation 2.0, which brings together all communication channels and major contact center functions for Unified Customer Communications,” said CosmoCom EVP and whitepaper author Steve Kowarsky. “This trend is revolutionizing the entire range of business and customer interactions, in formal call centers and beyond, for all information workers.”

Consolidation 2.0 is provider neutral. It can be deployed via a traditional premise-based system or hosted by one of many global service providers that have Consolidation 2.0 offerings. With Consolidation 2.0, enterprises gain the efficiency and cost reduction benefits of consolidation without compromising the unlimited deployment flexibility of an IP communications architecture. Consolidation 2.0 combines the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components as well as the overall enterprise Information Technology environment.

The whitepaper explains the benefits of Consolidation 2.0 and demonstrates that it is the best way to meet the contact center needs of today’s global business environment.

About CosmoCom

CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

Media Contact for CosmoCom:

Arthur Germain

Communication Strategy Group

+1 631-239-6335

www.gocsg.com

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Melville, NY — June 16, 2008

During this week’s NXTComm08 event in Las Vegas, attendees and exhibitors will be looking for new and better ways to support their many communication and business applications. CosmoCom will be there, showing attendees how to benefit from next generation contact center technology by consolidating the diverse contact center infrastructure needs of their enterprises, and by sharing the benefits of advanced contact center tools more broadly within their organizations.

CosmoCom will be a Gold sponsor and featured speaker at the Unified Communications Conference, an event within the NXTComm event hosted by the FierceVoIP and FierceTelecom units of FierceMarketing (http://www.fiercevoip.com/site-specific/www.fiercevoip.com/UC/agenda.php). On Wednesday, June 18 at 3:15 PM PT, David Zibelman, CosmoCom’s AVP of Channel Development, will conduct a session about the compelling value proposition that CosmoCom calls Contact Center Consolidation 2.0.

In addition, CosmoCom will be on hand in the major exhibit area of its partner Sonus in booth SU9208. Sonus and CosmoCom will be demonstrating the interoperability of Sonus’ IP network infrastructure and CosmoCom’s IP contact center service platform. Alan Mitchell, CosmoCom’s Vice President for Mobile Solutions, will be available to explain the applications and benefits of the interoperability, giving special attention to CosmoCom’s mobility initiative and how it complements Sonus’ innovative mobilEdge product line.

About Consolidation 2.0

Consolidation 2.0 combines the many diverse contact center needs of the enterprise on a single platform that integrates quickly and easily with other VoIP network components as well as the overall enterprise Information Technology environment. Consolidation 2.0 unites all communication channels and all major contact center functions for Unified Customer Communications, revolutionizing the entire range of business and customer interactions, in formal call centers and beyond for all information workers. With Consolidation 2.0, enterprises gain the efficiency and cost reduction benefits of consolidation without compromising the unlimited deployment flexibility of an IP communications architecture.

About CosmoCom

CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

Media Contact for CosmoCom:

Communication Strategy Group

Arthur Germain

1-631-239-6335

agermain @ gocsg.com

www.gocsg.com

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Melville, NY — June 24, 2008

CosmoCom, the global leader in Contact Center Consolidation 2.0, today announced that it has achieved Gold Certification status in the Microsoft Partner Program. Gold certification is the highest level of certification offered by Microsoft, and is attained by only five percent of all North American partners.

Having Gold Certification creates a closer development and business relationship between CosmoCom and Microsoft that benefits CosmoCom customers. As a Gold Certified Partner, CosmoCom receives priority information and support from Microsoft on its latest tools and features, helping CosmoCom to deliver new and innovative contact center capabilities to its users. CosmoCom also gains greater access to the vast number of developers across the globe with expertise in Microsoft tools and programming environments, which makes it easier and less expensive to support, maintain and operate CosmoCall Universe contact centers.

“CosmoCom has always been a Microsoft partner in the contact center market. The new Gold Certification further demonstrates our commitment to developing innovative applications on Microsoft’s platforms,” said Ari Sonesh, CosmoCom CEO and founder. “Our long relationship with Microsoft includes our recent involvement as a launch partner for Microsoft’s Customer Care Framework, which we integrated with CosmoCall Universe.”

“Customers are looking for partner companies that can bridge the gap between their business demands and technology capabilities,” said Allison Watson, vice president of the Worldwide Partner Sales and Marketing Group at Microsoft Corp. “They need to trust in a company that can act as an expert adviser for their long-term strategic technology plans. Microsoft Gold Certified Partners, which have certified expertise and direct training and support from Microsoft, can build a positive customer experience with our technologies. Today, Microsoft recognizes CosmoCom as a Gold Certified Partner for demonstrating its expertise providing customer satisfaction using Microsoft products and technology.”

About CosmoCom:

CosmoCom, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

Media Contact for CosmoCom:

Communication Strategy Group

Arthur Germain

+1 631-239-6335

agermain @ gocsg.com

www.gocsg.com

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Melville, NY — July 16, 2008

CosmoCom, the global leader in Contact Center Consolidation 2.0, today announced that Open Technologies, one of Russia’s largest solutions integrators, has agreed to be a distribution channel and a system integrator for CosmoCom’s flagship software product, CosmoCall Universe™. The deal strengthens CosmoCom’s regional support for current customers and creates many new opportunities.

In forging this partnership, Open Technologies and CosmoCom are responding to the rapid growth of contact centers in the Russian and CIS markets. The multi-tenant nature of the CosmoCall Universe platform makes it particularly attractive in this region, as many enterprises there prefer hosted services to reduce the capital costs and support burdens of premise-based systems. Open Technologies is already implementing CosmoCall Universe for its first service provider customer, Russian Telco DCN. DCN’s first customer will be the City of Ekaterinburg.

“CosmoCom’s technology meets the needs of large enterprise customers for cost effective customer service, and of telephone companies seeking new value-added services,” said Sergey Vishnyakov, Vice President, Open Technologies. “Competing solutions did not offer us the key advantages in the market of CosmoCom’s Consolidation 2.0 value proposition, and we look forward to offering the value of this product to our customers.”

“Open Technologies is a strong integration partner and a great match for CosmoCom” said Ari Sonesh, CosmoCom’s Chairman and CEO. “They understand the technologies needed to support our platform and, more important, they understand the contact center needs of their far reaching customer base. CosmoCom warmly welcomes a partner with so many ingredients for success to our extended global family.”

About Open Technologies

For more than a decade, Open Technologies has developed and deployed state-of-the-art technologies for business, manufacturing, and government automation in Russia. The company offers a wide spectrum of services and solutions for large and medium-sized enterprises. Its services include IT auditing, business processes analysis, and the selection, deployment, and support of optimum IT solutions.

About CosmoCom

CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit www.cosmocom.com.

MEDIA CONTACT

Arthur Germain

Communication Strategy Group for CosmoCom

631-239-6335

www.gocsg.com

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CosmoCom – The Future of Contact Center Technology

Melville, NY — November 17, 2009

CosmoCom announced today that is has recently been certified for direct SIP Trunking interoperability with AT&T, Global Crossing, and XO Communications. As a pioneer in IP Telephony, CosmoCom has been deployed in dozens of carriers’ Voice over IP (VoIP) networks. The native VoIP architecture of CosmoCall Universe has enabled CosmoCom’s IP-based contact center solution to easily integrate with these carriers’ VoIP infrastructure.

As carriers roll out their VoIP services, they have added SIP Trunking to their service offerings to allow businesses to directly connect corporate VoIP systems to the carriers’ networks. SIP Trunking enables corporations to benefit from the advantages of IP-based contact center solutions without having to also deploy VoIP gateways on the corporate premises. Such a solution greatly reduces both hardware and IT costs as well as the technology expertise required for the corporations deploying VoIP solutions.

“With CosmoCall Universe and SIP Trunking, enterprises can save on VoIP equipment expenses, while simultaneously enjoying the economies of carrier-based IP telephony services,” said Steve Kaish, CosmoCom’s Vice President of Product Management. “By adding more carriers to our SIP interoperability list, CosmoCom’s customers now have even more service providers to choose from for their telecommunications needs, with the assurance and confidence that those carriers have fully certified the joint solution.”

About CosmoCom:

CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

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