New Healthcare Contact Center White Paper Available from CosmoCom
Melville, NY — December 8, 2009
Pick up a newspaper, turn on the TV or check your favorite news site(s) on the Web and it’s likely that one of the top stories will be related to healthcare. Around the globe, governments and private industry are actively seeking new ways to improve healthcare delivery and take cost out of the system. A growing number of organizations are finding that today’s contact center technology is the answer. To help healthcare enterprises better understand some of the ways that contact center technology is making a difference to the industry, CosmoCom has recently made available a complimentary new white paper on “the Intersection of Healthcare and Contact Center.”
The paper takes a high-level look at how IP contact center technology is improving healthcare today and offers examples of how it can further enhance communications between patients and providers for better overall outcomes. Referencing such applications as nurse triage, health coaching, Personal Emergency Response Systems (PERS), and Remote Patient Monitoring (RPM), the piece explains how a unified patient-provider communication approach to healthcare can have significant impact.
“CosmoCom has been experiencing a lot of growth in the healthcare industry,” said the paper’s author, CosmoCom EVP, Steve Kowarsky. “We’ve developed considerable expertise around healthcare contact center solutions, and the goal of this paper is to share that knowledge and inspire health professionals to recognize and take advantage of the potential benefits of contact center technology.”
The white paper is available now and can be downloaded, free of charge, on the CosmoCom web site at http://www.cosmocom.com/to/HealthContactCenterPaper .
About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com .
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CosmoCom Contact Center Technology Provides Innovative Services to Municipalities
CosmoCom Contact Center Technology Provides Innovative Services to Municipalities
Melville, NY — October 18, 2010
CosmoCom, the global leader in Contact Center Consolidation 2.0, announced that Milgam City Services in Israel has implemented the CosmoCall Universe (CCU) all-in-one contact center suite to support their outsourced and insourced services to utilities and municipalities throughout Israel.
For nearly 30 years Milgam has been providing an array of outsourced collections and related services to local municipalities and water authorities in Israel via distributed operations throughout the country. A growing list of more than 150 clients with increasingly complex customer demands prompted Milgam to search for a new contact center platform. After thoroughly testing a number of solutions, Milgam found CosmoCom’s virtual call center platform to be the most flexible, easy-to-use and capable of meeting their complex demands.
The unified, all-in-one nature of CCU, enables Milgam to use the inherent recording and other advanced functionality instead of purchasing separate, disparate components. Plus, the virtual contact center technology fits well with their distributed organization and their future plans for remote agent insourcing and home workers.
“We are very satisfied with our decision to have CosmoCom as our contact center technology supplier,” said Daniela Koblentz, National Enterprise Manager at Milgam, “With CosmoCom we were able to rapidly deploy a complicated call center, serving over 20 municipalities and water corporations. The familiar Windows environment enables me – as a non technical person – to easily script call flows, create real-time reports and make changes as needed.”
The initial 20 municipalities are only the beginning; Milgam’s goal is to have more than 50 rolled-out by the end of the year. One innovative example is the PaNGo National Cellular Parking Services which enables citizens to park simply by using their cell phones. The supporting call center uses a sophisticated IVR that provides a customized greeting to each caller – as if they were calling their own municipality – and then routes the call to the most appropriate agent – complete with a screen-pop.
“Milgam is a true success story of a company that was not technically oriented, but with very complex demands. They were able to implement a wonderful service for their customers in a very short period of time,” explains Moshe Harari, Regional Director of CosmoCom. “Most important to Milgam is that they can manage their own system and implement new customers and services independently.”
About CosmoCom
CosmoCom™ provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today – and tomorrow. CosmoCom’s Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom’s unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world’s largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
All product and company names herein may be trademarks of their registered owners.
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Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
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No commentsCosmoCom Wins Software Award for CosmoHealth
Melville, NY — May 6, 2010
CosmoCom the global leader in Contact Center Consolidation 2.0, announced that its healthcare contact center technology, CosmoHealth™, has won a prestigious 2010 Long Island Software Award (LISA). Presented by the Long Island Software and Technology Network (LISTnet), the LISA recognizes innovation and excellence in software development by Long Island-based companies.
CosmoHealth is a unified inbound/outbound IP contact center suite that enables Unified Patient-Provider Communication for large healthcare enterprises, which typically have multi-site contact center operations and needs that are well beyond the capabilities of basic PBX and unified communication systems. CosmoHealth delivers the most advanced multi-channel contact center capabilities to every part of a healthcare organization, serving hospitals, hospital networks, medical school campuses, insurers, PBMs and others. With CosmoHealth, all of the diverse contact centers within the enterprise are consolidated into one unified platform capable of integrating with key business applications in a unified desktop, facilitating a consistent, high-quality patient experience while driving efficiency and reducing costs.
Among the many healthcare applications that CosmoHealth enables are: Remote Patient Monitoring, Disease and Lifestyle Management, Health Coaching, Video, Consolidation, Remote and Home Agent support and so much more.
“Over more than a decade, we have won many dozens of awards for our core all-in-one, IP contact center platform. We are pleased that our healthcare contact center expertise is also being recognized with the highest honor of its kind in the region,” said CosmoCom CEO, Ari Sonesh, “We dedicate this award to our many healthcare customers who have helped shape CosmoHealth.”
CosmoCom will be exhibiting CosmoHealth in booth 942 at the upcoming American Telemedicine Association 2010 Conference in San Antonio, Texas from May 16 – 18.
About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
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CosmoCom VP Named to VARBusiness Magazine ‘Executives to Watch’ List
MELVILLE, NY — April 11, 2006 –
CosmoCom, the Contact Center On-Demand specialist, today announced that CMP Media’s VARBusiness magazine has named Leron Polani, CosmoCom’s vice president of business and corporate development, to its exclusive list of “Executives to Watch,” which is part of its annual “Top 100 Channel Executives” listing. Polani was recognized in the annual VARBusiness Partner Programs Guide online earlier this month by editors who cover strategy and technology trends for solution providers and technology integrators.
“We celebrate the men and women who enable solution providers with programs, products, and inspiration,” said Lawrence M. Walsh, editor, VARBusiness. “These executives are worthy of emulation by all of their peers.”
Polani manages CosmoCom’s alliance and partner relationships, in addition to overseeing its legal and corporate affairs as general counsel. He designed CosmoCom’s EcoCosm Business Partner Program for the company’s worldwide network of value added resellers and service providers to give them the tools, training and support they need to grow their business and their bottom line. The goals of the program are to help and support Business Partners in their go-to-market strategy, and to reward Partners with proven commitment and demonstrated success with CosmoCom technology in their territories. For more information on CosmoCom’s EcoCosm Business Partner Program, please visit http://www.cosmocom.com/Company/ecoCosm.htm.
The “Executives to Watch” list is based on a survey of channel executives with respect to their years of service, the size of their channel programs, and their partner priorities for the coming year. The VARBusiness list of “Executives to Watch” is available online at: http://www.varbusiness.com/sections/main/2006channelexecs.jhtml.
Prior to joining CosmoCom in 2001, Polani practiced law at New York City firm Beck and Arad, LLP, in the areas of international business, general corporate, and investment management, with a focus on Internet and technology issues. Polani received his law degree from the University of Essex in the United Kingdom and his Master of Laws degree in International Legal Studies from American University, Washington College of Law.
About VARBusiness
For the past 19 years, VARBusiness’ strategic resources have been the gateway to the solution provider community. VARBusiness provides unique strategic business and technology insight for technology integrators through industry-defining research, in-depth editorial, channel events and innovative Web services, enabling these IT professionals to make educated decisions for their businesses, partnerships and customers. VARBusiness has been the recipient of numerous industry awards for both editorial content and design. Additional information about VARBusiness products, events and services is available on the magazine’s Web site at www.varbusiness.com.
About CosmoCom
CosmoCom™, The Contact Center On-Demand™ specialist, is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Our flagship product, CosmoCall Universe, enables better customer service at a lower cost, by supporting enterprise-wide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider. This multi-tenant platform unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.
MEDIA CONTACT
Arthur Germain
Communication Strategy Group for CosmoCom
631-239-6335
www.gocsg.com
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No commentsCosmoCom Hosts First Annual ?CosmoCommunity? Event
Melville, NY — May 15, 2006
CosmoCom, the Contact Center On-Demand specialist, this week hosts its first annual CosmoCommunity event for partners and customers of its groundbreaking contact center on-demand platform during May 17-19, 2006 at the Hyatt Regency Wind Watch Hotel on Long Island, NY. The CosmoCommunity – including major telcos from every continent – will network to exchange ideas and best practices, participate in seminars and learning sessions, view demos of leading-edge technology, and learn more about how CosmoCom technology can help them better achieve their business objectives.
The event boasts a prestigious array of sponsors including:
Microsoft, which provides the core technology behind the CosmoCall Universe platform
Nekotec Telecom, CosmoCom’s largest Mexican and Latin American channel partner
BroadSoft, a leading provider of complementary IP Centrex technology
Neocase Software, which offers an innovative, collaborative customer relationship management (CRM) technology integrated with CosmoCall Universe
AudioCodes, a developer of Voice over IP (VoIP) gateways that complement CosmoCom’s all-IP contact center platform
Intertec, CosmoCom’s channel partner in India and the Middle East
RiverStar Software, a global provider of On-Demand scripting technology for contact centers and Web self service.
VoiceGenie Technologies, maker of interactive voice response (IVR) platforms for next-generation speech-enabled contact centers.
Voxpilot, a leading provider of IMS-Ready, VoiceXML and Video-In-VoiceXML platforms, integrated with CosmoCall Universe.
France Telecom, a CosmoCom business partner providing pivotal telecommunications support for businesses of all sizes, in France and around the world
“CosmoCom has made an enormous impact on the creation and management of contact centers for its global customers and partners,” said Ari Sonesh, CosmoCom CEO. “We are pleased to be bringing together this CosmoCommunity in an environment of mutual benefit that everyone can enjoy and profit from.”
The event will include an opening address by Sonesh and presentations by industry luminaries Lior Arussy and Don Van Doren.
Sonesh will share his insights on how CosmoCom’s vision is set to grow with the participation and support of the CosmoCommunity. Arussy, a well-respected author, consultant and creative catalyst in the area of “delightful customer experiences and executing profitable customer strategies,” will discuss the customer experience in an on-demand world. Van Doren will comment on several key industry trends from his vast practical experience.
The three-day event includes exhibits from CosmoCom partners and third-party application developers, plenary sessions, and breakout tracks on applications, technology, and hosted services, case studies on enterprise and service provider deployments and evening networking activities.
The event will be hosted at Long Island’s premier corporate hotel, the Hyatt Regency Wind Watch, set in a stunning, resort-like setting with an 18-hole championship golf course, providing the perfect environment for meeting and exchanging ideas with other contact center professionals from around the globe. For more information about the CosmoCommunity event, please visit http://www.cosmocom.com
About CosmoCom
CosmoCom™, The Contact Center On-Demand™ specialist, is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Our flagship product, CosmoCall Universe, enables better customer service at a lower cost, by supporting enterprise-wide virtual contact centers from one all-IP platform, self-hosted or hosted by a network service provider. This multi-tenant platform unifies all communication channels, including telephone, videophone, email, voice mail and Web chat/voice/video/collaboration, and also unifies the contact center functions of automatic call distribution (ACD), interactive voice and video response (IVVR), computer telephony integration (CTI), predictive, preview, and progressive dialing with campaign management, recording and quality monitoring, interaction history, and administration and reporting. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, EagleACD, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.
MEDIA CONTACT
Arthur Germain
Communication Strategy Group for CosmoCom
631-239-6335
www.gocsg.com
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CosmoCom Named to Deloitte?s Technology Fast 50 as One of New York?s Fastest Growing Technology Companies
Melville, NY — September 18, 2006 –-
CosmoCom, the leader in Unified Customer Communications, today announced it has again been named to Deloitte’s prestigious Technology Fast 50 Program for the New York Region. For the fourth time, CosmoCom was recognized as one of the 50 fastest growing technology, media, telecommunications and life sciences companies in the area by Deloitte & Touche USA LLP, one of the nation’s leading professional services organizations.
Rankings are based on the percentage revenue growth over five years from 2001–2005. CosmoCom’s five year revenue growth of 183 percent earned it this spot in the Fast 50 list.
“Revenue Growth is a litmus test for every company,” said Ari Sonesh, CosmoCom’s Chairman and CEO. “But it takes a lot to make it happen. The hard work of our people has led to the increasing adoption of our unified customer communications platform by telcos and other enterprises,” Sonesh continued. “This is the driving force behind our growth.”
To qualify for the Technology Fast 50, companies must have had operating revenues of at least $ 50,000 in 2001 and $ 5,000,000 in 2005, be headquartered in North America, and be a company that owns proprietary technology or proprietary intellectual property that contributes to a significant portion of the company’s operating revenues; or devotes a significant proportion of revenues to the research and development of technology. Using other companies’ technology or intellectual property in a unique way does not qualify.
Winners of the 16 regional Technology Fast 50 programs in the United States and Canada are eligible to be entered into the Deloitte’s Technology Fast 500 program, which ranks North America’s top 500 fastest growing technology, media, telecommunications and life sciences companies. For more information on Deloitte’s Technology Fast 50 or Technology Fast 500 programs, visit www.fast500.com.
About Deloitte
Deloitte refers to one or more of Deloitte Touche Tohmatsu, a Swiss Verein, its member firms and their respective subsidiaries and affiliates. As a Swiss Verein (association), neither Deloitte Touche Tohmatsu nor any of its member firms has any liability for each other’s acts or omissions. Each of the member firms is a separate and independent legal entity operating under the names “Deloitte”, “Deloitte & Touche”, “Deloitte Touche Tohmatsu” or other related names. Services are provided by the member firms or their subsidiaries or affiliates and not by the Deloitte Touche Tohmatsu Verein.
Deloitte & Touche USA LLP is the US member firm of Deloitte Touche Tohmatsu. In the US, services are provided by the subsidiaries of Deloitte & Touche USA LLP (Deloitte & Touche LLP, Deloitte Consulting LLP, Deloitte Financial Advisory Services LLP, Deloitte Tax LLP and their subsidiaries), and not by Deloitte & Touche USA LLP.
About CosmoCom
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit www.cosmocom.com.
Media Contact:
Arthur Germain
Communication Strategy Group for CosmoCom
631-239-6335
www.gocsg.com
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No commentsCosmoCom and CSD Improving Communications for Deaf and Hearing Impaired
CosmoCom and CSD Improving Communications for Deaf and Hearing Impaired
Melville, NY — November 15, 2010
CosmoCom the global leader in Contact Center Consolidation 2.0, announced that CosmoCom advanced contact center technology has helped CSD to win a number of government contracts to improve telecommunications access for disabled citizens.
CSD, a private, nonprofit organization, is one of the America’s largest providers of communications-related services for deaf and hard of hearing people. Using the CosmoCall Universe (CCU) virtual contact center platform, CSD recently was awarded a multi-million dollar government grant enabling a nationwide initiative CSD calls “Project Endeavor”. The initiative provides discounted broadband services, premises equipment and technology training to the underserved key population of deaf and hard of hearing people. By placing Public Access Videophones in key locations, deaf and hard of hearing people currently without broadband access will be able to connect with CSD’s contact center at various public facilities to register and qualify for Project Endeavor. In addition the contact center helps consumers learn various ways to benefit from use of the equipment and broadband services in general.
Earlier in the year, the State of California awarded CSD a substantial contract for the statewide Deaf and Disabled Telecommunications Program (DDTP) that provides specialized telecommunications equipment to deaf, hard of hearing, deaf–blind, and individuals with speech impairments who face difficulties communicating on the telephone. Consumer requests for equipment are qualified and serviced through CSD’s contact center locations in Stockton, CA and Sioux Falls, SD.
By replacing its legacy analog technology with CCU, CSD is able to use Voice over Internet Protocol (VoIP) and gains greater flexibility in the types of incoming contacts it can accept along with better reporting capabilities, long distance toll avoidance and intra-company communications. Together, CSD and CosmoCom are truly providing a technology platform that bridges the communication gap across all barriers.
“The expansion of our contact center network enables us to initiate broader marketing and educational initiatives, and respond more efficiently to our customers’ needs,” said Ben Soukup, president/Chief Executive Officer of CSD. “The new, high-capacity, state-of-the-art, multi-location contact center enables call support via voice, text, IP, Web-chat, and video. These elements were instrumental in helping us win some big contracts with federal and state government agencies.”
“We’re proud that our contact center technology helps CSD improve accessibility for the deaf and hard of hearing,” says Dr. Benjamin Eisner, President of CosmoCom, “We look forward to helping them help others long into the future.”
About CSD
CSD (aka Communication Service for the Deaf, Inc.) was established in 1975, primarily to provide sign language interpreting services to deaf and hard of hearing adults in South Dakota. Today, CSD employs nearly 2,000 individuals in offices across the nation, providing a broad continuum of social and human services programs, as well as telecommunications relay services. CSD is a private nonprofit agency dedicated to providing quality services; ensuring public accessibility; and increasing awareness of issues affecting the deaf, hard of hearing and individuals with speech disabilities. For more information, please visit http://www.c-s-d.org.
About CosmoCom
CosmoCom™ provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today – and tomorrow. CosmoCom’s Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom’s unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world’s largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please http://www.cosmocom.com.
All product and company names herein may be trademarks of their registered owners.
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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
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No commentsCosmoCom Virtual Contact Center Technology Enables Better Medication Management
CosmoCom Virtual Contact Center Technology Enables Better Medication Management
Melville, NY — December 7, 2010
CosmoCom, the global leader in Contact Center Consolidation 2.0, today announced that PharmMD has chosen CosmoCom’s industry leading, virtual contact center technology to advance their Medication Therapy Management (MTM) Services to improve patient outcomes and lower healthcare costs.
“Unintentional medication misuse is a major healthcare issue that jeopardizes patient safety and is costly to consumers and healthcare providers alike,” says Bo Bartholomew, CEO of PharmMD. “We are always looking for ways to better improve the services that we offer our clients, and through our partnership with CosmoCom, we are doing just that.”
PharmMD connects patients with pharmacists across the country in order to educate and help patients understand their prescriptions. PharmMD’s vendor research, backed up by referrals from other healthcare leaders, led PharmMD to select CosmoCom’s CosmoCall Universe™ contact center software.
CosmoCom’s state-of-the-art predictive dialer enables engagement mangers at PharmMD’s corporate office to proactively reach out to patients to schedule consulting sessions with pharmacists. The CosmoDesk web agent solves the problem of pharmacists being geographically dispersed across the country, by enabling them to use a browser-based softphone and Voice over IP (VoIP). Simply by using their PC at home with a headset attached, pharmacists can consult with patients as their schedule allows.
“There is no difference if our users are in the office or at their home anywhere in the country,” says Bartholomew. “CosmoCom’s technology facilitates a virtual workforce of very professional talent we could not have otherwise reached.”
Bill Frazier, Regional Sales Director for CosmoCom, explains, “All pharmacist interactions are reported upon and recorded for compliance. Each user can see the status or “presence” of all other users on the system or chat with managers if they need assistance. CosmoCall Universe allows a highly extended workforce to operate as if they were in the same room.”
“PharmMD is another great example of redefining the use of contact center technology to improve healthcare and the lives of patients,” shares Ari Sonesh, CosmoCom CEO.
About CosmoCom
CosmoCom™ provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today – and tomorrow. CosmoCom’s Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom’s unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world’s largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
About PharmMD
PharmMD is the quality leader in Medication Therapy Management Solutions. Based in Brentwood, Tenn., PharmMD works with employers and health plans to prevent medication related health problems through the application of the best pharmacist and physician knowledge using their proprietary MTM software. Founded in 2006, PharmMD improves coordination and communication among physicians, pharmacists, payers and patients by analyzing pharmacy and medical claims information and clinical decision making. Because PharmMD focuses exclusively on MTM, the company is able to analyze both aggregate and patient-specific data to identify trends and conflicts to positively impact patient health and contain costs. More information at http://www.pharmmd.com
All product and company names herein may be trademarks of their registered owners.
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©Copyright 1997-2010, Vocus PRW Holdings, LLC.
Vocus, PRWeb and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
CosmoCom Enables ColibriumDirect to Help Health Plan Providers Fulfill Consumer Health Insurance Needs
CosmoCom Enables ColibriumDirect to Help Health Plan Providers Fulfill Consumer Health Insurance Needs
Melville, NY — January 19, 2011
CosmoCom today announced that progressive Atlanta based healthcare insurance business process outsourcer (BPO), ColibriumDirect, is using CosmoCom cloud-based virtual call center technology in conjunction with Microsoft’s Health Plan Sales Solution for Microsoft Dynamics CRM to help major health plans to provide US consumers with faster, more cost-effective access to private health insurance.
The changing landscape of US healthcare means that health insurers must find ways to efficiently and economically accommodate an expanding pool of individuals seeking their own health coverage. CosmoCom’s CosmoHealth contact center suite helps ColibriumDirect to stay competitive and improve customer service to its growing direct consumer base. CosmoCom’s agile service creation environment enables Colibrium to customize sophisticated call routing to match individual plan needs. Seamless integration with the Health Plan Sales Solution for Microsoft Dynamics CRM ensures all caller data is captured for reporting purposes and provides Colibrium’s agents with a single unified desktop, whereas they previously had to switch between several applications and screens to handle a call.
“When evaluating potential contact center vendors like CosmoCom and Interactive Intelligence, we found CosmoCom’s agent desktop is so intuitive and uncluttered it enhanced agents ability to do the job since it is less complex,” said Mark Poling, Colibrium Principal and Founder, “Deployment is also less complex since we are able to quickly bring agents online using a variety of different voice delivery options so we can expand along with our customer base.”
“I have been building call centers for over ten years. The technology piece is usually the biggest challenge, and in particular the dialer systems; some were a complete mistake and others worked great with smaller groups but couldn’t scale,” shared Brian Will, CEO of ColibriumDirect, “However, the implementation of CosmoCom’s technology was the smoothest I’ve ever experienced and the support we’ve gotten has been unparalleled.”
“CosmoCom is happy to support Colibrium’s growing role in helping consumers obtain private health insurance in the US,” said Ari Sonesh, CosmoCom CEO.
“With CosmoCom’s cloud-based agent desktop technology and Microsoft’s Health Plan Sales Solution for Microsoft Dynamics CRM, Colibrium can now offer health plans a flexible way to quickly and easily move their marketing and sales processes online, reduce member acquisition costs, and proactively manage and monitor their sales, member service and retention processes,” said Dennis Schmuland, worldwide managing director, health insurance industry, Microsoft Health and Life Sciences.
About Colibrium Partners
Colibrium Partners is a new breed of partner offering strategic, business and IT solutions to the Health Insurance Industry. The Colibrium Partners Tuo™ product suite provides health insurance plans the best-in-class, business-configurable Sales, Rating, Underwriting and Enrollment solution. We believe the complexities of this marketplace demand industry specific software applications and project teams with deep industry experience to deliver sales, underwriting, rating and service solutions economically and successfully.
About CosmoCom
CosmoCom™ provides a unified, all-IP contact center suite that enables businesses to quickly, easily and economically fulfill the most complex customer interaction management requirements of today – and tomorrow. CosmoCom’s Consolidation 2.0 strategy unites all customer contact functions, locations, and personnel – including outsourcers and home agents – on a single unified customer communications platform that is Virtual by Design™. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom’s unified contact center technology in-house, or via a service provider offering hosted contact center services. CosmoCom customers include Fortune-class enterprises around the globe, including many of the world’s largest service providers. With its reputation for servicing sophisticated, mission-critical applications, CosmoCom is the most selected provider of cloud-based contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
All product and company names herein may be trademarks of their registered owners.
###
©Copyright 1997-
, Vocus PRW Holdings, LLC.
Vocus, PRWeb, and Publicity Wire are trademarks or registered trademarks of Vocus, Inc. or Vocus PRW Holdings, LLC.
Bechtle Expands its Solutions Portfolio with CosmoCom Strategic Partnership
Bechtle Expands its Solutions Portfolio with CosmoCom Strategic Partnership
Melville, NY — May 26, 2010
CosmoCom, the global leader in Contact Center Consolidation 2.0, announced a strategic partnership with German-based Bechtle GmbH & Co KG, Darmstadt to provide advanced IP virtual contact center solutions in the DACH region of Central Europe. Bechtle is one of Europe’s leading IT service providers with more than 50 system houses in Germany, Austria and Switzerland serving more than 56,000 industrial, public sector and financial market customers.
Since 1983 Bechtle has been a trusted provider serving the wide and varied IT needs of enterprises in their region. To meet the growing demand for professional contact center solutions, they forged a strategic partnership with global virtual contact center technology provider CosmoCom. As a result Bechtle will serve as both distribution partner as well as systems integrator of CosmoCall Universe™ (CCU) in Central Europe.
“We extended our partnership with CosmoCom so we could provide robust, best-in-class solutions to customers with call and service centers,” said Michael Sterker, Head of Business Communications at the Bechtle Rhein-Main system house. “We were impressed by CosmoCom’s unified contact center technology because it combines many of the functions typically implemented on multiple different systems in a single, multi-tenant platform. That greatly simplifies administration and reporting.”
Bechtle as a systems integrator implements the CCU-based contact center solutions for enterprises as a multi-tenant platform or as a online service for the entire Bechtle Group in Germany, Austria and Switzerland. “The IP-based technology improves customer service while reducing costs,” said Michael Sterker.
“With Bechtle, CosmoCom has gained a powerful partner in the Central European market,” commented Wolfhart Krischke, CosmoCom Managing Director Central and Eastern Europe. “Together, we can further extend the benefits of Contact Center Consolidation and CosmoCom’s Unified Customer Communications solutions to enterprises in the DACH region.”
About Bechtle
The Bechtle Group has more than 50 system houses in Germany, Austria and Switzerland and is one of Europe’s leading IT e-commerce providers with trading companies in twelve countries. Founded in 1983, the Neckarsulm-based company currently employs around 4 400 people. Bechtle is a manufacturer-independent company that provides one-stop shopping for all the IT infrastructure and operation needs of its more than 56 000 predominantly small and medium-sized industrial, public sector and financial market customers. Bechtle has been quoted on the stock exchange since 2000 and is listed in the TecDAX technology index since 2004. In 2009, turnover was 1.4 billion Euros. http://www.bechtle.com
About CosmoCom
CosmoCom™, the global leader in Contact Center Consolidation2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.
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