Virtual Call Center

CosmoCom in Successful Rapid Deployment of Virtual Contact Center for VEGA Telecommunications Group in Ukraine

Melville, NY — February 12, 2009

CosmoCom, the global leader in Call Center Consolidation 2.0, today announced that VEGA Telecommunications Group, the largest provider of fixed line communication services, broadband Internet access and data transmission in Ukraine, has deployed a virtual contact center using CosmoCall Universe™, CosmoCom’s flagship contact center platform. VEGA has consolidated 28 separate telcos, and now operates a single 150-seat virtual contact center that is open 24 hours a day, every day of the year, providing improved service to all of Vega’s customers. The operation is a prime example of CosmoCom’s Consolidation 2.0 value proposition, uniting all corners of Ukraine with agents in the five key cities of Kiev, Dnepropetrovsk, Odessa, Lvov and Donetsk. VEGA customers, who recently spanned 45 different local telcos, now dial a single telephone number and the call is routed to the next available agent in any city.

VEGA plans to increase its capacity to support its rapid growth, expanding to 200 seats. In addition, the telco plans to use the outbound capabilities of the system for several applications, and to adopt a service provider model that will enable it to offer hosted contact center as a service to other tenants on the same CosmoCall Universe platform.

CosmoCom’s award-winning, all-IP contact center software platform provides inbound and outbound ACD (Automatic Call Distribution), CTI (Computer Telephony Integration), and a full complement of reporting and administrative tools. CosmoCall Universe is a high-capacity, high-availability, multi-tenant platform that supports multi-channel contacts via telephone, videophone, live Internet, and e-mail.

“CosmoCom delivered perfectly on its two key promises to us,” said Olena Ikonnikova, Commercial director, VEGA, “to unify our distributed locations into one virtual contact center, and to implement the system in less than 60 days. Having one virtual system fits our consolidation business strategy very well, and positions us for future growth through further consolidation. CosmoCom’s ability to realize this goal within our very tight time frame kept us from incurring the cost of extending our legacy technology, and has given us great confidence in the vendor’s capabilities.”

“We are pleased and proud to be supporting VEGA Telecommunications Group and Sunflower Communications, the local systems integrator in Ukraine with whom we partnered for this opportunity,” said Ari Sonesh, CosmoCom’s Chairman and CEO. “Our practice in telecom customer care is growing rapidly, and we are very excited about our opportunities in this emerging region, where the primary importance of customer service for business development is increasingly recognized, and where the relevance of our Consolidation 2.0 value proposition is so very clear.”

About VEGA Telecommunications Group:

Vega Telecommunications Group is one of the largest private fixed line communication operators in Ukraine and a part of SCM Group’s telecommunication business. Vega leads the Ukraine market for fixed line service, broadband Internet access, and data transmission. The Vega brand has emerged in the Ukraine communications market from the rebranding of Farlep Optima Group, consisting of the largest telecommunications groups in Ukraine: Farlep and Optima Telecom, Ucomline, CSS, IP Telecom, Matrix, Vilcom and many others. Today the operator exists in 40 cities and 2 other localities, in 17 of the 25 regions of Ukraine. OJSC Farlep-Invest is responsible for the operational management of Vega Telecommunication Group.

About CosmoCom:

CosmoCom™, the global leader in Contact Center Consolidation 2.0, excels in providing IP contact center platforms for enterprises with the largest and most complex requirements, consolidating multiple locations, onshore, offshore, and home-shore agents, formal and informal agents, captive and outsourced operations, multiple communication channels, and multiple applications. Organizations can obtain the full benefits of Consolidation 2.0 by deploying CosmoCom technology themselves or by working with a service provider that hosts CosmoCom platforms on a dedicated or shared basis. CosmoCom customers include Fortune-class enterprises throughout the world and service providers such as BT, Deutsche Telekom, Orange Business Services, Telefonica, NTT, Tata, PLDT, Verizon, and many others. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. For more information, please visit http://www.cosmocom.com.

Media Contact for CosmoCom:

Communication Strategy Group

Arthur Germain

+1 631-239-6335

http://www.gocsg.com

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TouchStar is Ranked 40th in the US Telecommunications Industry by Inc. Magazine in 2008

Denver, CO — August 22, 2008

TouchStar, a world leader in call center technology, has been ranked by Inc. Magazine as the 40th fastest growing Telecommunications Company in America for 2008. Inc. Magazine also ranked TouchStar as the 1,461st fastest growing private business in America.

Steve Bederman, TouchStar’s Chief Executive Officer, appreciated the recognition by Inc. Magazine. “TouchStar achieved growth of 258.7% in the last three years. TouchStar employees all know how hard growth is. I do not think we have paused to celebrate our achievements enough; this Inc. Magazine recognition is a reminder that we should. Building a significant company is something that we can all be very proud of.”

Chris Rieple, TouchStar’s Global Director of Sales, commented on TouchStar’s formula for success: “TouchStar has grown rapidly because we deliver fairly priced communications technology that helps businesses and call centers increase revenue and improve customer service. TouchStar’s business has been steady despite the general economic slowdown because we serve multiple industries and every global market.”

Sales of TouchStar’s new 2008 Enterprise Call Center Software have increased TouchStar’s average revenue per sale by 26% in 2008. TouchStar 2008 Enterprise Call Center connects call center workers in multiple offices, or home offices, on any global network. TouchStar 2008 runs on a Dell enterprise server that has been optimized for TouchStar software and TouchStar specific telecommunications port drivers. TouchStar’s world class call center software can be deployed on site or in a hosted call center software as a service model.

Brian Smits, TouchStar’s Global Director of Marketing, added: “TouchStar will soon be introducing new solutions that will greatly expand TouchStar’s total potential market size. This is a very exciting time for TouchStar; we’re looking forward to the year ahead.”

To read TouchStar’s profile on the Inc. Magazine website, visit: http://www.inc.com/inc5000/2008/company-profile.html?id=200814610

About TouchStar

TouchStar develops and supports world class call center software with on-site and hosted deployment options. TouchStar serves over 2,500 businesses on six continents from its headquarters in Denver and regional offices around the world. TouchStar’s unified communications products include: call center software, traditional and VoIP telecommunications systems, predictive dialers, automated voice messaging, advanced ACD & IVR, compliance management, and an IP PBX phone system. For more information, please call 303.338.0200 or visit http://www.touchstar.com.

Contact:

Brian Smits

Global Director of Marketing

TouchStar

303.338.0200 x204

pr @ touchstar.com

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Find More Touchstar Press Releases

VEGA Telecommunications recently made the switch to CosmoCom to maintain its virtual contact center capabilities. In making the switch to CosmoCom, VEGA was able to consolidate its previous 28 separate telcos into one 150 seat contact ceter that is open 24 hours a days and 7 days a week. This improvement should provide customers with a dramatic boost in customer service levels, allowing customers to get the best support possible.

As VEGA continues to plan for its continued growth, they eventually plan to expand their contact center to hold more seats and handle the expected increase in customer service requests. CosmoCom’s contact center platform provides a host of award winning features that make it easy for employees to provide top notch customer service to customers.

CosmoCom was able to follow through on its guarantees in being able to consolidate all VEGA’s seperate telcos into one unified system in a short period of time, limiting any shutdowns to service while also providing the ability to sustain future growth within the organization. VEGA Telecom is pleased with the overall results and recognized the importance of having the technology to support its growing business.

For more information about CosmoCom and VEGA’s experience with the implementation process, you can read the full article here.