Virtual Call Center

Five9 announced the implementation of its Five9 Virtual Call Center Suite by TMone who is a leading business process outsourcing company. TMone was able to successfully integrate Five9 Virtual Call Center with its Salesforce.com CRM suite in order to maintain the high level of customer service its call center agents have been able to provide. This has resulted in more business for TMone as their reputation lures more customers to them.

With Five9, TMone was able to enhance its existing Salesforce.com solution in order to provide even better customer service in a much more efficient fashion. Five9 was chosen for a number of factors including its scalability and reliability. Five9 has allowed TMone to achieve its record growth ever since its implementation.

TMone is able to provide reliable and superior customer service to its clients after the implementation of Five9. Its integration with Salesforce.com has allowed TMone to provide accurate information and consistent performance to its clients. The productivity provided through this integration has given TMone a competitive edge on many of its competitors, allowing TMone to continue its growth.

Five9 has helped to automate many of TMone’s existing tasks and simultaneously improving productivity. This frees up employees time and improves morale, allowing employees to be more dedicated to serving customers. As a result, customer service has greatly improved and the business has grown dramatically.

Angel.com has announced that it has released the newest update to its popular Virtual Call Center platform. Spring Forward, its newest release, is introduced as a product that puts the customer first.

Spring Forward is a solution that intends to improve customer service so that customers will continue to come back to you for business. Its features aim to improve the customer experience while increasing the efficiency in how calls are handled. With improved visibility over all that goes on within the call center, companies can make the necessary changes to improve upon areas that are deficient.

With the tough economy continuing to hit companies, it is very difficult for many companies to acquire new customers. This has made it essential for companies to retain current customers. Spring Forward helps companies maintain and improve upon existing customer relationships in order to keep them as loyal customers.

Key Functions of Spring Forward include:
- Customizable System prompts
- Voice Recognition Tools.
- Transfer Options
- Call Management

In this time of economic uncertainty, which software products can help your company thrive in today’s tough economy? Virtual Call Center software is becoming an increasingly popular software amongst companies due to its low cost and the flexibility it provides for its users. Companies may not realize the benefits that are associated with virtual call center software. VIPdesk will showcase the benefits of virtual call center software in its live Webinar, “Leveraging the Virtual Call Center to Thrive in a Tough Economy”.

This free webinar will teach businesses how a virtual call center solution can assist them in achieving their goals. All businesses are looking to achieve the common goals of cutting expenses and increasing revenue. VIPdesk will help companies easily realize these goals in teaching viewers how to accomplish these goals with virtual call center software while also being able to increase customer service at the same time.

For more information on this presentation, you can find all the information here.

Omega Direct Response has announced that it has chosen Five9 as its virtual call center software provider. Five9 will implement its virtual call center suite in Omega Direct offices worldwide. The newest release of Five9 Virtual Call Center added a number of new features such as improved predictive dialing as well as IVR and call routing. In addition, a number of other improvements to its existing virtual call center software have made Five9 a much more attractive option for prospective customers. 

Five9 Virtual Call Center offers a number of features that enhance both outbound and inbound campaigns for businesses. Omega decided on Five9 due to its multilingual capabilities which are vital to the work Omega does. Omega has a number of company offices that use a variety of different languages and finding a solution that can fit into that business model was very important to Omega. In implementing Five9′s new software, Omega now has a step up on the rest of the competition.

For more information regarding this new partnership, you can read the full article found here.

TelemarketingFromHome.com has been a great online source for prospective virtual call center buyers. This website provides prospective buyers with plenty of information to assist them in their decision on what type of virtual call center products they should consider. A lot of resources are provided to aid in the decision marking process including articles and news related to virtual call center products. TelemarketingFromHome.com has recently announced its plans to promote another virtual call center company. The two have reached an agreement to allow TelemarketingFromHome.com to aid in the marketing of Contactual’s Virtual Call Center products in exchange for a percentage of the revenue generated from the website referrals.

This arrangement should help Contactual get its name out as it will be featured on a leading Virtual Call Center Resource site. TelemarketingFromHome.com’s reputation for quality referrals should prove to be an instant benefit for Contactual as they work to expand their customer base. This agreeement is hopeful to be the beginning of a long lasting relationship between these two organizations. In working together, it is hopeful that they can both succeed and benefit off this partnership in the future.

For more information on this article, you can read the full article found here.