Virtual Call Center

On-demand virtual call centers offer companies many benefits. For companies where customer service is important to its success, virtual call centers become all the more critical to be a successful business. Office Depot, a leader in providing office products and services, recently was looking for a call center solution to improve on its customer service. Understanding that customer service was a key component of its success, Office Depot made its choice carefully. They settled on Seratel to act as its contact center platform to improve the overall experience for its customers.

With Seratel, Office Depot is able to dramatically reduce call hold times while simultaneously providing a better customer service experience. All this was able to be done with low infrastructure costs due to Transera’s SaaS approach. Office Depot is able to continue to grow and expand its operations while using Seratel as it provides the necessary capabilities and tools to support Office Depot’s growing contact center operations.

The use of Transera’s contact center solution has helped Office Depot improve in a number of aspects. With the increased customer service capabilities and its ability to expand free of technological constraints, the future for Office Depot looks bright.

For more information on this exciting new partnership, you can read about the full article here.

VIVRE, a provider of luxury items has chosen VIP Virtual Call Center for its clientbase. They decided on VIP due to its ability to help provide its customers with the superior customer support necessary to maintain its clientbase. VIPdesk will help VIVRE provide customer care through phone as well as email through a virtual customer service team.

VIPdesk will assist VIVRE by handling sales and customer service calls while also responding to any emails from VIVRE’s customers. VIPdesk has a reputation for its stellar customer service and awesome customer support which is why VIVRE decided on VIPdesk to provide its customer support.

Hopefully, this arrangement between VIVRE and VIPdesk will be mutually beneficial. For more information on this topic, you can read the full article found here.

Any client based organization understands that customer service is the most important aspect of its operations. Adapting to the needs of customers is critical to maintaining a successful company. In doing so, organizations can ensure the most customer service possible and create the best customer experience for consumers.

Virtual Call Centers help companies maintain this customer service. Virtual call centers allow employees of certain companies to be accessible all day allowing customers to have around the clock support which improves the customer experience. Contactual virtual call center allows these organizations to perform efficiently without lowering the quality of their service

Virtual Call Centers offer companies  a number of advantages that include an easy to use interface as well as a much more productive workforce. In addition, customers can be happier with around the clock support as employees of the company are easily accessible.

For more information about Contactual Virtual Call Center, you can read the full article found here.

Promero announced the release of the newest version of its virtual contact center software. Promero’s Contact Center Software had always been an on-demand offering which provided companies with a number of features that improve the productivity of the call center.

Contact Center Anywhere is easily integratable with existing software and provides a host of other communication tools such as chatting and web collaboration features. There are also features such as email management and recording capabilities which make maintaining accurate records of calls sent and received much easier and a lot more accurate.

Contact Center Anywhere has won a number of awards for the usefulness as well as the effectiveness of its software. For more information on what this new version of Contact Center Anywhere can do for you, you can read the full article found here.

Omega Direct Response has announced that it has chosen Five9 as its virtual call center software provider. Five9 will implement its virtual call center suite in Omega Direct offices worldwide. The newest release of Five9 Virtual Call Center added a number of new features such as improved predictive dialing as well as IVR and call routing. In addition, a number of other improvements to its existing virtual call center software have made Five9 a much more attractive option for prospective customers. 

Five9 Virtual Call Center offers a number of features that enhance both outbound and inbound campaigns for businesses. Omega decided on Five9 due to its multilingual capabilities which are vital to the work Omega does. Omega has a number of company offices that use a variety of different languages and finding a solution that can fit into that business model was very important to Omega. In implementing Five9′s new software, Omega now has a step up on the rest of the competition.

For more information regarding this new partnership, you can read the full article found here.

VIPdesk has been a mainstay in the virtual call center solution industry, having been a leading pioneer in the virtual call center industry for many years. VIPdesk’s industry expertise can assist many prospective telecommuters as well as companies as they have scheduled a virtual open house to assist anyone interested in working with VIPdesk.

VIPDesk’s webinar will answer many of the questions about VIPdesk and will look to identify the best brand ambassadors for its products. VIPDesk has high expectations for its ambassadors, expecting the best as they represent VIPDesk in answering prospective client phone calls from top companies as well as many smaller ones. The virtual open house will be an opportunity for people interested in learning about virtual call centers as well as being able to work as a virtual call center agent.

For more on this opportunity from VIPDesk, you can read all the information about this in the article found here.

TelemarketingFromHome.com has been a great online source for prospective virtual call center buyers. This website provides prospective buyers with plenty of information to assist them in their decision on what type of virtual call center products they should consider. A lot of resources are provided to aid in the decision marking process including articles and news related to virtual call center products. TelemarketingFromHome.com has recently announced its plans to promote another virtual call center company. The two have reached an agreement to allow TelemarketingFromHome.com to aid in the marketing of Contactual’s Virtual Call Center products in exchange for a percentage of the revenue generated from the website referrals.

This arrangement should help Contactual get its name out as it will be featured on a leading Virtual Call Center Resource site. TelemarketingFromHome.com’s reputation for quality referrals should prove to be an instant benefit for Contactual as they work to expand their customer base. This agreeement is hopeful to be the beginning of a long lasting relationship between these two organizations. In working together, it is hopeful that they can both succeed and benefit off this partnership in the future.

For more information on this article, you can read the full article found here.

Five9 announced the launch of its newest call center project in which it has undertaken with TMC. The newest project is a new site filled with content to promote Five9′s virtual call center products to prospective buyers and visitors to the site.

The Call Center On-Demand Site can be found here: www.tmcnet.com/channels/call-center-on-demand.

This channel is meant to be a resource for prospective virtual call center buyers while simultaneously promoting Five9′s virtual call center products. Readers and visitors to the site have access to a lot of content including: news, articles, and product reviews. With the vast number of virtual call center products available in the marketplace today, this resource should be a tremendous help to a lot of buyers who may be unsure or clueless on where to turn to for their virtual call center solution.

For more information regarding this new electronic content channel, you can read the full article found here.

As companies turn towards more environmentally conscious and cost saving solutions, many are allowing works to telecommute in order to save time and money. However, many companies do not have the proper infrastructure in place to allow employees to enjoy this benefit. However, call center employees should be able to easily work from home if companies know where to look for their virtual call center solution.

Five9 provides a number of features that allow call center agents to work from locations all over the world. The easily used software allows for quick training as new agents can easily be working within 72 hours. Although this solution sounds great, companies may be looking for more. In Genius Solutions can be what many companies are looking for.

IGS helps companies plan as they work to reduce costs and improve employee morale. IGS can help companies come up with a workable plan that allows the company to then choose a solution such as Five9 which would meet its needs. IGS provides companies strategies to succeed and allow companies take a more proactive and controlled approach.

To read more about what IGS and Five9 can do for your company, read the full article found here.

OAISYS has announced the released of its newest version of Tracer Software. Tracer Software is a technology that can greatly benefit a company’s call center. Some features of Tracer technology include call recording, call storing, telephone playbacks, and more. The newest release has a number of new features and functions that should provide a company with more options and a much easier time to use. Some of these new features including easier to use interfaces as well as more powerfull call management and recording tools.

The Benefits of deploying a technology for your call center can be great. In addition to provide call logs and records for a company’s calls, you can track employee performance. This should greatly improve productivity and customer service of the call center as employees know that their moves are being tracked and calls are being recorded.

For more information on this new technology, you can read the full article found here.