Virtual Call Center

VEGA Telecommunications recently made the switch to CosmoCom to maintain its virtual contact center capabilities. In making the switch to CosmoCom, VEGA was able to consolidate its previous 28 separate telcos into one 150 seat contact ceter that is open 24 hours a days and 7 days a week. This improvement should provide customers with a dramatic boost in customer service levels, allowing customers to get the best support possible.

As VEGA continues to plan for its continued growth, they eventually plan to expand their contact center to hold more seats and handle the expected increase in customer service requests. CosmoCom’s contact center platform provides a host of award winning features that make it easy for employees to provide top notch customer service to customers.

CosmoCom was able to follow through on its guarantees in being able to consolidate all VEGA’s seperate telcos into one unified system in a short period of time, limiting any shutdowns to service while also providing the ability to sustain future growth within the organization. VEGA Telecom is pleased with the overall results and recognized the importance of having the technology to support its growing business.

For more information about CosmoCom and VEGA’s experience with the implementation process, you can read the full article here.

Promero announced the release of the newest version of its virtual contact center software. Promero’s Contact Center Software had always been an on-demand offering which provided companies with a number of features that improve the productivity of the call center.

Contact Center Anywhere is easily integratable with existing software and provides a host of other communication tools such as chatting and web collaboration features. There are also features such as email management and recording capabilities which make maintaining accurate records of calls sent and received much easier and a lot more accurate.

Contact Center Anywhere has won a number of awards for the usefulness as well as the effectiveness of its software. For more information on what this new version of Contact Center Anywhere can do for you, you can read the full article found here.

TelemarketingFromHome.com has been a great online source for prospective virtual call center buyers. This website provides prospective buyers with plenty of information to assist them in their decision on what type of virtual call center products they should consider. A lot of resources are provided to aid in the decision marking process including articles and news related to virtual call center products. TelemarketingFromHome.com has recently announced its plans to promote another virtual call center company. The two have reached an agreement to allow TelemarketingFromHome.com to aid in the marketing of Contactual’s Virtual Call Center products in exchange for a percentage of the revenue generated from the website referrals.

This arrangement should help Contactual get its name out as it will be featured on a leading Virtual Call Center Resource site. TelemarketingFromHome.com’s reputation for quality referrals should prove to be an instant benefit for Contactual as they work to expand their customer base. This agreeement is hopeful to be the beginning of a long lasting relationship between these two organizations. In working together, it is hopeful that they can both succeed and benefit off this partnership in the future.

For more information on this article, you can read the full article found here.

Aastra, a provider of communications technology in Europe, has released a smart routing feature which should help companies provide better customer service to its clients. In releasing this, Aastra allows companies to be more client focused. It enables Aastra to communicate with clients in a variety of ways, dependent on the customer’s preference of communication.

Contact Centers have been growing all over the world and with this growth comes the requirement to be more efficient in handling customer calls. However, the solution is not so simple as customers have the expectations of better customer service as well as short wait times. Aastra’s call center solution helps solve many of these problems and improves call center agent productivity while also improving the quality of service provided.

With the integration of a variety of call center systems into one simplified system, companies are able to access all pertinent information easily. This allows companies to efficiently run their call centers as well as manage them properly. Aastra’s continued innovation in the call center arena is allowing companies to benefit as newly released features help companies perform more efficiently.