Inside Virtual Call Center

Connector-Plus recently decided upon CosmoCall to provide their contact center platform. Connector-Plus is a telecommunications solution provider that traditionally provides hosting and integration services to organizations in Mexico. By investing in the CosmoCall platform, Connector-Plus customers can now utilize the many features CosmoCall Universe has to offer without making large investments.

Connector-Plus assists customers in deploying call centers within their organizations. Connector-Plus has found its niche in providing its customers quick to deploy call center solutions that are easily outsourced. Connector-Plus stepped up to deliver these services and provides the necessary support and capabilities companies need to quickly get their call centers up and running.

With the CosmoCom platform, Connector-Plus is able to more easily manage its many customers. Now, a single system can manage all their customer call centers. There has been tremendous success with the CosmoCall services as businesses have enjoyed a reduction in telephony costs by 40% and operation processes have improved dramatically.

CosmoCom is being used in a variety of ways by a number of different companies in order to reduce response times and improve customer service. With CosmoCall, Connector-Plus is able to provide its customers with the capabilities necessary to address customer needs. This continued success shows that the relationship between CosmoCall and Connector-Plus should continue to grow in the future as they work together to provide top notch call center capabilities for their Connector-Plus’ many customers.

Technorati Tags: Call Center, Customer Service, Virtual Call Center

Five9 announced the implementation of its Five9 Virtual Call Center Suite by TMone who is a leading business process outsourcing company. TMone was able to successfully integrate Five9 Virtual Call Center with its Salesforce.com CRM suite in order to maintain the high level of customer service its call center agents have been able to provide. This has resulted in more business for TMone as their reputation lures more customers to them.

With Five9, TMone was able to enhance its existing Salesforce.com solution in order to provide even better customer service in a much more efficient fashion. Five9 was chosen for a number of factors including its scalability and reliability. Five9 has allowed TMone to achieve its record growth ever since its implementation.

TMone is able to provide reliable and superior customer service to its clients after the implementation of Five9. Its integration with Salesforce.com has allowed TMone to provide accurate information and consistent performance to its clients. The productivity provided through this integration has given TMone a competitive edge on many of its competitors, allowing TMone to continue its growth.

Five9 has helped to automate many of TMone’s existing tasks and simultaneously improving productivity. This frees up employees time and improves morale, allowing employees to be more dedicated to serving customers. As a result, customer service has greatly improved and the business has grown dramatically.

Technorati Tags: Call Center Suite, Salesforce.com Integration, Virtual Call Center Software

Five9 announced that its virtual call center suite was selected to receive the “Product of the Year” award from SearchCRM.com. This award recognizes Five9 as a leading provider in on-demand call center software. Its virtual call center suite is noted for its robust functionality and ease of use.

Five9 is delighted to be rewarded with this award. With the amount of investment it dedicates to its products, its nice to see that it has paid off. Five9 is honored to be recognized for its committment to delivering high quality and innovative products. With the continued improvements and innovations in its software, companies should continue to expect high quality solutions from Five9.

To learn more about Five9 solutions, you can read the full article found here.

Technorati Tags: Call Center Functionality, Predictive Dialer, Virtual Call Center

On-demand virtual call centers offer companies many benefits. For companies where customer service is important to its success, virtual call centers become all the more critical to be a successful business. Office Depot, a leader in providing office products and services, recently was looking for a call center solution to improve on its customer service. Understanding that customer service was a key component of its success, Office Depot made its choice carefully. They settled on Seratel to act as its contact center platform to improve the overall experience for its customers.

With Seratel, Office Depot is able to dramatically reduce call hold times while simultaneously providing a better customer service experience. All this was able to be done with low infrastructure costs due to Transera’s SaaS approach. Office Depot is able to continue to grow and expand its operations while using Seratel as it provides the necessary capabilities and tools to support Office Depot’s growing contact center operations.

The use of Transera’s contact center solution has helped Office Depot improve in a number of aspects. With the increased customer service capabilities and its ability to expand free of technological constraints, the future for Office Depot looks bright.

For more information on this exciting new partnership, you can read about the full article here.

Technorati Tags: Contact Center Solution, Customer Experience, Technological Constraint, Virtual Call Center

VIVRE, a provider of luxury items has chosen VIP Virtual Call Center for its clientbase. They decided on VIP due to its ability to help provide its customers with the superior customer support necessary to maintain its clientbase. VIPdesk will help VIVRE provide customer care through phone as well as email through a virtual customer service team.

VIPdesk will assist VIVRE by handling sales and customer service calls while also responding to any emails from VIVRE’s customers. VIPdesk has a reputation for its stellar customer service and awesome customer support which is why VIVRE decided on VIPdesk to provide its customer support.

Hopefully, this arrangement between VIVRE and VIPdesk will be mutually beneficial. For more information on this topic, you can read the full article found here.

Technorati Tags: Customer Care, Customer Service, Customer Support, Virtual Call Center

Any client based organization understands that customer service is the most important aspect of its operations. Adapting to the needs of customers is critical to maintaining a successful company. In doing so, organizations can ensure the most customer service possible and create the best customer experience for consumers.

Virtual Call Centers help companies maintain this customer service. Virtual call centers allow employees of certain companies to be accessible all day allowing customers to have around the clock support which improves the customer experience. Contactual virtual call center allows these organizations to perform efficiently without lowering the quality of their service

Virtual Call Centers offer companies  a number of advantages that include an easy to use interface as well as a much more productive workforce. In addition, customers can be happier with around the clock support as employees of the company are easily accessible.

For more information about Contactual Virtual Call Center, you can read the full article found here.

Technorati Tags: Call Center, Customer Service, Virtual Call Center

VIPdesk has been a mainstay in the virtual call center solution industry, having been a leading pioneer in the virtual call center industry for many years. VIPdesk’s industry expertise can assist many prospective telecommuters as well as companies as they have scheduled a virtual open house to assist anyone interested in working with VIPdesk.

VIPDesk’s webinar will answer many of the questions about VIPdesk and will look to identify the best brand ambassadors for its products. VIPDesk has high expectations for its ambassadors, expecting the best as they represent VIPDesk in answering prospective client phone calls from top companies as well as many smaller ones. The virtual open house will be an opportunity for people interested in learning about virtual call centers as well as being able to work as a virtual call center agent.

For more on this opportunity from VIPDesk, you can read all the information about this in the article found here.

Technorati Tags: Virtual Agent, Virtual Call Center, Virtual Call Center Agent

TelemarketingFromHome.com has been a great online source for prospective virtual call center buyers. This website provides prospective buyers with plenty of information to assist them in their decision on what type of virtual call center products they should consider. A lot of resources are provided to aid in the decision marking process including articles and news related to virtual call center products. TelemarketingFromHome.com has recently announced its plans to promote another virtual call center company. The two have reached an agreement to allow TelemarketingFromHome.com to aid in the marketing of Contactual’s Virtual Call Center products in exchange for a percentage of the revenue generated from the website referrals.

This arrangement should help Contactual get its name out as it will be featured on a leading Virtual Call Center Resource site. TelemarketingFromHome.com’s reputation for quality referrals should prove to be an instant benefit for Contactual as they work to expand their customer base. This agreeement is hopeful to be the beginning of a long lasting relationship between these two organizations. In working together, it is hopeful that they can both succeed and benefit off this partnership in the future.

For more information on this article, you can read the full article found here.

Technorati Tags: Virtual Call Center, Virtual Call Center Resource, Virtual Call Center Software, Virtual Contact Center

Five9 announced the launch of its newest call center project in which it has undertaken with TMC. The newest project is a new site filled with content to promote Five9’s virtual call center products to prospective buyers and visitors to the site.

The Call Center On-Demand Site can be found here: www.tmcnet.com/channels/call-center-on-demand.

This channel is meant to be a resource for prospective virtual call center buyers while simultaneously promoting Five9’s virtual call center products. Readers and visitors to the site have access to a lot of content including: news, articles, and product reviews. With the vast number of virtual call center products available in the marketplace today, this resource should be a tremendous help to a lot of buyers who may be unsure or clueless on where to turn to for their virtual call center solution.

For more information regarding this new electronic content channel, you can read the full article found here.

Technorati Tags: Call Center On Demand, On Demand Call Center, Virtual Call Center

As companies turn towards more environmentally conscious and cost saving solutions, many are allowing works to telecommute in order to save time and money. However, many companies do not have the proper infrastructure in place to allow employees to enjoy this benefit. However, call center employees should be able to easily work from home if companies know where to look for their virtual call center solution.

Five9 provides a number of features that allow call center agents to work from locations all over the world. The easily used software allows for quick training as new agents can easily be working within 72 hours. Although this solution sounds great, companies may be looking for more. In Genius Solutions can be what many companies are looking for.

IGS helps companies plan as they work to reduce costs and improve employee morale. IGS can help companies come up with a workable plan that allows the company to then choose a solution such as Five9 which would meet its needs. IGS provides companies strategies to succeed and allow companies take a more proactive and controlled approach.

To read more about what IGS and Five9 can do for your company, read the full article found here.

Technorati Tags: Call Center Technology, Contact Center, Virtual Call Center