Inside Virtual Call Center

TelemarketingFromHome.com has been a great online source for prospective virtual call center buyers. This website provides prospective buyers with plenty of information to assist them in their decision on what type of virtual call center products they should consider. A lot of resources are provided to aid in the decision marking process including articles and news related to virtual call center products. TelemarketingFromHome.com has recently announced its plans to promote another virtual call center company. The two have reached an agreement to allow TelemarketingFromHome.com to aid in the marketing of Contactual’s Virtual Call Center products in exchange for a percentage of the revenue generated from the website referrals.

This arrangement should help Contactual get its name out as it will be featured on a leading Virtual Call Center Resource site. TelemarketingFromHome.com’s reputation for quality referrals should prove to be an instant benefit for Contactual as they work to expand their customer base. This agreeement is hopeful to be the beginning of a long lasting relationship between these two organizations. In working together, it is hopeful that they can both succeed and benefit off this partnership in the future.

For more information on this article, you can read the full article found here.

Technorati Tags: Virtual Call Center, Virtual Call Center Resource, Virtual Call Center Software, Virtual Contact Center

Five9 announced the launch of its newest call center project in which it has undertaken with TMC. The newest project is a new site filled with content to promote Five9’s virtual call center products to prospective buyers and visitors to the site.

The Call Center On-Demand Site can be found here: www.tmcnet.com/channels/call-center-on-demand.

This channel is meant to be a resource for prospective virtual call center buyers while simultaneously promoting Five9’s virtual call center products. Readers and visitors to the site have access to a lot of content including: news, articles, and product reviews. With the vast number of virtual call center products available in the marketplace today, this resource should be a tremendous help to a lot of buyers who may be unsure or clueless on where to turn to for their virtual call center solution.

For more information regarding this new electronic content channel, you can read the full article found here.

Technorati Tags: Call Center On Demand, On Demand Call Center, Virtual Call Center

As companies turn towards more environmentally conscious and cost saving solutions, many are allowing works to telecommute in order to save time and money. However, many companies do not have the proper infrastructure in place to allow employees to enjoy this benefit. However, call center employees should be able to easily work from home if companies know where to look for their virtual call center solution.

Five9 provides a number of features that allow call center agents to work from locations all over the world. The easily used software allows for quick training as new agents can easily be working within 72 hours. Although this solution sounds great, companies may be looking for more. In Genius Solutions can be what many companies are looking for.

IGS helps companies plan as they work to reduce costs and improve employee morale. IGS can help companies come up with a workable plan that allows the company to then choose a solution such as Five9 which would meet its needs. IGS provides companies strategies to succeed and allow companies take a more proactive and controlled approach.

To read more about what IGS and Five9 can do for your company, read the full article found here.

Technorati Tags: Call Center Technology, Contact Center, Virtual Call Center

VIPDesk is currently trying to provide support for one of its retail clients in helping them recruit and hire customer support agents to work its virtual call center. This position should be very flexible for its employees, allowing the call center agents to work the schedule they choose, from the comfort of their own home. This should have a positive impact on the environment as it saves employees the hassle of commuting to and from work.

This is a great chance to make easy money while working at home. VIPDesk will take any applications for prospective call center agents that live in the area.

For more on VIPdesk and its virtual call center solutions, you can read the article found here.

Technorati Tags: Call Center Agent, Virtual Call Center, Virtual Call Center Solution

Arise Virtual Solutions is looking for thousands of call center agents to work across the country from the comfort of their own homes. Arise is looking for more customer service agents to meet the demand for its large client base of companies which include companies such as Verizon and Home Depot.

Arise is looking to hire a number of virtual call center agents who would use their own equipment and homes to provide the necessary customer service for its clients. Arise’s success is due to its ability to hire hard working individuals and give them the flexibility to work from the comfort of their own homes. This lowers Arise’s costs in maintaining hard working employees while at the same time provides employees with the perk of working based out of their own homes.

For more on Arise Virtual Call Center Solutions and its search for new call center agents, read the article found here.

Technorati Tags: Call Center, Call Center Agent, Customer Service, Virtual Call Center

Credit and Collections Companies often have a very hard time reaching customers since in their case, customers do not want to be reached. For Credit and Colletions companies, getting payment from customers is much more critical as customers provide the revenue which allows the company to operate. This makes the communication systems of these companies all the more critical.

Hosted call center software can help companies secure payments while at the same time, lowering their overall costs. The advantages of hosted call centers allow for call center agents to waste less time contacting potential customers and spending more time actually talking to them. With easily configurable options, call centers are able to reach customers easily. In addition, hosted call centers provide software and tools that help monitor statistics as well track all aspects of a call.

For more information on how hosted call center software can benefit your company, the full article can be found here.

Technorati Tags: Call Center, Call Center Software, Hosted Call Center, Virtual Call Center

PanTerra Networks released its new Virtual Call Center Solution today, which should mainly beneift SMBS, providing SMBs with a number of useful tools that should benefit its agents. Some of the useful features in Panterra’s New Call Center Suite include the ability for the system to handle higher volumes and tools that improve support.

PanTerra’s WorkSuite Call Center should provide companies with a flexible and affordable solution that fulfills many company needs which should allow them to provide quality service and support to improve customer satisfaction. This new Virtual Call Center Solution provides the reliability and efficiency companies need to succeed. The ease of deployment and easy integration also provides companies with all the more reason to invest in this new call center solution.

A variety of new features also allow more control over call center agents as well as easier monitoring of call center agent effectiveness. Also, with various reporting and data tools, call centers can easily see what tactics are working and which ones that need to be improved.

For more information regarding the release of PanTerra’s New Virtual Call Center Solution, you can read the article found here.

Technorati Tags: Call Center, SaaS Virtual Call Center, Virtual Call Center

Touchstar, a hosted call center provider, was recognized as one of Colorado’s fastest growing companies again. As Touchstar’s revenue continues to grow, they continue to be recognized for its growth. Touchstar provides a number of call center capabilites including: call center software, VOIP, voice messaging, etc.

Touchstar is achieving this growth through the acquisition of other smaller call center companies as they have acquired a number of call center companies over the years. Touchstar attributes its rapid growth to its goal to strive for success and improvement as it fosters an environment that encourages its employees to grow personally as well as professionally.

Technorati Tags: Call Center, Hosted Call Center, Virtual Call Center

Dubai companies took many of the top honors at the 2008 Middle East Call Center Awards. Dubai companies took many of the call center awards including best new call center and best regional call center manager. Dubai’s recent dominance of the call center awards ceremony is a new phenomenon as Dubai had never taken so many of the top call center awards before.

Dubai’s success in the call center market is a testimony to the country’s continuing innovation and improving technology. Dubai’s companies will go on to the World Call Center Congress to represent the Middle East. Receiving individual awards is becoming a much more difficult task due to the number of new technology companies that are springing up all over. However, receiving an award has numerous benefits for the company including increased employee satisfaction as well as attraction of new customers.

Technorati Tags: Call Center, Call Center Manager, Virtual Call Center

With the amount of sensitive information relayed through call centers, call center security has becoming a growing concern. IBM has developed new technology to help protect the confidential information that travels through call centers. This new technology will help mask sensitive data to prevent recording of any confidential information that does get passed through call centers.

This technology is able to identify which information is sensitive and is able to mask it to prevent unauthorized people from hearing it. Although the technology is offered in some call centers, IBM is still working on the best way to provide this call center technology to other call centers. This technology is definitely a step in the right direction for call centers and should help address many of the security concerns people have with call centers.

Technorati Tags: Call Center, Call Center Security, Call Center Technology