Inside Virtual Call Center

Call centers are traditionally very organized, very efficient ways of providing customer service. With the focus on efficiency and productivity at many call centers, the focus on the customer and their experience is often lost or forgotten about. With many call center to choose from, companies may often try to choose the most productive solution with the lowest cost. However, this may not always be the wisest choice as many different platforms offer a wide range of features.

One popular solution to consider is Contactual’s On Demand Platform. With Contactual, companies can quickly set up their call centers at a very low cost. For companies focused on developing the customer experience, Contactual is a great choice. Its comprehensive features enable companies to do a lot more than other traditional call center platforms.

Contactual provides the capabilities for call center agents to easily work from the comfort of their own home or anywhere as long as they have access to a phone line. In addition, Contactual provides integration with other CRM platforms to make it easy to fit into your existing CRM System. With Contactual, companies save money while simultaneously increasing productivity, providing significant benefits to the company.

With Contactual, a wide range of activities are easily carried out that could not be done with other traditional call center solutions. Many of Contactual’s customers have found unique ways of utilizing their software within their organizations. For more information regarding this advanced call center solution, check out Contactual’s website today.

Technorati Tags: Call Center, Call Center Agent, Customer Service

International food safety company, NSF-CMi, handles client inquiries from companies all over the world on all types of food-related issues. As a result, NSF-CMi’s call volume can be a lot larger than many companies are able to handle. This made it necessary for NSF-CMi to consider a variety of solutions in order to adequately address the inquiries in a timely fashion.

With thousands of calls and inquiries yearly, it becomes difficult to answer to and track progress of all of these inquiries in an efficient manner. In addition, with new regulations requiring the reporting of work injuries to NSF-CMi, they are forced to take on additional call volume. However, NSF-CMi has been able to deal with this in a relatively effective manner.

The key to maintaining a productive and efficient call center was to be organized and prepared, traits that NSF-CMi carried. With calls coming from all over the world, NSF-CMi uses a virtual call center solution to help facilitate the need for call center agents at different parts of the day. With this solution, agents are able to work from the comforts of their own homes, yet still being able to maintain the high levels of customer service and response necessary. NSF-CMi has discovered that maintaining a virtual call center has enabled it to keep up with the demands of its organization and provide great customer service at a low cost.

Technorati Tags: Virtual Call Center, Virtual Call Center Agent

CallFire has been providing a number of services for small businesses as it offers a wide array of call center and voice solutions which specifically address the needs of SMBs. In addition CallFire provides unique Voice Broadcast services which provide voice updates to customers to help boost sales.

This feature enables agents to easily reach out to a number of prospective customers for a new product that they may be offering or a new promotion that customers may be interested in. This allows customers the opportunity to benefit on deals many customers may have not usually known about. CallFire’s Voice Broadcast Services allow businesses to easily and quickly promote their products to provide the best returns on their promotions.

CallFire’s advanced voice broadcast technology is capable of sending text messages as well as voice messages to customers. Also, CallFire is capable of leaving a message ensuring that customers will get the message.

With its easily usable and highly affordable solutions, CallFire’s products are definitely something many companies should consider. Their new innovative products can provide companies with the competitive edge necessary in order to capitalize effectively on many prospective customers. For more information on CallFire products, you can read the full article found here.

Technorati Tags: CallFire, Virtual Call Center, Voice Broadcast, Voice Technology

VEGA Telecommunications recently made the switch to CosmoCom to maintain its virtual contact center capabilities. In making the switch to CosmoCom, VEGA was able to consolidate its previous 28 separate telcos into one 150 seat contact ceter that is open 24 hours a days and 7 days a week. This improvement should provide customers with a dramatic boost in customer service levels, allowing customers to get the best support possible.

As VEGA continues to plan for its continued growth, they eventually plan to expand their contact center to hold more seats and handle the expected increase in customer service requests. CosmoCom’s contact center platform provides a host of award winning features that make it easy for employees to provide top notch customer service to customers.

CosmoCom was able to follow through on its guarantees in being able to consolidate all VEGA’s seperate telcos into one unified system in a short period of time, limiting any shutdowns to service while also providing the ability to sustain future growth within the organization. VEGA Telecom is pleased with the overall results and recognized the importance of having the technology to support its growing business.

For more information about CosmoCom and VEGA’s experience with the implementation process, you can read the full article here.

Technorati Tags: CosmoCom, Telecommunications, Virtual Contact Center

Promero announced the release of the newest version of its virtual contact center software. Promero’s Contact Center Software had always been an on-demand offering which provided companies with a number of features that improve the productivity of the call center.

Contact Center Anywhere is easily integratable with existing software and provides a host of other communication tools such as chatting and web collaboration features. There are also features such as email management and recording capabilities which make maintaining accurate records of calls sent and received much easier and a lot more accurate.

Contact Center Anywhere has won a number of awards for the usefulness as well as the effectiveness of its software. For more information on what this new version of Contact Center Anywhere can do for you, you can read the full article found here.

Technorati Tags: On Demand Contact Center, Virtual Call Center, Virtual Contact Center

Omega Direct Response has announced that it has chosen Five9 as its virtual call center software provider. Five9 will implement its virtual call center suite in Omega Direct offices worldwide. The newest release of Five9 Virtual Call Center added a number of new features such as improved predictive dialing as well as IVR and call routing. In addition, a number of other improvements to its existing virtual call center software have made Five9 a much more attractive option for prospective customers. 

Five9 Virtual Call Center offers a number of features that enhance both outbound and inbound campaigns for businesses. Omega decided on Five9 due to its multilingual capabilities which are vital to the work Omega does. Omega has a number of company offices that use a variety of different languages and finding a solution that can fit into that business model was very important to Omega. In implementing Five9’s new software, Omega now has a step up on the rest of the competition.

For more information regarding this new partnership, you can read the full article found here.

Technorati Tags: Virtual Call Center, Virtual Call Center Features, Virtual Call Center Software

Five9 announced the launch of its newest call center project in which it has undertaken with TMC. The newest project is a new site filled with content to promote Five9’s virtual call center products to prospective buyers and visitors to the site.

The Call Center On-Demand Site can be found here: www.tmcnet.com/channels/call-center-on-demand.

This channel is meant to be a resource for prospective virtual call center buyers while simultaneously promoting Five9’s virtual call center products. Readers and visitors to the site have access to a lot of content including: news, articles, and product reviews. With the vast number of virtual call center products available in the marketplace today, this resource should be a tremendous help to a lot of buyers who may be unsure or clueless on where to turn to for their virtual call center solution.

For more information regarding this new electronic content channel, you can read the full article found here.

Technorati Tags: Call Center On Demand, On Demand Call Center, Virtual Call Center

Voice Over Internet Protocol is rapidly gaining support from a number of different companies as they look to deploy cost effective call centers that still run efficiently. Often, companies find there is a tradeoff between cost of the service and the actual quality the service provides. This is not the case with VOIP as companies that have choosen VOIP have been pleased with the quality it provides.

VOIP significantly reduces costs of running a call center, but still allows companies to enjoy many features that are present in traditional call center applications such as call recording, chatting, interactive voice response, etc. Call Centers can enjoy a number of benefits in adopting this technology for their call centers by creating a more efficient use of resources while also implementing security features that can protect calls from being accessed by unauthorized people.

To read more about VOIP and the many benefits it can provide your company, read the article found here.

Technorati Tags: Business VOIP, Call Center, Virtual Call Center, VOIP

Arise Virtual Solutions is looking for thousands of call center agents to work across the country from the comfort of their own homes. Arise is looking for more customer service agents to meet the demand for its large client base of companies which include companies such as Verizon and Home Depot.

Arise is looking to hire a number of virtual call center agents who would use their own equipment and homes to provide the necessary customer service for its clients. Arise’s success is due to its ability to hire hard working individuals and give them the flexibility to work from the comfort of their own homes. This lowers Arise’s costs in maintaining hard working employees while at the same time provides employees with the perk of working based out of their own homes.

For more on Arise Virtual Call Center Solutions and its search for new call center agents, read the article found here.

Technorati Tags: Call Center, Call Center Agent, Customer Service, Virtual Call Center

Credit and Collections Companies often have a very hard time reaching customers since in their case, customers do not want to be reached. For Credit and Colletions companies, getting payment from customers is much more critical as customers provide the revenue which allows the company to operate. This makes the communication systems of these companies all the more critical.

Hosted call center software can help companies secure payments while at the same time, lowering their overall costs. The advantages of hosted call centers allow for call center agents to waste less time contacting potential customers and spending more time actually talking to them. With easily configurable options, call centers are able to reach customers easily. In addition, hosted call centers provide software and tools that help monitor statistics as well track all aspects of a call.

For more information on how hosted call center software can benefit your company, the full article can be found here.

Technorati Tags: Call Center, Call Center Software, Hosted Call Center, Virtual Call Center