New Report Underscores Significant Cloud Momentum in 2011 and Demonstrates inContact’s Dominant Market Position

SALT LAKE CITY (January 17, 2012) – A recent report from industry analyst firm DMG Consulting LLC shows that the pace of adoption of hosted contact center solutions continued to accelerate in 2011 and named inContact, Inc. the market share leader, based on agent seats, in this rapidly growing space. inContact (NASDAQ:

DMG Consulting helps end users build world-class differentiated contact centers and vendors develop high-value solutions for the market. The Hosted Contact Center Infrastructure Market Report addresses the cloud contact center market, vendors and trends. Among the 17 companies covered in the report, inContact emerged the clear market share leader based on number of agent seats.

“The adoption of hosted contact center solutions continues to accelerate, as organizations of all sizes recognize its advantages and as cloud functionality closes the feature gap with premise-based offerings,” said Donna Fluss, president of DMG Consulting. “2012 is expected to be a very strong year for the cloud-based contact center infrastructure market.”

DMG expects the hosted contact center market to continue to experience strong growth in 2012 due to important industry trends, including:

• the need for virtual, multi-channel and flexible servicing infrastructures
• a slowly recovering economy, which is limiting capital investments
• cloud-based contact center solutions are starting to be perceived as mainstream for small- and mid-sized organizations; adoption in large environments is starting to pick up momentum
• innovation in underlying cloud architecture and scalability, and broadening functional capabilities of some of the solutions

“We are pleased to receive this important validation of our market leadership from DMG Consulting,” said Paul Jarman, inContact CEO. “Our recently announced distribution partnerships with Siemens Enterprise Communications and Verizon and our success with more and more enterprise customers make us strongly believe that inContact has never been better positioned to take advantage of the opportunities ahead of us.”

Additional Information

• Follow @inContact on Twitter: www.twitter.com/incontact
• Become a fan of inContact on Facebook: www.facebook.com/inContact
• Read about contact center best practices: http://blog.incontact.com

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

Record Software Revenue in Excess of $11 Million, Representing Q4 Year-over-Year Growth in Excess of 25%

SALT LAKE CITY (January 11, 2012) – inContact, Inc. (NASDAQ: SAAS),

Based on currently available information, the Company expects to report fourth quarter revenue in excess of $23.5 million versus $20.3 million for the same period in 2010. Software segment revenue is expected to be in excess of $11 million for the quarter ended December 31, 2011, achieving the 25% to 30% Q4 growth rate guidance given at the beginning of the year. Telecom segment revenue is expected to be in excess of $12.5 million, an increase of approximately 8% from Q4 2010.

Said Paul Jarman, inContact CEO, “We are pleased to deliver on our Q4 2011 revenue growth rate objective and to report a strong finish to a pivotal year for the Company. This fourth quarter revenue was achieved without any contribution from our recently announced reseller relationships with Siemens Enterprise Communications and Verizon. Siemens has a minimum revenue commit beginning in the first quarter and has guaranteed $5 million of revenue in fiscal 2012.

“In addition to record Q4 software revenues, the estimated annual contract value of deals closed in the quarter is approximately 40% higher than the estimated value of our solid Q4 2010 bookings and represents the strongest software bookings in the Company’s history.”

Q4 AND FISCAL YEAR 2011 FINANCIAL RESULTS CONFERENCE CALL INFORMATION

The anticipated results in this press release are based on management’s preliminary analysis of revenue for the quarter ending December 31, 2011. The Company will release and discuss its fourth quarter and fiscal year 2011 financial results on Wednesday, February 29, 2012 at 4:30 p.m. Eastern time.

INCONTACT TO PRESENT AT THE 14TH ANNUAL NEEDHAM GROWTH CONFERENCE

inContact CEO Paul Jarman and CFO Greg Ayers will present at the 14th Annual Needham Growth Conference at 2:50 p.m. ET today, Wednesday, January 11, 2012 at The New York Palace Hotel in New York. An audio webcast of the presentation will be available through the inContact Investor Relations website at http://investor.incontact.com, in the Webcasts and Presentations section.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995

All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on inContact’s current expectations, estimates and projections about inContact’s industry, management’s beliefs, and certain assumptions made by management, all of which are subject to change. Forward-looking statements can often be identified by words such as “anticipates,” “expects,” “intends,” “plans,” “predicts,” “believes,” “seeks,” “estimates,” “may,” “will,” “should,” “would,” “could,” “potential,” “continue,” “ongoing,” similar expressions, and variations or negatives of these words and include, but are not limited to, statements regarding projected results of operations and management’s future strategic plans. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.

The risks and uncertainties referred to above include, but are not limited to, risks associated with inContact’s business model; our ability to develop or acquire, and gain market acceptance for new products, including our new sales and marketing and voice automation products, in a cost-effective and timely manner; the gain or loss of key customers; competitive pressures; its ability to expand operations; fluctuations in its earnings as a result of the impact of stock-based compensation expense; interruptions or delays in our hosting operations; breaches of our security measures; its ability to protect our intellectual property from infringement, and to avoid infringing on the intellectual property rights of third parties; and its ability to expand, retain and motivate our employees and manage its growth. Further information on potential factors that could affect our financial results is included in inContact’s Annual Report on Form 10-K, quarterly reports of Form 10-Q, and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. inContact undertakes no obligation to revise or update publicly any forward-looking statement for any reason.

About inContact

inContact (NASDAQ:SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The Company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

inContact® is the registered trademark of inContact, Inc.

Source: inContact

SALT LAKE CITY (January 05, 2012) – inContact, Inc. (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that inContact CEO Paul Jarman and CFO Greg Ayers will present at the 14th Annual Needham Growth Conference at 2:50 p.m. ET on Wednesday, January 11, 2012 at The New York Palace Hotel in New York.

An audio webcast of the presentation will be available on inContact’s Investor Relations website at http://www.incontact.com/virtual-call-center-company/investor-relations.

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Additional Information

• Follow @inContact on Twitter: www.twitter.com/inContact
• Become a fan of inContact on Facebook: www.facebook.com/inContact
• Read about contact center best practices: http://blog.inContact.com

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

Company to Increase Efficiencies and Follow-Up by Using inContact’s Cloud Based IVR Solution

SALT LAKE CITY (December 21, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that a leading marketing and lead generation firm selected the inContact cloud-based interactive voice response (IVR) solution to enhance its marketing response messages.

The marketing company helps its clients efficiently place and respond to advertising. When a prospective customer completes a lead form requesting more information, the marketing firm will leverage the inContact IVR to immediately make an outbound call to the prospective customer, who is driven into the sales contact center. If the prospective customer answers the phone, the call is moved into the sales queue. If the prospective customer doesn’t answer the phone, the IVR will leave a message with a toll-free number to call for more information.

By leveraging the inContact system, the marketing company will have a reliable, scalable resource that can adjust according to demand, and by automating the system, the company will dramatically increase the efficiencies of its call center as opposed to having call center agents reach out to the more than 96,000 records they respond to each month.

“By leveraging the inContact IVR, this customer will have resources they need at their disposal, no matter the volume,” said Paul Jarman, inContact CEO. “The power of the inContact system is that it can be modified and scaled based on demand, without the expense of expanding the in-house telecommunications infrastructure.”

Additional Information

• Learn more about inContact’s IVR http://www.incontact.com/on-demand-call-center-software/ivr-software
• Follow @inContact on Twitter: www.twitter.com/inContact
• Become a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

Company Will Gain Efficiencies and Improve the Customer Experience by Integrating with CRM System and Lowering Telecom Costs

SALT LAKE CITY (December 14, 2011) – inContact (NASDAQ:SAAS), the leading provider of cloud-based call center software and call center agent optimization tools, announced today that its contact routing solutions and network connectivity offering have been selected to power a Mexico-based contact center for a leading dental benefits provider.

The insurance benefits provider had an initiative to gain efficiencies and improve the customer experience in their Mexico City office, which primarily fields in-country calls from dentist offices to confirm patient coverage. After considering a number of premise-based solutions, the company determined that they would benefit most from a cloud contact center solution that could integrate with Salesforce.com, and selected inContact as the solution that would best meet their needs.

The inContact Salesforce Adapter enables a seamless but powerful integration between the company’s cloud-based call routing software and the Salesforce CRM system. The Adapter powerfully combines customer information with contact routing and self-service solutions and acts as the “action engine” for the CRM data, helping to improve agent efficiency and reduce call times and costs. Additionally, the insurance benefits provider wanted to enable customers to perform simple tasks through a flexible, configurable cloud interactive voice response (IVR) system.

“In the traditional premise world, CRM integration has been a very complex and expensive undertaking and, as a result, call centers have been forced to work with many siloed applications,” said Paul Jarman, inContact CEO. “As the market leader in cloud-based contact center solutions, simplifying the pain of integration and providing service applications that work together to enhance the customer experience is a key tenet in our product strategy.”

The insurance benefits provider is also using the inContact network connectivity solutions to deliver calls to the Mexico City contact center. inContact helped the company identify strategic changes they could make to their call delivery to significantly lower their telecom costs.

Jarman concluded, “As the only cloud provider to combine call routing, IVR, workforce optimization and cost-effective telephony solutions, we help our customers deliver the best possible customer experience while maximizing the effectiveness of their call center operations.”

Additional Information

• Learn how inContact enables insurance contact centers: http://www.incontact.com/hosted-call-center-software/insurance-call-centers
• Follow @inContact on Twitter: www.twitter.com/inContact
• Become a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

New Multi-Million Dollar, Fully Redundant Network Will Support Multi-National and European Customers as Company Expands International Reach

SALT LAKE CITY (December 07, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced the availability of the company’s multi-million dollar build-out of its full European cloud network. The European cloud network features redundant data centers in Munich and Frankfurt, Germany, a replica of the best-in-class network in the United States.

The new European facilities will enable inContact to provide multi-national customers with regional access to cloud contact center applications to better serve local needs. These capabilities include regionally-stored calls and contacts, broader language support for speech applications and data handling to comply with European data security regulations.

“We applied the best practices we have honed over the past several years in our US data centers to building a fully redundant cloud network and application environment in Europe,” said Scott Welch, inContact Chief Operations Officer. “These new centers greatly increase our ability to support European and multi-national customers, as well as our new and growing partnership with Siemens Enterprise Communications.”

The Frankfurt and Munich sites further enable multi-national customers to take advantage of a true “Follow the Sun” model, where the appropriate contacts are delivered to properly skilled and available agents regardless of geography or time zone. This model offers a universal queue, combined with an intelligent contact distribution platform with global reach, to ensure that the right contact is always handled by the right agent, providing a consistent customer experience.

Concluded Welch, “As we continue to grow our international presence, we have a clear road map and winning technology approach that will enable us to quickly expand into other geographies.”

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Additional Information

• Learn about inContact international services: http://www.incontact.com/international-call-center-services
• Follow @inContact on Twitter: www.twitter.com/inContact
• Become a fan of inContact on Facebook: www.facebook.com/inContact
• Read more about contact center best practices: http://blog.inContact.com

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Photos/Multimedia

Source: inContact

SALT LAKE CITY (October 27, 2011) – inContact, Inc. (NASDAQ: SAAS),

Said Paul Jarman, inContact CEO, “We are registering the ENH shares, an affiliate of Siemens Enterprise Communications, in accordance with the terms of their recent $24 million investment and putting up a shelf. The shelf registration statement is intended to give the company future flexibility to provide funding for growth or other strategic initiatives. With the recent $24 million investment and an additional $8.5 million available under our line of credit, we have no current need for a capital raise.”

The registration statements have been filed on Form S-3 with the United States Securities and Exchange Commission (the “SEC”). Under the shelf registration statement, once declared effective by the SEC, inContact may offer, issue and sell from time to time in the future, in one or more placements, up to $40 million of common or preferred shares, warrants or units, or any combination thereof. The specifics of any future placement, along with the prices and terms of any such securities offered by inContact, will be determined at the time of any such placement, and will be described in detail in a prospectus supplement filed at the time of any such placement.

inContact’s shelf registration statement has been filed with the SEC but has not yet become effective, and until the registration statement is declared effective by the SEC, the securities registered may not be sold, nor may offers to buy be accepted. This press release does not constitute an offer to sell or the solicitation of an offer to buy the securities, nor shall there be any sale of the securities in any state or jurisdiction in which such offer, solicitation or sale would be unlawful prior to the registration or qualification under the securities laws of any such state or jurisdiction. Any offering of the securities covered by the registration statement will only be by means of a prospectus and an accompanying prospectus supplement.

Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995

All statements included in this press release, other than statements or characterizations of historical fact, are forward-looking statements. These forward-looking statements are based on inContact’s current expectations, estimates and projections about inContact’s industry, management’s beliefs and certain assumptions made by management, all of which are subject to change. Forward-looking statements can often be identified by words such as “anticipates,” “expects,” “intends,” “plans,” “predicts,” “believes,” “seeks,” “estimates,” “may,” “will,” “should,” “would,” “could,” “potential,” “continue,” “ongoing,” similar expressions, and variations or negatives of these words and include, but are not limited to, statements regarding projected results of operations and management’s future strategic plans. These forward-looking statements are not guarantees of future results and are subject to risks, uncertainties and assumptions that could cause our actual results to differ materially and adversely from those expressed in any forward-looking statement.

The risks and uncertainties referred to above include, but are not limited to, risks associated with inContact’s business model; our ability to develop or acquire, and gain market acceptance for new products, including our new sales and marketing and voice automation products, in a cost-effective and timely manner; the gain or loss of key customers; competitive pressures; its ability to expand operations; fluctuations in its earnings as a result of the impact of stock-based compensation expense; interruptions or delays in our hosting operations; breaches of our security measures; its ability to protect our intellectual property from infringement, and to avoid infringing on the intellectual property rights of third parties; and its ability to expand, retain and motivate our employees and manage its growth. Further information on potential factors that could affect our financial results is included in inContact’s Annual Report on Form 10-K, quarterly reports of Form 10-Q, and in other filings with the Securities and Exchange Commission. The forward-looking statements in this release speak only as of the date they are made. inContact undertakes no obligation to revise or update publicly any forward-looking statement for any reason.

About inContact

inContact (NASDAQ:SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

inContact® is the registered trademark of inContact, Inc.

Source: inContact

Partnership Makes Best-in-Class WFO Solutions Available to Contact Centers of All Sizes in a Pay-as-You-Go, Software-as-a-Service Model

SALT LAKE CITY (October 26, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based call center software and call center workforce optimization tools, today announced the extension of its partnership with Verint® Systems Inc. (NASDAQ: VRNT), a leading provider of actionable intelligence solutions and services for enterprise workforce optimization and security intelligence. inContact will convert Verint’s award-winning workforce optimization (WFO) suite to the cloud, enabling contact centers of all sizes to deploy these powerful solutions in a pay-as-you-go software model.

Verint Witness Actionable Solutions®, part of Verint Systems Inc., is a global leader in workforce optimization solutions in the contact center market, extending through to branch/remote office and back-office operations environments. Verint solutions are used by more than 10,000 organizations in over 150 countries, including more than 85 percent of the Fortune 100.

Typically, the workforce accounts for more than 70 percent of the expense in any contact center, and maximizing agent effectiveness through monitoring, training and scheduling is key to profitability and customer satisfaction. inContact WFO, powered by Verint, is a unified suite of powerful workforce optimization solutions for analyzing and optimizing customer service across the organization. inContact WFO can help contact centers of all sizes understand what’s happening in their customer-focused operations

“inContact is the market leader in cloud contact center solutions, and the best partner for us to take our award-winning WFO solutions to the cloud,” said John Bourne, senior vice president, global channels and alliances, Verint Systems. “On the heels of our successful partnership that delivered cloud workforce management last year, we are excited to expand on this success to offer our comprehensive WFO suite through the inContact cloud.”

inContact is now the only cloud provider to combine contact center infrastructure, integrated, workflow-driven WFO and connectivity into one powerful offering. The new inContact WFO portfolio will include:

• Quality Monitoring, which includes real-time monitoring, screen capture, evaluations and Smart Inbox(TM)
• Workforce Management, which includes forecasting & scheduling, advanced adherence, time-off manager and shift-bidding
• eLearning, which includes content producer, lesson management and scorecards
• Speech Analytics, which enables contact centers to understand the root cause of customer satisfaction issues

“WFO represents a global market opportunity of more than $1 billion, and delivers powerful competitive advantage for the contact centers that deploy it,” said Paul Jarman, inContact CEO. “We believe that our expanded strategic partnership with Verint Systems will enable us to extend the benefits of WFO to companies of all sizes through our robust cloud-delivery platform.”

Additional Information

• Learn more about inContact and read industry-leading articles on the inContact blog: http://blog.incontact.com/
• Follow @inContact on Twitter: www.twitter.com/inContact
• Become a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ: SAAS) helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

By Moving to the Cloud, Contact Center Management Can Focus on Corporate Growth Rather than Systems Maintenance

SALT LAKE CITY (October 24, 2011) – inContact (NASDAQ:SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, today announced that a premier retailer of clothing and home decor products has selected inContact to power its service and support center in order to free management to focus their time and efforts on the company’s business strategy.

The company markets and sells the majority of its products through catalogues and e-commerce, making the contact center one of the only human faces of the brand. As a result, the company puts a premium on providing its customers with a leading experience with every call.

The company had long used premise-based equipment to power its contact center, and the contact center management focused much of their time managing redundant servers across multiple locations and implementing firmware, upgrades, etc. As the systems aged and were due for replacement, the contact center management looked to cloud-based technologies to free them from maintenance and enable them to focus on providing exceptional customer service to their customers. The company selected inContact due to its ability to scale to support seasonal shifts in staffing, the ease of supporting at-home agents to support their disaster recovery strategy, and the inContact professional services support to apply best practices to their call flows and scripts.

“By moving to the inContact cloud, our customers are able to reduce their contact center software investment, including the time it takes to maintain it, and increase the profitability of every customer interaction,” said Paul Jarman, inContact CEO. “Our customers benefit from built-in redundancy, ongoing upgrades and the ability to deploy the software easily to any location. That frees them to focus on their core business and meet and exceed their company goals.”

The company has also begun to migrate other contact center systems to the cloud, including their CRM system. Using the inContact Plugin Agent, inContact can easily integrate with the CRM system to enable intelligent call routing so that the call and caller information are delivered on a single, unified screen on the agent’s desktop.

Jarman concluded, “The Plugin Agent is another key step in delivering a leading customer experience. It delivers caller information to the agent’s fingertips in a unified screen view, allowing the agent to focus on the caller rather than the applications.”

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Additional Information

• Follow @inContact on Twitter: www.twitter.com/inContact
• Become a fan of inContact on Facebook: www.facebook.com/inContact
• Read more about contact center best practices: http://blog.inContact.com

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

SALT LAKE CITY (October 13, 2011) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, will hold a conference call on Thursday, November 3, 2011, at 4:30 p.m. Eastern Time to discuss results for third quarter 2011. Financial results will be issued in a press release after the close of the market the same day.

inContact CEO Paul Jarman and CFO Greg Ayers will host the presentation followed by a question and answer period.

Date: Thursday, November 3, 2011Time: 4:30 p.m. Eastern Time (1:30 p.m. Pacific Time)Dial-in Number: 1-800-895-0198International Dial-in Number: + 1-785-424-1053Conference ID#: INCONTACT

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization and ask you to wait until the call begins. If you have any difficulty connecting with the conference call, please contact the inContact switchboard at +1-801-320-3200.

A replay of the call also will be available via telephone after 7:30 p.m. Eastern Time on the same day and until November 10, 2011:

Toll-free replay number: 1-877-870-5176International replay number: +1-858-384-5517Replay Pin Number: 12326

An audio file of the call will be available after November 7, 2011 on the inContact Investor Relations website at http://investor.incontact.com, in the Webcasts and Presentations section.

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit, and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact