inContact to Enable High-Quality International Contact Routing Linking Multiple Centers

SALT LAKE CITY (May 15, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that an international metal products manufacturer is shifting its global contact center functions to inContact. The company will move its U.S. and international contact center operations to the inContact cloud platform.

The company supports product lines and customers around the world through linked contact centers in the United States and Europe. The metal products manufacturer had utilized another cloud vendor to route its sales and customer service calls, but the company experienced a number of outages and poor call quality with the previous provider. Additionally, the previous cloud provider did not have the proper infrastructure to support the international routing the company required.

The metal products leader has high standards for customer care and availability in its contact centers, particularly as its center-based sales agents are mission critical to the company’s revenue. The company selected inContact due to its history of quality service, reliability and availability, as well as the organization’s European Cloud Network.

“Today’s contact centers need to deliver top-quality service to customers wherever they may be located,” said Paul Jarman, inContact CEO. “As the cloud contact center leader, inContact can provide multi-national customers with powerful and reliable solutions and connectivity that enables them to more effectively serve their customers’ local needs.”

Additional Information

• Learn more about inContact’s international capabilities:http://www.incontact.com/virtual-call-center-company/press-room/press-releases/2011/incontact-announces-availability-european
• Follow @inContact on Twitter: www.twitter.com/incontact        
• Become a fan of inContact on Facebook: www.facebook.com/inContact
• Read about contact center best practices: http://blog.incontact.com

About inContact inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based callcenter software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

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http://www.incontact.com

SALT LAKE CITY (May 14, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced that Frank Maylett, Executive VP of Sales, notified the Company of his plans to accept a position with another software company that is not competitive to inContact.  Mr. Maylett joined inContact in 2008 and has been a valued member of the Company’s Executive Team.

“On behalf of myself and the entire inContact organization, I would like to thank Frank for his service and contributions to our Company and wish him the best in his new endeavors,” stated Paul Jarman, CEO of inContact. “The senior leadership in sales and channels will be reporting directly to me during the transition. We have engaged a national executive search firm and view this as an opportunity to land an individual with the credentials to continue to take sales and channels to the next level. The Company’s outlook for 2012 remains unchanged.”

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based callcenter software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

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http://www.incontact.com

Scalable Technology Delivers Improved Call Routing and Agent Feedback Functionality

SALT LAKE CITY (May 10, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent performance optimization tools, today announced it will partner with UMB Bank, n.a., a subsidiary of UMB Financial Corporation (NASDAQ: UMBF), to provide UMB customers with leading customer experience through the inContact contact routing and customer satisfaction survey solutions. The solutions will deliver improved service capabilities and enhanced disaster recovery for a reduced cost.

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UMB desired to implement industry-leading contact center technology solutions that will assist the bank in providing service differentiation through inbound, outbound, and web support capabilities. UMB’s customer service center, located in Kansas City, Mo., will more consistently and cost effectively employ these latest tools, designed to continually improve their customer service operations and agent performance.

“With plans for rapid growth over the next five years, UMB believes that inContact’s flexible solution will support expansion in the future,” said Bret Collins, vice president, Contact Center Operations, UMB Bank. “By switching to inContact, UMB Bank will experience flexible technology and timely updates, and enjoy a system that has built-in disaster recovery capabilities through inContact’s two geographically distributed data centers.”

The company had used a customer survey solution in the past, but found it limited in their ability to focus on specific groups of customers. The inContact ECHO contact center customer survey solution enables contact center supervisors to have a faster view into the customer experience, and enable agent coaching based on call recordings and survey data.

“We are very happy to be working with UMB to help them fulfill their strong commitment to customer care,” said Paul Jarman, inContact CEO. “As the leading cloud contact center provider, we help our customers leverage the power of the cloud to differentiate themselves based on their customer service offerings.”

About inContact

inContact (NASDAQ:  SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

About UMB

UMB Financial Corporation (NASDAQ: UMBF) is a financial services holding company headquartered in Kansas City, Mo., offering complete banking, asset management, health spending solutions and related financial services to commercial, institutional and personal customers nationwide. Its banking subsidiaries own and operate banking and wealth management centers throughout Missouri, Illinois, Colorado, Kansas, Oklahoma, Nebraska and Arizona. Subsidiaries of the holding company and the lead bank, UMB Bank, n.a., include mutual fund and alternative investment services groups, single-purpose companies that deal with brokerage services and insurance, and a registered investment advisor that manages the company’s proprietary mutual funds and investment advisory accounts for institutional customers. For more information, visit umb.com or follow us on Twitter at @UMBBank.

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

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Cloud Will Enable Organization to Streamline Operations Across Four Centers and Cost-Effectively Manage Holiday Staffing Peaks

SALT LAKE CITY (April 25, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced that a leading online retailer selected inContact to power its customer support contact center. The company staffs approximately 200 agents and triples this count from October through January to support end-of-year holiday sales.

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The retailer has grown significantly through acquisition, leaving it with four disparate contact center locations that didn’t work together or enable them to leverage the pool of agents across all of their brands. Additionally, the company leverages an outsource contact center provider that used another separate system, providing limited visibility into the entire contact center operation.

The company selected inContact to power its operations due to:

• Scalability – inContact can quickly scale to meet demand, during predictable holiday swings or other peak call times, ensuring that the retailer pays only for the capacity they need
• Integration with RightNow Technologies CRM – The inContact CRM Plug-in Agent for RNT enables the retailer’s agent to deliver the most intelligent and personalized service experience.
• Support for multi-site locations – inContact’s cloud platform enables the retailer to create a unified service process across multiple contact center locations, including outsourcers
• Redundancy – inContact’s geographically redundant data centers ensure that the retailer is available to its customers whenever they choose to shop 24x7x365

“This was a perfect situation where our company capabilities completely aligned with the requirements of the customer,” said Paul Jarman, inContact CEO. “As the cloud contact center leader, inContact has a proven track record helping retail customers cost-effectively support significant seasonal shifts and multiple locations, while delivering a powerful, branded service experience.”

Additional Information

• Learn how inContact drives sales and direct response contact centers: http://www.incontact.com/hosted-call-center-software/retail-sales-call-centers
• Follow @inContact on Twitter: www.twitter.com/incontact        
• Become a fan of inContact on Facebook: www.facebook.com/inContact
• Read about contact center best practices: http://blog.incontact.com

About inContact inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

Related Links
http://www.inContact.com

SALT LAKE CITY (April 10, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, will hold a conference call on Thursday, May 3, at 4:30 p.m. Eastern Time to discuss results for first quarter 2012. Financial results will be issued in a press release after the close of the market the same day.

inContact CEO Paul Jarman and CFO Greg Ayers will host the presentation followed by a question and answer period.

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Date: Thursday, May 3, 2012Time: 4:30 p.m. Eastern Time (1:30 p.m. Pacific Time) Dial-in Number: 1-800-895-0198International Dial-in Number: +1-785-424-1053Conference ID#: INCONTACT

The event will also be available as a webcast on the Company’s investor relations web page at http://investor.inContact.com in the “Upcoming Events” section.

Please call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization and ask you to wait until the call begins. If you have any difficulty connecting with the conference call, please contact the inContact switchboard at +1-801-320-3200.

A replay of the call also will be available via telephone after 7:30 p.m. Eastern Time on the same day and until May 10, 2012:

Toll-free replay number: 1-877-870-5176International replay number: +1-858-384-5517Replay Pin Number: 12328 

An audio file of the call will be available after May 10, 2012 on the inContact Investor Relations website at http://investor.incontact.com, in the Webcasts and Presentations section.

About inContact inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

Related Links
http://www.incontact.com

Continues to Lead the Market With Innovative Cloud Solutions to Enhance Agent, Contact Center and Customer Experience

SALT LAKE CITY (April 03, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, today announced the market availability of the first of three major solution enhancements for the year. The inContact platform has been expanded to meet growing demand for innovative cloud solutions from leading contact center operators around the globe.

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The contact center has traditionally operated with a complex and disparate set of siloed systems.  And with the advent of more channels of customer contact, the environment grows even more challenging. With the advancements in its latest release, inContact helps to unify contact center processes and harmonize the activities of agents and the resulting experience of their customers.

Highlights of the latest inContact release include:

Enhanced Agent ScriptinginContact’s enhanced agent scripting enables contact center supervisors and managers to help agents effectively navigate new offers or programs by providing guided prompts, scripts or other contact handling information. These scripts can be assigned to an entire skill group to arm new agents with additional support while they are training or can create a decision tree that can guide the agent through a series of responses based on feedback received from the customer.  The agent scripts ensure faster response to customer inquiries, more confident agents and higher quality interactions with customers.

Connect the Web to the Contact CenterinContact’s Web Connect enables a customer to receive a seamless flow of service from a website into a contact center.  Web Connect’s “click to call” feature allows a customer to leave a call back number on a web application, which is automatically routed to the contact center queue to initiate a call back by a properly skilled agent. Additionally, inContact’s Commitment Manager solution enables that customer to specify the date and time when they would like someone to call them. The Commitment Manager automatically adds the customer into the queue at the specified date and time, enabling the contact center to provide service according to the customer’s preferences.  

Unified Agent Desktop ToolsinContact’s CRM Plug-in Agent is a unique, non-intrusive interface that optimizes agent activities. The CRM Plug-in Agent’s unique “always there, never in the way” ribbon interface delivers the call and caller information on a single, unified screen on the agent’s CRM desktop.  The CRM Plug-in Agent embeds the inContact cloud application directly in commonly used agent applications like Salesforce.com, RightNow Technologies and Microsoft Dynamics CRM, uncluttering the desktop, speeding up outbound dialing, and automating call documentation.

The CRM Plug-in Agent also gives agents the freedom to control the way their desktop looks, and choose settings that works best with their workflow, while displaying critical contact and queue data. 

Expanded Blended DialerThe enhancements to the inContact blended dialer enable supervisors to more effectively oversee and manage agent activity. The inContact blended dialer maximizes agent efficiencies by enabling agents to move from inbound to outbound contacts based on call volume and demands. Supervisors can manage agent activity based on pre-determined SLA thresholds, or manually monitor and shift agents “on the fly”. Additionally, agent disposition data is now readily available as a report to supervisors and inContact users can more effectively manage Do Not Call lists in the system.

Branded Chat ExperienceWith Studio, inContact’s powerful visual scripting engine, managers can personalize the experience of interacting with their contact center. For example, inContact enables custom chat profiles that extend their brand to ensure a unified and consistent multi-channel experience for their customers.  And to drive the most value from every interaction, users can launch a targeted URL or survey upon completion of a chat session, directing the customer to the next best action to address their needs.

Enhanced Reporting The inContact reporting capabilities have been expanded to provide contact centers with the visibility and actionable intelligence to continually improve their people, processes and operations. The latest release includes enhanced interval reports and customized dashboards, enabling contact centers to be more efficient in their business. 

“Supervisors and agents manage a wide variety of work every day, from customer contacts to social media to trouble tickets,” said Paul Jarman, inContact CEO. “The end result is too many systems for the contact center employees to navigate through, which increases the burden for training new hires and erodes agent effectiveness. With our latest innovative release, inContact again leads the market by harmonizing the contact center, breaking down traditional silos and creating powerful workflow for improved agent effectiveness and customer satisfaction.”

About inContactinContact (NASDAQ:  SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Source: inContact

Related Links
http://www.inContact.com

inContact Plugin Agent Honored for Exceptional Innovation

SALT LAKE CITY, March 22, 2012 — inContact (NASDAQ: SAAS), the leading provider of cloud contact center software and contact center agent optimization tools, announced today that TMC, a global, integrated media company, has named the inContact Plugin Agent as a Customer Interaction Solutions 2011 Product of the Year Award. Customer Interaction Solutions magazine is the leading publication covering CRM, call centers and teleservices since 1982.

The inContact Plugin Agent enables intelligent call routing so that the call and caller information are delivered on a single, unified screen on the agent’s desktop. In addition, the Plugin Agent embeds the inContact call controls directly into the CRM application toolbar, enabling call centers to provide more effective service while enabling agents to adhere to the workflows of the applications being used. CRM providers and systems integrators can also leverage the inContact Plugin Agent to deliver powerful, tailored solutions for their contact center customers.

“This innovative software enables an agent to easily move between the inContact platform and their CRM, delivering embedded screen pops, ‘click-to-dial’ and automatically creating ‘call task’ records in the CRM system,” said Paul Jarman, inContact CEO. “We’re very proud of the honor of the Product of the Year Award.”

“inContact was selected to receive a 2011 Product of the Year Award for its achievement in advancing CRM, contact center and call center technologies. The Plugin Agent has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been recognizing innovative companies for 14 years and inContact has earned its place with this distinguished honor.”

For more information about the Customer Interaction Solutions’ 2011 Product of the Year Awards or any of the TMC media properties, please visit www.tmcnet.com.

Additional Information

• Learn more about inContact’s awards: http://www.incontact.com/virtual-call-center-company/call-center-awards
• Follow @inContact on Twitter: www.twitter.com/inContact 
• Become a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

About Customer Interaction Solutions

Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com for more information. 

About TMC

TMC is a global, integrated media company that helps clients build communities in print, in person, and online.  TMC publishes the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility and Cloud Computing (formerly InfoTECH Spotlight) magazines.  TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. TMC is the producer of ITEXPO, the world’s leading B2B communications event.  In addition, TMC runs multiple industry events: 4G Wireless Evolution; M2M Evolution; Cloud Communications Expo; SIP Tutorial 2.0:Bringing SIP to the Web; Business Video Expo; Regulatory 2.0 Workshop; DevCon5; HTML5 Summit; CVx; AstriCon; StartupCamp; MSPAlliance MSPWorld and more. Visit TMC Events for a complete listing and further information.

For more information about TMC, visit www.tmcnet.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

Related Links
http://www.inContact.com

Company Plans to Ramp to Nearly 250 Global Agents on inContact Contact Routing Solutions and Cloud WFM

SALT LAKE CITY (March 07, 2012) – inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that a leading multi-national software company selected the inContact contact routing and workforce management solutions to unify its global customer service operations. The company has plans to ramp its usage of the inContact platform to nearly 250 agents in the coming months.

The software company supports thousands of product lines through multiple contact centers around the globe and, prior to moving to the cloud, was using several different legacy premise-based systems to link these centers. The contact center management conducted an extensive search for a single vendor system to replace and harmonize the multiple systems, add new channel capabilities, and future-proof the company for growth.

The software company selected inContact to support multi-location and at-home agent deployments around the world, using a “follow the sun” routing strategy. The company uses salesforce.com at the heart of its customer interactions, and so inContact’s integration with this CRM as well as its ability to get the solution rapidly deployed to meet an aggressive timeline were key factors in the decision. Additionally, inContact’s flexibility enabled the company to deliver calls to the cloud on their preferred carrier.

“With our growing international presence, supported by our global cloud infrastructure, inContact is a very attractive solution to multi-national companies with significant operations around the world,” said Paul Jarman, inContact CEO. “We are able to provide an enterprise-class solution to our customers, with all of the benefits of scalability, pay-as-you-go model, and disaster recovery that have become the hallmarks of the cloud delivery model.”

With agents working at home and at multiple contact centers around the globe, the software company will be able to strategically manage its distributed workforce through the use of the inContact Workforce Management solution. The WFM solution will enable the company to maximize agent effectiveness and improve supervisor oversight through monitoring, training and scheduling.

Additional Information

• Learn more about inContact’s international capabilities: http://www.incontact.com/international-call-center-services
• Follow @inContact on Twitter: www.twitter.com/inContact 
• Become a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contactcenter software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

Related Links
http://www.inContact.com

Company to Implement Cloud Contact Routing and Workforce Management Solutions

SALT LAKE CITY (February 16, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud-based contact center software and contact center agent optimization tools, announced that a leading distributor of nutritional supplements and skincare products selected the inContact contact routing and workforce management (WFM) solutions to help drive the company’s international growth.

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The company has experienced recent growth and expansion in international markets and wants to ensure that the contact center can support additional sales and customer service calls from around the globe. The company selected inContact to support this international expansion through its voice gateways in London, Hong Kong and the Philippines, and its data centers in Europe. In addition, as this nutritional supplement and skincare provider grows, the contact center will play a larger role in driving sales and overall revenue. The insights delivered through inContact reporting will help them better target their upsell/cross sell strategy and help transform the contact center into a profit center.

“Contact centers have long been viewed as a necessary part of the company, but not a driver of revenue,” said Paul Jarman, inContact CEO. “There has been a shift in thinking and strategy that contact centers can indeed be profit centers that empower upsells, cross sells, customer retention and branding. By optimizing staffing and contact routing, the contact center can optimize both the cost and quality of the customer experience.”

Typically the workforce accounts for more than 70 percent of the expense in any contact center, and maximizing agent effectiveness through monitoring, training and scheduling is key to profitability and customer satisfaction. The nutritional supplement and skincare company wants a broader view and scheduling capability of their contact center agents, and will be able to better support that initiative through application of the inContact Workforce Management solution.

Jarman concluded, “The cloud delivers powerful benefits for growing companies.  By enabling them to shift their focus from managing technology to managing their business, inContact helps them deliver a premier and revenue-generating customer experience.”

Additional Information

• inContact international expansion: http://www.incontact.com/virtual-call-center-company/press-room/press-releases/2010/incontact-expands-cloud-based-call-center
• Follow @inContact on Twitter: www.twitter.com/inContact 
• Become a fan of inContact on Facebook: www.facebook.com/inContact

About inContact

inContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based contact center software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

Related Links
http://www.inContact.com

SALT LAKE CITY (February 14, 2012) –  inContact (NASDAQ: SAAS), the leading provider of cloud  contact center software and contact center agent optimization tools, will hold a conference call on Wednesday, February 29, at 4:30 p.m. Eastern Time to discuss results for fourth quarter and year-end 2011. Financial results will be issued in a press release after the close of the market the same day.inContact CEO Paul Jarman and CFO Greg Ayers will host the presentation followed by a question and answer period.Date: Wednesday, February 29, 2012Time: 4:30 p.m. Eastern Time (1:30 p.m. Pacific Time) Dial-in Number: 1-800-862-9098International Dial-in Number: +1-785-424-1051Conference ID#: INCONTACTPlease call the conference telephone number 5-10 minutes prior to the start time. An operator will register your name and organization and ask you to wait until the call begins. If you have any difficulty connecting with the conference call, please contact the inContact switchboard at +1-801-320-3200.A replay of the call also will be available via telephone after 7:30 p.m. Eastern Time on the same day and until March 7, 2012:Toll-free replay number: 1-877-870-5176International replay number: + 1-858-384-5517Replay Pin Number: 12327 An audio file of the call will be available after March 2, 2012 on the inContact Investor Relations website at http://investor.incontact.com, in the Webcasts and Presentations section.About inContactinContact (NASDAQ: SAAS) helps contact centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based callcenter software solutions. The company’s services and solutions enable contact centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth. To learn more, visit www.inContact.com.

Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company’s behalf. All statements, other than statements of historical facts which address the Company’s expectations of sources of capital or which express the Company’s expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click here.)

inContact® is the registered trademark of inContact, Inc. All other marks are the property of their respective owners.

Source: inContact

Related Links
http://www.incontact.com