Multi-Billion Dollar Company Will Leverage inContact’s Cloud Contact Center Solutions to Create a Virtual Service Network Across Europe
SALT LAKE CITY (July 21, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a Fortune 500 communications company selected inContact to unify the sales [...]
Archive | Virtual Call Center Software RSS feed for this section
inContact Extends Market Footprint With New Fortune 500 Customer
inContact Named Gold Medal Winner for Best Technology Innovation by ContactCenterWorld.com
inContact Cloud Platform Recognized for Superior Contact Center Vendor Solution Innovation in the Americas Region
SALT LAKE CITY (July 20, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that the inContact cloud platform was named the gold medal winner in the “Best Technology [...]
inContact Expands Footprint in the Growing Business Process Outsourcer Market
Leading Global BPO Turns to inContact to Power Growing Campaign for Key Client
SALT LAKE CITY (July 14, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that a large global business process outsourcer (BPO) has selected inContact to power a growing blended campaign [...]
Global Consultancy Selects inContact Cloud-Based Contact Center Solution
Company Will Enhance Enterprise-Wide Customer Experience with inContact Call Routing, Survey and Quality Management
SALT LAKE CITY (June 28, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand contact center software and contact center agent optimization tools, today announced that a global consultancy has selected the inContact call routing, survey and quality management solutions to [...]
Can Automated Dialing Solutions Help Your Call Center?
Busy. No answer. Disconnected. Your call center agents routinely reach these roadblocks hundreds of times a day. You know an automated dialing platform would increase productivity greatly, but you don’t want to pay thousands of dollars or wait for hardware installations. Looks like you’re stuck with dialing by hand.
Or not.
With the widespread adoption of cloud [...]
Leading Debit Card Company Selects inContact to Power Millions of Self-Service Customer Transactions
Company to Enhance Self-Service Offering Using inContact’s Cloud-based IVR Solution
SALT LAKE CITY (June 20, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that a rapidly growing pre-paid debit card company selected the inContact interactive voice response (IVR) solution to power its customer [...]
inContact Announces Siemens Enterprise Communications Worldwide Distribution Relationship and Equity Investment
Company to Host Conference Call at 4:30 pm ET Today
SALT LAKE CITY (June 15, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, today announced that it has entered into a worldwide distribution agreement with global unified communications leader Siemens Enterprise Communications. In addition, an [...]
Financial Services Company Selects inContact Cloud Solutions for Rapid Deployment of New Contact Center
Power and Flexibility of the Cloud Model Enables Company to Meet Aggressive Implementation Timelines and Urgent Business Requirements
SALT LAKE CITY (June 07, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced that the quick deployment capabilities of its cloud-based call center offerings provided a [...]
inContact to Participate in the Eighth Annual Craig-Hallum Institutional Investor Conference
SALT LAKE CITY (May 27, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced today that the Company will be participating in the eighth annual Craig-Hallum Institutional Investor Conference on June 1, 2011. The conference is being held at the Radisson Plaza Hotel in [...]
inContact to Hold Sixth Annual User Conference (ICUC) September 12-15
Conference Features Keynote from Industry Icon, Martha Rogers, Ph.D., and Brings Together Contact Center Leaders for Expert Sessions, Best Practices and Networking
SALT LAKE CITY (May 24, 2011) – inContact (NASDAQ: SAAS), the leading provider of on-demand call center software and call center agent optimization tools, announced its sixth annual inContact User Conference (ICUC) to be [...]