Inside Virtual Call Center

VEGA Telecommunications recently made the switch to CosmoCom to maintain its virtual contact center capabilities. In making the switch to CosmoCom, VEGA was able to consolidate its previous 28 separate telcos into one 150 seat contact ceter that is open 24 hours a days and 7 days a week. This improvement should provide customers with a dramatic boost in customer service levels, allowing customers to get the best support possible.

As VEGA continues to plan for its continued growth, they eventually plan to expand their contact center to hold more seats and handle the expected increase in customer service requests. CosmoCom’s contact center platform provides a host of award winning features that make it easy for employees to provide top notch customer service to customers.

CosmoCom was able to follow through on its guarantees in being able to consolidate all VEGA’s seperate telcos into one unified system in a short period of time, limiting any shutdowns to service while also providing the ability to sustain future growth within the organization. VEGA Telecom is pleased with the overall results and recognized the importance of having the technology to support its growing business.

For more information about CosmoCom and VEGA’s experience with the implementation process, you can read the full article here.

Technorati Tags: CosmoCom, Telecommunications, Virtual Contact Center

With competition among virtual contact centers heating up, providers have to compete to come up with the most innovative features at the lowest price. Promer Software recently announced its new offering of an inexpensive SaaS Call Center package focused on small to medium sized call center clients.

This new inexpensive call center software should greatly benefit companies with small call center departments. Benefits of this inexpensive software offering include quick setup, minimal training and low startup and recurring costs. Its flexible pricing options also allow companies to choose the package which is cheaper for them. With per transaction pricing or per user pricing, companies are able to cut costs with the pricing model that works best for them.

Contact Center Anywhere provides a host of features offered in other traditional Virtual Contact Center packages. Features include ACD. skills based routing, queues, web collaboration, and more. Also, chat platforms enable customers to interact with call center agents in other ways allowing customers to choose the more convenient option that works for them.

With over 49 industry awards, Contact Center Anywhere is definitely a call center software platform many customers should consider. For more information about Contact Center Anywhere, visit the website found here.

Technorati Tags: Contact Center, SaaS Call Center, Virtuall Call Center

Five9 announced that its virtual call center suite was selected to receive the “Product of the Year” award from SearchCRM.com. This award recognizes Five9 as a leading provider in on-demand call center software. Its virtual call center suite is noted for its robust functionality and ease of use.

Five9 is delighted to be rewarded with this award. With the amount of investment it dedicates to its products, its nice to see that it has paid off. Five9 is honored to be recognized for its committment to delivering high quality and innovative products. With the continued improvements and innovations in its software, companies should continue to expect high quality solutions from Five9.

To learn more about Five9 solutions, you can read the full article found here.

Technorati Tags: Call Center Functionality, Predictive Dialer, Virtual Call Center

As companies continue to look for cost savings, the interest in establishing virtual call centers continues to grow. Virtual Call Centers are experiencing increased interest from a number of different industries and Virtual Call Center providers are providing solutions that continue to meet the needs of new customers.

With a number of useful and advanced features, virtual call center agents can continue to be as productive working from home. Inquiries from prospective virtual call center buyers continues to grow as companies become interested in how these solutions can benefit their existing businesses.

 The popularity of at home call centers continues to increase dramatically as people being to recognize the benefits associated with establishing virtual call centers. For more information on this increasingly popular technology, you can find the full article found here.

Technorati Tags: At Home Call Centers, Call Center Agents, Virtual Call Center

On-demand virtual call centers offer companies many benefits. For companies where customer service is important to its success, virtual call centers become all the more critical to be a successful business. Office Depot, a leader in providing office products and services, recently was looking for a call center solution to improve on its customer service. Understanding that customer service was a key component of its success, Office Depot made its choice carefully. They settled on Seratel to act as its contact center platform to improve the overall experience for its customers.

With Seratel, Office Depot is able to dramatically reduce call hold times while simultaneously providing a better customer service experience. All this was able to be done with low infrastructure costs due to Transera’s SaaS approach. Office Depot is able to continue to grow and expand its operations while using Seratel as it provides the necessary capabilities and tools to support Office Depot’s growing contact center operations.

The use of Transera’s contact center solution has helped Office Depot improve in a number of aspects. With the increased customer service capabilities and its ability to expand free of technological constraints, the future for Office Depot looks bright.

For more information on this exciting new partnership, you can read about the full article here.

Technorati Tags: Contact Center Solution, Customer Experience, Technological Constraint, Virtual Call Center

VIVRE, a provider of luxury items has chosen VIP Virtual Call Center for its clientbase. They decided on VIP due to its ability to help provide its customers with the superior customer support necessary to maintain its clientbase. VIPdesk will help VIVRE provide customer care through phone as well as email through a virtual customer service team.

VIPdesk will assist VIVRE by handling sales and customer service calls while also responding to any emails from VIVRE’s customers. VIPdesk has a reputation for its stellar customer service and awesome customer support which is why VIVRE decided on VIPdesk to provide its customer support.

Hopefully, this arrangement between VIVRE and VIPdesk will be mutually beneficial. For more information on this topic, you can read the full article found here.

Technorati Tags: Customer Care, Customer Service, Customer Support, Virtual Call Center

Any client based organization understands that customer service is the most important aspect of its operations. Adapting to the needs of customers is critical to maintaining a successful company. In doing so, organizations can ensure the most customer service possible and create the best customer experience for consumers.

Virtual Call Centers help companies maintain this customer service. Virtual call centers allow employees of certain companies to be accessible all day allowing customers to have around the clock support which improves the customer experience. Contactual virtual call center allows these organizations to perform efficiently without lowering the quality of their service

Virtual Call Centers offer companies  a number of advantages that include an easy to use interface as well as a much more productive workforce. In addition, customers can be happier with around the clock support as employees of the company are easily accessible.

For more information about Contactual Virtual Call Center, you can read the full article found here.

Technorati Tags: Call Center, Customer Service, Virtual Call Center

Promero announced the release of the newest version of its virtual contact center software. Promero’s Contact Center Software had always been an on-demand offering which provided companies with a number of features that improve the productivity of the call center.

Contact Center Anywhere is easily integratable with existing software and provides a host of other communication tools such as chatting and web collaboration features. There are also features such as email management and recording capabilities which make maintaining accurate records of calls sent and received much easier and a lot more accurate.

Contact Center Anywhere has won a number of awards for the usefulness as well as the effectiveness of its software. For more information on what this new version of Contact Center Anywhere can do for you, you can read the full article found here.

Technorati Tags: On Demand Contact Center, Virtual Call Center, Virtual Contact Center

Omega Direct Response has announced that it has chosen Five9 as its virtual call center software provider. Five9 will implement its virtual call center suite in Omega Direct offices worldwide. The newest release of Five9 Virtual Call Center added a number of new features such as improved predictive dialing as well as IVR and call routing. In addition, a number of other improvements to its existing virtual call center software have made Five9 a much more attractive option for prospective customers. 

Five9 Virtual Call Center offers a number of features that enhance both outbound and inbound campaigns for businesses. Omega decided on Five9 due to its multilingual capabilities which are vital to the work Omega does. Omega has a number of company offices that use a variety of different languages and finding a solution that can fit into that business model was very important to Omega. In implementing Five9’s new software, Omega now has a step up on the rest of the competition.

For more information regarding this new partnership, you can read the full article found here.

Technorati Tags: Virtual Call Center, Virtual Call Center Features, Virtual Call Center Software

VIPdesk has been a mainstay in the virtual call center solution industry, having been a leading pioneer in the virtual call center industry for many years. VIPdesk’s industry expertise can assist many prospective telecommuters as well as companies as they have scheduled a virtual open house to assist anyone interested in working with VIPdesk.

VIPDesk’s webinar will answer many of the questions about VIPdesk and will look to identify the best brand ambassadors for its products. VIPDesk has high expectations for its ambassadors, expecting the best as they represent VIPDesk in answering prospective client phone calls from top companies as well as many smaller ones. The virtual open house will be an opportunity for people interested in learning about virtual call centers as well as being able to work as a virtual call center agent.

For more on this opportunity from VIPDesk, you can read all the information about this in the article found here.

Technorati Tags: Virtual Agent, Virtual Call Center, Virtual Call Center Agent