The Angel Virtual Call Center makes it easy to deploy a full range of outbound and inbound call center capabilities for your organization-your agents simply need a phone, an Internet connection, and a web browser to get started. The Angel Virtual Call Center runs in the cloud and is delivered via SaaS model so you can deploy your virtual call center immediately at a low cost. The flexible architecture allows you to integrate your headquarters, remote offices, and outsourced locations into one center. They’ll operate seamlessly as one team and enable you to access talent outside your geography, eliminate overtime costs and reduce overhead.
Angel Virtual Call Center advantages include: increased staffing flexibility with the freedom to deploy call center agents anywhere; personalized and interactive call experiences by integrating your call center with your customer database to greet and route customers appropriately; improved business productivity by automating your basic business functions with advanced IVR functionality and intelligent call routing; realized immediate and long-term ROI with no upfront investment in hardware, software, or human resources; get up-and-running immediately; instantly scaled operations with a click of a mouse by easily responding to changing business conditions.
Product Key Features
- Smart IVR and advanced ACD
- Automated call routing
- Capture customer data
- Automate routine processes
- Customer and Business-Centric Analytics
- Real-time access to call details
- Queue activity and stat reports
- Record calls
- Detailed data on call disposition
- Pull historical reports
- Intelligent routing