Call Center Tech features virtual call center tools such as call campaigns with voice broadcasting, automatic inbound call processing, and multiple dialing programs. The Call Center Tech system qualifies prospects and introduces your product or company before transferring to your agents. Messages can be left on answering machines, which means no dropped calls, and your message can properly identify your organization and products conforming to proposed FTC regulations. Inbound calls can be professionally answered using Call Center Tech’s intelligent IVR and call routing features. Information is easily given to callers without ever having to speak with an agent, and intelligent call routing to different agent groups and outside call transfers ensures that customers are directed properly. Additionally, the PACER and WIZARD phone system can perform auto dial, progressive dialing, predictive dialing, and message dialing.
Call Center Tech Key Features
- Telemation – a robust customer relationship management (CRM) application designed specifically for fast-paced call center workflows. The system is highly configurable to meet the unique requirements of any call center operation.
- Interactive Voice Response – IVR automates the interaction of telephone callers with the company’s digital phone system. Voice prompts and menus guide callers. For inbound calls, IVR eliminates the need for a live operator.
- Voice Broadcasting – an outsourced service that delivers high-volume, pre-recorded phone messages to designated call lists. Customers include commercial clients and civic organizations.
- Telephone Systems – the company offers hardware and software telephony solutions. Their Wizard software manages up to 48 analog phone lines. The Pacer solution connects up to 1,000 digital phones lines to the company’s switchboard software.
- Outsourced Call Center Services – the company offers complete call center outsourced services using its technology solutions from multiple locations across the US. Services include inbound and outbound call management, voice broadcasting, and IVR.