This web-based call center solution offers a suite of core call center technologies, including ACD with universal queuing for multimedia contacts and skills based routing; IVR with self-serve options; and CTI to facilitate integration with CRM systems and databases. In addition, Contactual’s patent pending Advanced Virtual Tenant Architecture (AVTA) distinguishes its virtual call center solution from others on the market in terms of reliability. Every aspect of the OnDemand Contact Center is designed and engineered to provide an exceptional customer interaction experience. Contactual’s OnDemand Contact Center features also include multimedia interaction management, desktop sharing, FAQ Knowledgebase, contact and case management, comprehensive reporting tools, and more.
OnDemand Call Center Key Features
- ACD
- IVR
- CTI
- Skill-Based and Skill Level Routing
- Multimedia Interaction Management
- Desktop Sharing
- FAQ Knowledgebase
- Contact and Case Management
- Real-time Monitoring
- Call Recording and Logging
- Comprehensive Reporting Tools
- CRM Integration