The focus of Envision’s Performance Suite is integrating quality monitoring, e-learning, workforce management, and analytics; and their web-based platform, Envision Centricity, makes that possible by providing management tools that help to improve agent efficiency and call center performance through workforce optimization. Performance Suite’s Common Agent Portal delivers training, coaching, and scheduling to agents in one location; and Integrated Reporting provides centralized management tools through a single interface; which means that all of your call center tools are accessible from one location, streamlining your operations and maximizing performance.
Envision Performance Suite Key Features
- Common agent portal
- Right-time coaching
- Single agent schedule
- Integrated reporting
- Common administration
- Centralized reporting
- Flexible traffic models
- Optimized schedules with multi-skill blending
- Priority scheduling
- Integrated coaching sessions, delivered to agents automatically
- Comprehensive metrics on contact center performance
- What-if analysis