Featuring all the necessary ACD and IVR features for effective call center operations, Five9’s Inbound Call Center is an advanced hosted call center solution that eliminates the need for an on-site infrastructure. With tools such as skills-based call routing, text-to-speech, CTI screen pop, and CRM integrations, the Five9 Inbound Call Center software solution provides all the functionality of a premise based call center while cutting down on your overhead costs. As a hosted application, the Five9 Inbound Call Center also saves you time and money in updating expensive hardware. Offering a variety of CRM and WFM features, Five9’s Inbound Call Center is a comprehensive call center solution that not only assists in improving customer service, but also provides you with the tools you need to ensure your agents are working to the best of their ability. Features include:
- ACD
- CTI
- Voice recording
- Real-time reporting
- CRM integration
- Web integration APIs
- Predictive dialer
- Campaign and list management
- Data import
- Auto dialer
- IVR
- VoIP
- Quality monitoring
- Voicemail
- Historical reporting
- Customer history
- Toll-Free numbers
- Call scripting
- Do-not-call list compliance
- Web callback
- 24×7 customer support