Fonality offers three different tiers of virtual call center software depending on business size. While they all share similar features, they are tailored for the size of your company or business, and are easy to customize. The Home and Small Office edition provides unlimited local and long distance calling to anywhere in the United States and Canada; and it also allows for unlimited international calling to France, Ireland, Italy, Spain, and the United Kingom, with discounted calling to other countries. The Small Business edition is scalable so you can grow up or down as needed. Finally, the Enterprise Solution includes professional services provided by Fonality’s team of experienced engineers.
Product Key Features
- Auto-Attendant/Receptionist
- Multi-location Integration
- Conference Rooms
- Inbound Call Queues
- Intelligent Call Routing
- Remote Agent Support
- Advanced CRM Integration
- Real-time Call Center Dashboards and Reporting
- ACD
- Agent Call Recording
- Call/Employee Status
- Call Monitor and Barge
- Graphical Queue Reports
- Web Management