Ifbyphone’s Call Distributor is the basis for their virtual call center software, providing the foundation for establishing a virtual call center quickly and efficiently. With a variety of other services, such as Hosted IVR and Virtual Receptionist, Call Distributor provides all the capabilities of a traditional call center, including call routing, interactive voice response, and call queuing. Additionally, their SourceTrak software tracks phone calls to measure their conversion rate and optimize advertising spend.
SourceTrak Key Features
- Call queing options
- Answer calls from any phone
- Agent scheduling
- Manager/Agent Dashboard
- Call recording and transcription
- Access real-time call tracking reports online
- Custom call routing
- Call recording and lead qualification
- Whisper message to announce caller
- Reseller and campaign management tools
- Google Analytics call tracking integration