Interactive Intelligence’s Communications as a Service (CaaS) Contact Center takes full advantage of the SIP-architected platform technology they’ve developed. A rich, native desktop client for agents and supervisors ensure that access to the CaaS Contact Center is simple and easy to use. CRM integrations with software such as Salesforce.com and Microsoft Dynamics makes the CaaS Contact Center flexible and adaptable to any system. Automated post-call surveys also gives you the ability to gather customer satisfaction data in order to improve call center operations.
Product Key Features
- PBX/IP-PBX
- ACD/multimedia queuing
- Quality monitoring & reporting
- IVR & self service automation
- Knowledge management
- Workforce management (WFM)
- Outbound dialing
- Multimedia recording
- Screen recording
- Agent scoring
- Multi-site routing
- Customer Satisfaction Surveys