In addition to the tools and features standard in any call center operation, LiveOps uses geographically redundant data centers arranged in active-active configuration, which provides fully redundant operation centers for disaster recovery and reduces instances of a single point of failure. Their multi-layered security approach involves independent certification, physical, network, data, agent-level, system-level and application-level security. LiveOps integrates easily with enterprise applications using open source software and a service-oriented architecture, providing greater flexibility to the contact center software.
Product Key Features
- IVR
- Inbound Call Routing
- Outbound Dialer
- Agent Management
- Workforce Management
- Quality Monitoring
- Reporting and Analytics
- CTI
- Easily Scalable
- Multi-Layered Security
- Always-On Availability