A hosted call center solution that is easily integratable with many CRM applications, OnState’s Virtual Call Center works with any type of phone network, including Skype, SIP, and GoogleTalk. OnState offers four different packages based on your call center’s needs, so it’s easy to establish a budget and maintain a certain price level. OnState also tailors its Virtual Call Center to certain inductries, including government, education, and non-profit. Add-ons include an outbound dialer, live chat, and call recording.
Product Key Features
- Skills-Based Routing
- Customer Segmentation
- Detailed Reporting
- Extensive Analytics
- 100% web-based
- Configurable Call Routing
- Multi-protocol
- Real-time Availability
- Seamless Integration
- Easily Customizable