Oracle Contact On Demand delivers hosted voice, voicemail, email, chat, and Web communications at a monthly subscription fee. Companies of all sizes can provide sales and service support without investing in hardware, software, and CTI resources required of an onpremise contact center. Oracle Contact On Demand enables your agents to provide customer service from any location. Oracle Contact On Demand unifies communications in a single queue with a highly scalable, hosted ACD and IVR platform to enable intelligent call routing to multiple locations and workgroups with customizable greetings and on-hold options.
Product Key Features
- Hosted ACD and IVR capabilities
- CTI screen pops
- Web chat, Web callback, and collaboration
- Complete hosted contact center solution for unified, multichannel communications
- Toll-free number provisioning
- PSTN and VoIP support
- E-mail analysis and auto-response
- Preview dialing
- Intelligent, weighted skills based routing
- Multi-tenant and In-tenant partitioning
- Single tenant option for greater flexibility and control