Transera’s Seratel technology model is a SaaS solution for virtual call centers that combines all the elements of call center operations into one easily deployed software solution. Their Web Services Architecture includes an open environment for third-party integrations, as well as service-oriented architecture that features qualities such as voice transport managed by the network carrier; centralized call treatment, routing, queuing, distribution, monitoring, and recording; web-based Service Management Portal; and browser based Agent Desktop Applet. It centralizes call treatment, routing, queuing, distribution, monitoring and recording, as well as enabling application control without premises equipment.
Seratel Key Features
- On-Demand ACD
- Advanced Call Control
- Screen Pop
- Skills-based Routing
- Global Queuing
- Comprehensive data exchange and integration
- Real-Time Changes
- Supervisor Control and Monitoring
- Centralized Reporting